NORTHEAST BATH BUILDERS

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I would never use those people again. It was horrible- they started off okay but it took them almost a year to complete the process. We put in glass doors and when we had them finish, they were not balanced properly and had to keep calling to get them back. The fellow who did the work said that that happens- we shouldn't  have used those. It was awful- the whole process was painful. The quality was good. The owner's dad who did the bathroom cabinets was very nice and professional.

The project began in May with demolition of the Master Bathroom lasting about five days. The crew did take care to clean-up after each day?s work so that the rest of the household was not affected.  Construction came in spurts with a one man <br /> operation each time and it required contacting Missy and/or Dave to make sure when someone would show up. Also there were a number of items that had to be redone due to poor planning and incorrect measurements. <br /> Examples: <br /> <ul> <li> - Installation of the medicine cabinets had to be realigned twice because the placement of the vent pipes was not accurately</li> </ul> measured, <br />   - Installation of a new toilet and sink in the small bathroom had to be redone because no one measured the location to see if the <br /> two items would fit in the space, <br />    - One edge of the shower wall had to be modified after construction because the design did not accommodate the glass door that was specified in the contract. <br />  As a result of these problems of poor planning and management of resources, the project was not completed <br /> until the end of November <strong>(six months !</strong>).  The initial completion time was estimated to take 3 months. <br />  The final cost of the project did not change as a result of these delays. But Northeast Bath Builders did try to renegotiate contract in order to receive an additional payment prior to the completion of the work. We did not agree and held them to the contract <br /> of final payment at completion of the work.   <br /> As to the workmanship of the project, the craftsmanship of the cabinetry was excellent as well as the work of the subcontractors for <br /> electrical and plumbing.  Over all comments about the project are similar to those of another customer?s review, ?this is an <br /> outfit you have to watch.  (They are) very difficult to reach.?   So our recommendation about Northeast Bath <br /> Builders to other customers who are considering a total remodeling of a bathroom would be to have: <br />      - A project completion date specified in the contract with penalties for missing time points <br />      - A drawn blueprint or design plan with measurements of what the final project will look like. <br /> <br /> <br />

We decided to go with them because they are local. That is important to me. I had several people out to give me estimates and I just like them better and I like the fact that they are a local company. Overall, our experience with them was pretty good. They seemed to have a couple of problems with an employee who quit or something around when they came so there was a couple of schedule issues, but overall it was good.

<p>It was time for a total gut job on our only bathroom in our ranch style house.  Going on Angie?s List we looked for a vendor that we could rely on and be confident that the job was done right, and if we needed to pay a bit more for that, then so be it.  With only one bathroom in the house, a lengthy job or one that wasn?t done right was not tolerable.</p> <p>My wife and I started our search in mid-August 2013 and we selected Northeast Bath Builders LLC, based in Westford, MA about a month later.  There were some communication delays about getting our quote when we expected it, but that was eventually worked out.  This could have gone better.</p> <p>The quote was to gut to the studs, remove everything in the bathroom and replace with new.  NEBB also has custom vanities that they offer, which we opted to go with.  They helped with selecting the vanity top, medicine cabinet, plumbing fixtures and toilet. They did the painting, tile work . . . in effect, everything in the bathroom.  They also took care of all the permits and arranged for the debris to be properly disposed of.</p> <p>The contract was signed on 9/11/13, but we were shocked to hear that they couldn?t begin until ?after the holidays?.  I asked if that mean ?Thanksgiving? and I was corrected to ?New Years?.  That was 3+ months away just to start the demo!  I know that we should have asked about the start date before signing the contract, but I NEVER would have imagined such a long delay, and NEBB didn?t offer that information up front.  So our timing expectations (unreasonable or not) weren?t sufficiently addressed, and that didn?t make us feel good.</p> <p>NEBB was able to do all the work, with only 3 days that we had no shower.  The toilet was set up in a functional and temporary condition, which allowed its use, but also to be removed as necessary by the crew.  Nothing was a disaster and the total job took about 10 weeks or so.</p> <p><br /> </p> <p>Overall, we rated the job as a B.  Here are some reasons why the Overall rating was not an ?A?.  In no particular order:</p> <p> </p> <p>- We needed to put down 30% of the final cost at the signing of the contract, just to hold a date in their ?build calendar? that was 4 months from then.</p> <p>- The start time was actually the last week in January 2014 and not immediately ?after the holidays? as were initially given.</p> <p>- The contract had 70% of the cost of the total job at the start time of the demolition.  That seemed to us to be too much of an investment up front, with absolutely nothing to show for it.</p> <p>- The new tub leaked water into the basement from the drain switch for about a week, until the switch was ?fully installed?.</p> <p>- The new 'tub to shower' diverter had the label cover installed upside down and was eventually corrected.</p> <p>- Communication was an early problem for me.  I wanted to know when the crew was coming, and what was generally being done that day, so preparations and expectations were met.  I would have given a much lower rating for Responsiveness, if I hadn?t been able to eventually speak with Missy in the front office.  Once I explained that I wanted more information about what was going to happen and when, she was very good at sending me early morning text messages with sufficient details on the plan for a work day?s activity.</p> <p><br /></p> <br />

Frank did great job on the vanity. The double sink vanity turns out to be nice and sturdy. I showed Frank the picture what I like, and he said he could create one similar without problem. And he made it. I like the vanity very much. Also, Frank and David delivered to my house without any charge, which was very nice.

