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North Alabama Technical Services

Computer Network or Wiring - Install or Repair, Electrical Baseboard or Wall Heater - Repair, Central A/C - Install,

About us

*** I have recently added the Nashville area to my service coverage. Since I can do most of my services remotely with you over the phone, I am hoping to eventually open up to larger markets and help people from having to take their computer in to get it fixed, if it has internet access, I can usually fix it over the Internet. Just trying to do more to help my Angies List customers!!******** I am a sole proprietor that works out of my home. I am my only employee, but I have over 20 years experience fixing computers, and providing superior customer service. I work on a flat rate service, and don't charge by the hour because I feel it's important to educate the customer on what the issue is/was, and how to avoid it in the future. I feel that local service companies (my competition) have been overcharging customers for years. I offer a first time customer discount of 10% but I will offer 15% off for first time customers referred by Angies List. I've lived in the Huntsville area most all my life, so I know the area very well. I will never use a subcontractor as I am very picky about making sure that if my name and company is associated with something, it will be the best experience my customer has ever had, and using sub contractors won't ensure that, so I prefer to do all the work myself. Lastly, I should point out that I am a former offensive lineman for the University of Southern Mississippi and was Brett Favre's center his freshman year at Southern. I went on to play for Tom Landry in his last year, but gave up pro football early on to pursue my passion of fixing computers. If I didn't have bills to pay, I would do this for free because I love it! If you have a computer problem, I promise you that you couldn't find a better technician that will care about you as a customer, and not about the bottom line. I am always available, but don't always answer my phone, but if you leave a message, I promise to back with you as soon as possible...and figure out how to get your issue resolved in a quick, efficient and economical manner. Thanks so much for reading my ad, and I look forward to working for you!

Business highlights

Emergency services offered
16 years of experience

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9116 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
1%
3
1%
2
0%
1
1%
Showing 1-25 of 116 reviews
Evelyn K.
Feb 2021
5.0
Yes, I recommend this pro
$440
Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again.

Cynthia D.
Jun 2019
5.0
Yes, I recommend this pro
Jim with North Alabama Technical Services removed some items from my computer so that I could send emails and attend to items I needed to address that day. As planned, the next day he thoroughly cleaned my computer, he also made helpful suggestions while working on my computer. I would call him again if needed and I thought the fee was reasonable.

Anne S.
Mar 2019
5.0
Yes, I recommend this pro
$225
Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful.

Jason J.
Sep 2018
5.0
Yes, I recommend this pro
$105
We own a home-based business which relies heavily on our computers operating efficiently. We have had a service contract with another computer repair business for several years. Recently when we were having problems with our computers, we tried contacting our service contractor multiple times. He never responded. Feeling frustrated, I contacted James at North Alabama Technical Services and explained our situation. He instantly came to our rescue. He "cleaned-up" our computers and took care of all the problems we were experiencing. He went above and beyond to help us in our dire time of need. We would strongly recommend James and his company for computer service needs. We have now retained him on a service contract and are looking forward to working with him in the future.

KATHY W.
Apr 2018
5.0
Yes, I recommend this pro
$76
Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful.

B C.
Mar 2018
5.0
Yes, I recommend this pro
$100
Computer did the "gotta send info to Microsoft" but when tried to reboot it ran through automatic repair without success. I did all the alternative without any success. He came and picked up the hard drive on Tuesday and returned it on Saturday. Fortunately he was able to "restore" without any data loss. Very happy with outcome.

Diane F.
Sep 2017
5.0
Yes, I recommend this pro
$200
The tech ran into some challenges, but he got everything working just fine. I'm very satisfied with his service.

James M.
Jul 2017
5.0
Yes, I recommend this pro
$300
very professional service and completed in a timely manner

Pamela L.
Apr 2017
5.0
Yes, I recommend this pro
It went well. We will use his services again, if necessary.

Valorie N.
Apr 2017
5.0
Yes, I recommend this pro
$55
I had an issue with my computer where it was opening lots of pop ups, ad bars, and windows with ads for games. I had tried several different programs to try to remove it with no luck. I finally decided to call North Alabama Technical Service to see if I he could help. I was expecting to set up a time for him to look at it but he connected to my computer immediately and within an hour had it fixed and running perfect again. Great service at a great price and I didn't even have to disconnect it and carry it somewhere! Would call again if I have another issue I can't resolve myself.

FAY R.
Jan 2017
5.0
Yes, I recommend this pro
Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services.

Elwanda M.
Jan 2017
5.0
Yes, I recommend this pro
Excellent. Both fixed in a timely manner and at a very fair price. This is the second time I have used Mr. Ferrell and I was more than pleased with his work. I highly recommend him.

Troy W.
Jan 2017
5.0
Yes, I recommend this pro
$49
James did a Very Good Job.

Roberta C.
Aug 2016
1.0
He didn't do a good job. It never worked well after that. It finally shut down a few months after he supposedly fixed it. He didn't return my phone call after I told him about it.
Response from North Alabama Technical Services
"I have serviced this account several times, and never had an issue with this customer. I replaced a hard drive, and was never advised there was a problem. The phone call this person is referring to is a call to inform me that she had taken it to another repair shop to get fixed, but never called me to see if this was under warranty, which it would have been. I would have fixed this for free. Because this customer chose to take the PC to a third party to fix, there was nothing more that I could do. I always work with my customers and had she called me prior to taking the PC elsewhere, she would have had the work done under warranty."

Gwyn F.
Jan 2016
5.0
Yes, I recommend this pro
<p>Jim was able to stop ComboFix  remotely right away and provide some instructions for returning my computer to its old self. I am really grateful because I thought it was about to crash. There was no charge!</p> <br />

Charles W.
Jan 2016
5.0
Yes, I recommend this pro
$55
Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary. <br /> For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area. <br /> If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim. <br /> I highly recommend Jim to anyone that needs these type services. <br />

Allen J.
Jan 2016
5.0
Yes, I recommend this pro
$39
unknown

Robert B.
Dec 2015
5.0
Yes, I recommend this pro
$49
unknown

Judith C.
Sep 2015
5.0
Yes, I recommend this pro
$39
Excellent job.  I have used this service in the past and will continue to call on him for any computer problems I encounter. <br />

Anne S.
Sep 2015
5.0
Yes, I recommend this pro
$55
<p>Purchased coupon in the am and was contact in the early afternoon same day.  Issue was resolved that evening via a remote connection.  Confirmed completion via text.  I was thrilled with the results: responsive and professional.</p> <br />

Shirley W.
Jul 2015
5.0
Yes, I recommend this pro
$55
.

Philip L.
Jul 2015
5.0
Yes, I recommend this pro
$55
He connected to my computer and fixed the problem. <br />

Scott C.
Jun 2015
5.0
Yes, I recommend this pro
$250
unknown

James M.
Jun 2015
5.0
Yes, I recommend this pro
$220
unknown

MARY M.
Apr 2015
5.0
Yes, I recommend this pro
$65
Mr. Jim Ferrell was very helpful and informative. He was prompt. He erased the virus and added free virus protection.
Showing 1-25 of 116

Licensing

State Contractor License Requirements

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FAQ

North Alabama Technical Services is currently rated 4.9 overall out of 5.

North Alabama Technical Services accepts the following forms of payment: CreditCard

No, North Alabama Technical Services does not offer free project estimates.

No, North Alabama Technical Services does not offer eco-friendly accreditations.

Yes, North Alabama Technical Services offers emergency services.

No, North Alabama Technical Services does not offer warranties.