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Night Owl Express Carpet Cleaning
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpets or Rugs - Clean Offsite,
About us
Our mission is to bring the community the very best in residential and commercial services utilizing knowledgeable, experienced, reliable technicians to provide the finest quality and safest cleaning possible. Our firm maintains work ethics with a code of conduct; integrity, honesty, reliability and pride in our work. Owner- Jeff Stiefel
Business highlights
Emergency services offered
47 years of experience
Services we offer
CARPET CLEANING, FLOOD & FIRE CLEANUP & TILE, GROUT CLEANING.AREA RUG CLEANING., UPHOLSTERY CLEANING
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.835 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 35 reviews
Michelle D.
Nov 2019
Night Owl did a fantastic job. My carpets were filthy and they came out beautifully!!
Response from Night Owl Express Carpet Cleaning
"Thank you very much for the positive feedback! We strive to make every customer happy. Look forward to seeing you again soon, Happy Holidays."
Elizabeth L.
Sep 2019
Perfect pleasant gentleman.
Response from Night Owl Express Carpet Cleaning
"Glad to hear this! We look forward to cleaning for you again soon. Whoever it was that you were happy with, feel free to ask for that tech again."
Michele N.
Aug 2018
The carpet cleaner was on time, professional and tidy. Carpet looks great!
Response from Night Owl Express Carpet Cleaning
"thanks for your review. Our tects strive to do a great job . We have you in our system so you can call us direct for your next cleaning."
Terry W.
May 2018
They did not clean along the wall still have a lot of dust left on the edges of carpet. They did not clean the stair way on the other side of the rail so now my carpet going down the stair looks off. I am not pleased. When i spoke with them they gave me a lot of excuses. It took them less than an hour to do 3 rooms, a landing and stairs. Not what you think of when you think of a good cleaning. Very disappointed!!
Response from Night Owl Express Carpet Cleaning
"We are a 40 year old family owned business and we take pride in our customers and the integrity of our workmanship. We love our customers and strive to meet and exceed their expectations! Our service protocol is standard with every appointment, we ask the homeowners to please vacuum prior to us arriving. After the job we spoke to the technician, and the technician indicated on the invoice that he did the best he could because the carpeting appeared not to be vacuumed. The owner then personally called the homeowner in an effort to resolve any concerns. We explained to the homeowner that a standard cleaning does not include hand scrubbing along the exteriors/wall; we also highly suggested at this stage, after the cleaning that they go back and vacuum. We sincerely apologize for any discrepancies as we are a long standing member here on Angies List."
John T.
Oct 2017
Great, The owner did it
Response from Night Owl Express Carpet Cleaning
"We're so glad that you were pleased with the work that we did for you. The owner is a very "hands-on" part of the business & is often in a truck helping when he can. Thanks for taking the time to post a review & we look forward to the next time!"
John B.
Oct 2017
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Response from Night Owl Express Carpet Cleaning
"Hi---we appreciate the positive review. Thanks for taking the time to do so. We look forward to future work for you!"
Marilyn K.
Jul 2017
Tech arrived on time and was professional and personable. Work was done as promised. Would recommend.
Response from Night Owl Express Carpet Cleaning
"We realize your time is valuable & appreciate that you gave this review. We're happy that you were pleased with our service & look forward to working with you in the future."
Mary P.
Jul 2017
Excellent company from start to finish! Talked to a real person - so friendly instead of email or voice mail so could make immediate appts. The service men were right on time, spent time, did a wonderful job, and were highly knowledgeable. Give them an A+!
Response from Night Owl Express Carpet Cleaning
"Thanks for the terrific review! Here at Night Owl we always aim for great customer service along with doing the best job we can for our customers. We look forward to servicing your future cleaning needs."
Kathleen R.
Jul 2017
very helpful, gave lots of advice, was on time and did a thorough job.
Response from Night Owl Express Carpet Cleaning
"Thanks for your positive review--we appreciate you taking the time to do so. Hope all is well with your dog now & we look forward to future work with you."
Komala B.
Jun 2017
It went very well. The tech went over quite a few things that I didn't know and worked with me on the areas for cleaning. I wish they would have worn "Footies" over their shoes to protect the floor
David S.
Apr 2017
On time, good work
Richard O.
Mar 2017
Went very well. Please with service, carpet totally dried within 2 days.
Response from Night Owl Express Carpet Cleaning
"[Member Name Removed], thanks for taking the time to give us a positive review. The technician hoped all went well with your move---always such a huge undertaking. We look forward to our next visit with you!!"
Christine S.
Jan 2017
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WILLIAM/DELL L.
Dec 2016
unknown
Jennifer M.
Nov 2016
Night Owl Carpet Cleaning did a fantastic job cleaning the carpet at my rental property. Only problem was an extra fee to vacuum. Apparently that is not included in carpet cleaning. Still worth the extra $20. I would definitely hire again.
Colleen C.
Apr 2016
Night Owl was great. They showed up on time, were very polite, and worked hard but quickly. I am highly satisfied with their work. My carpet got thoroughly cleaned and I will definitely use them again. <br />
Cynthia R.
Feb 2016
They did a great job cleaning my older couch and carpeting. It came out so much cleaner than I had hoped for! The service person was great, professional and very nice. I would definitely use them again and recommend them to friends/neighbors. <br />
David M.
Feb 2016
As our carpets are older and haven't been cleaned in a while these guys took the extra time and the extra steps to make it look new again. I could not be happier with the way our carpets look. The price I paid was more than fair considering the quality of work. We used most of the big name companies in the past and have never found one we wanted back. I look forward to doing business with Bob and John in the years to come, thanks guys keep it up!!!!
Barry O.
Dec 2015
It went very well. Can't remember the gentleman's name who came, but he was very personable, professional, punctual, and was able to complete all the work in even shorter time than he thought. The price was excellent and the work well done. <br />
Carol M.
Aug 2015
All went well. The professional arrived on time, was courteous, spent a lot of time performing the work, didn't rush through the job and the floors look great. We are very happy with the work and the price. <br />
Amy B.
Aug 2015
On time, friendly, and excellent at cleaning the carpeting. <br />
Michael B.
Jun 2015
unknown
Mike S.
May 2015
Night Owl has cleaned the carpets in my home and my rental proerties for over 10 years. They are professional, competitively priced and always on time. Their staff has been with them for years and truly care about the work they do. I highly recommend Night Owl for any carpet cleaning or flood job you have <br />
Linda N.
Apr 2015
unknown
Response from Night Owl Express Carpet Cleaning
"We're so pleased you were happy with our services. Please don't hesitate to call if you have any questions or to schedule another cleaning appointment. We also clean upholstery & ceramic tile!"
Michelle K.
Jun 2014
unknown
Licensing
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FAQ
Night Owl Express Carpet Cleaning is currently rated 4.8 overall out of 5.
Yes, Night Owl Express Carpet Cleaning offers free project estimates.
No, Night Owl Express Carpet Cleaning does not offer eco-friendly accreditations.
Yes, Night Owl Express Carpet Cleaning offers emergency services.
No, Night Owl Express Carpet Cleaning does not offer warranties.