They encountered some surprises and ours were small jobs so interruptions were expected and not the issue. | |There was no overall supervision and we had to call them back to correct the angle on the shower sill to send water back to shower rather than the bathroom floor. They also had a serious tile color mismatch they missed. They did not put in a small spigot we discovered we needed in the middle of the job.  We did that ourselves. They fixed these things and we worked it out amicably but this is an outfit you have to watch. Very difficult to reach. We would consider using them again now we know what to expect but they will have to earn it with a very good estimate.

Prompt and professional. Price was steep but all materials were top quality. Won't use again because of my budget, but if you have the $$ for top quality work, this company definitely provides top quality.

I have a very small bathroom that needed to be completely gutted due to the previous owner's ill-attempted renovation.  NE Bath Builders took everything out and installed a bathtub unit, custom vanity and medicine cabinet, new toilet, put in new walls, ceiling, fan, and tiled floor.  The project took longer than expected, but that was partly due to issues with my condo management company.  Dave was able to work them as issues came up and was able to get everything resolved with minimal effort required on my part.   <br /> I am especially pleased with the custom vanity and medicine cabinet.  Given the small space, there would be very few options to choose from at one of the big box stores.  I was able to get exactly what I wanted in the size I needed. <br />   <br /> I could not be happier with my new bathroom - it was well worth the wait!    <br /> <br /> <br />

I visited their office and was able to choose from a variety of prefab shower stalls.  NEBB was happy to discuss type/size/length  of bars, shower head, etc.  They were basically doing a removal of the old unit and an install of a new one but with the safety bars appropriately supported from behind the unit and drywall.  I was offered other options, such as adding in tiles from the top of the unit to the ceiling or additional remodeling possibilities, but felt no pressure to add them to the job. Since we were on a tight budget, this was much appreciated. <br /> The unit arrived on time, they contacted me to set up install date, did it all while I was at work. Came home to an immaculate clean up,and  beautiful unit that looks great.  Price was very competitive with the big name companies that I had seen at home shows and on TV.   Will definitely contact them for any future work we decide to do. <br />

Dave, the owner of the company, was personable, professional, and knowledgeable. My bathroom floor was taken down to the sub floor, my old cast iron tub and wall surrounds were taken out. His dad made my custom designed vanity, mirror, and wall cabinet over my toilet which look fabulous! My silestone counter and sinks look also fabulous. My floor and tub surround and ceiling over the tub were tiled.I was amazed at the time and skill it took to complete my tile work which is meticulously done. Every one of his workmen were on time every day, did quality work, and they cleaned up EVERY day of the project. The project took longer than expected, but based on the quality and professionalism it was worth the wait. I woud not hesitate to recommend NEBB to anyone. <br />

Dave was very responsive, punctual and friendly. We needed the work done within a short period of time and he made sure that the work was done within the time frame that we asked for. The estimate he gave us was accurate and there were no surprises. We will use his company again. <br />

I am very happy with the shower and tub install they did for me.  It was great, they removed the old shower and tub. I felt like it was well worth the money. They exceeded my expectations.

They showed up on time, performed the service quickly and efficiently, called me in to see what they found behind the wall, and almost managed to do it in one day.  The job involved re-plastering the walls around the tub, so they did have to come back the next day to complete the job. <br /> Dave is a super nice guy, and his crew was easy going and effective.  I am very pleased with the result and the cost.

I was very pleased with the remodeling of my small bathroom. Dave and his crew did a great job and showed up every day once the job began.  Be forewarned that there was a delay to start, but, once they began working, they kept to a reliable schedule and the job was completed in the  expected timeframe. There was an unforeseen glitch, but, the job was still completed when promised.  <br /> Dave and his crew did a few extra small installations that were not included in the original estimate at no charge.  I was very impressed with this and, in my opinion, that is how a small business should operate in order to maintain its reputation and continue to get referrals and repeat business.   <br /> Dave is very laid back and a pleasure to work with, though,  you might need to send him reminder emails if you don't hear back from him within a day or two. (He is very busy!). <br /> Dave's father builds custom cabinetry and does a great job.  If you are of the mind that you don't want to shop around and pick out your own cabinets, fixtures, vanities, flooring, etc,  Northeast Bath Builders is the place for you!  One stop shopping at a reasonable price! <br /> Thanks, Dave and crew!

We had a wonderful experience with Dave and his crew.  Everyday they cleaned up after themselves, which we really appreciated.  Dave did a great job staying in contact with us throughout the project, and we found him to be very honest.  Although the project took much longer than he estimated, Dave stayed within our budget and the work was beautiful.  There were a few problems with our granite slab in the kitchen, but Dave took care of it at no additional cost to us and now the countertops look great.  His father created our new medicine cabinet and vanity, and they are gorgeous!  Overall, we are very pleased with our new bathroom and new kitchen counters!

The custom woodwork exceeded my expectations.NE Bath Builders was very helpful in translating my ideas into a very nice overall design  <br /> They also create a custom shelf for me out of the left solid surface material from the tub surround and they have samples of cabinets made of out solid surface material on their show floor.  So apparently they can make cabinets out of anything. <br /> We did have some problems getting the overall project done on time, hence the B rating.  And there was a plumbing problem subsequently, but to their credit NE bath builders came back promptly and fixed it at no charge. <br />

I chose them because they were on the list.  They were the only people that called me back out of three different attempts.  I would definitely recommend them.

It’s been a pleasure working with Dave and his team on our kitchen/family room remodeling project. They have handle all the aspects of the renovation in the most professional and courteous manner. Dave was particularly good at communicating the different steps of the project. His father, Frank, did an amazing job, creating my dream cabinets. We have had a few hiccups during the renovation process, which is expected given the large scope of the project. However, everything was handled very gracefully. Frankly, going into this project, I did not expect such a big project to go as smoothly and stay on budget as much as it has. We could not be happier with the final results!

We got the call that the job would begin on a Tuesday and was expected to be finished on Friday, which was exactly accurate.  Each day, they arrived first thing in the morning and put in a full day, leaving the house so neat there was no evidence of them being here.  We are thrilled with the results. We had originally considered having a new bathtub and surround placed over the existing one.  We are so glad we didn't do that because water damage and some wood rot was discovered and corrected.  Our bathroom now looks fantastic and we have the peace of mind to know that trouble was not just covered up.  And the custom made bathroom cabinet is perfect!  Dave and his crew were professional, detail-oriented, great to deal with.  We are happy customers and definitely recommend them.

Northeast Bath built me the bathroom of my dreams and I love it!  Dave Hamblett was the primary worker, though frequently assisted by his father Frank (who handcrafted the cabinetry and handled a significant amount of installation work).  Dave provided a very detailed estimate in record time, and every single item on that estimate was addressed without any surprises.  The core of the project took about 7 weeks, with some delays due to scheduling issues with Town inspectors, and an unreliable electrical subcontractor.  Once the core work was done, we had a fully functional guest bath but without a tiled floor since the chosen tile was backordered.  The master bath was semi-functional due to our decision to go with a custom Basco shower enclosure.  It took nearly three months to get the custom glass doors installed (a long manufacturing cycle) plus some scheduling challenges due to personal business travel.  But it was well worth the wait.  Dave and Frank do excellent, careful work, and use the best available materials.  Dave was a pleasure to work with, and it is fair to say that some key design elements of the master bath resulted from a very effective and open collaboration and exchange of ideas.  While the project was ongoing Dave provided almost daily status updates by e-mail, and was generally highly responsive to email from me.  Because they can fabricate Corian themselves, the price is extremely good, and they could do some creative custom things.  Dave and Frank were very flexible and easy going.  They cleaned up after themselves each day, which was great given that the project lasted so many weeks.  (It really was the custom nature of almost everything which extended the time it took to complete the project.  Dave and Frank clearly emphasized quality of workmanship over sheer speed of completion.  While they worked my project they were not multitasking with other projects. <br /> Overall it was a fantastic experience from start to finish, and I would recommend NEBB without hesitation.  That said, there were some minor glitches along the way.  The half-bath tile really ought to have been ordered well in advance of the start of the project; that was a back-office problem.  There were a number of occasions where I felt that I was "leading" them in terms of making critical decisions.  Having already done one bathroom renovation, we knew generally what choices we needed to make and when we needed to make them.  So we generally stayed ahead of demand, rather than waiting for NEBB to walk us thru the process.  Since bath remodeling is their specialty, they really ought to have a methodical, repeatable process for working with their customers, to ensure that everyone knows well in advance what decisions they need to make, so they have time to do the necessary research and make thoughtful choices rather than doing so under time pressure. <br /> But all that was very minor, and completely overshadowed by the beauty of the final product.  We've shown the new bathrooms to all our friends and they all ooh and aah to no end.

Good service.. Good price.. Only slight issue was we were pushed out a couple of times due to other projects and delays.  I think we were a small project compared to others.   Once they got here, everything was done quickly and well.

Northeast overcame some difficult circumstances to finish on time before guests arrived for the Thanksgiving holiday. The quality of the work was great and they were exceptionally clean during the construction  process.

Went smoothly and perfectly. Couldn't ask for a better contractor experience.

We are thrilled with our new bathrooms. NEBB is family owned, and Dave, Missy and their dad were extremely responsive, helpful, meticulous, and did very high quality work, including many small touches that were not part of the contract but that make the difference between a good result and a great one.  <br /> <br /> The only downside was that the work went a bit more slowly than expected, in part because most of it was done during a very snowy winter and they had to come down from Westford to Belmont, which sometimes meant short workdays, and even occasions when they just couldn't make it.  But it was well worth the wait, and I would definitely recommend them.