Brooks Heating & Air, LLC

Brooks has been servicing our units for a while. Unfortunately the units originally installed in the home needed to be replaced. Alex came out and gave us a good system that more that met our needs and was reasonable with the price. Within a few days two excellent techs came out to remove the old heat pump/ac unit. One minor mishap occurred and the company, tech and Alex could not have been more gracious about it and resolved the issue quickly. These guys really care. Both techs were excellent, knowledgeable and tidy. Alex checked in with us and the techs to check in and make sure things were running smoothly. He stopped by post installation to make sure we were satisfied with our new system. Another great experience with Brooks Heating and Cooling.

satisfied

In conjunction with payment for the installation of a compressor on my air-conditioning unit, the part itself was covered under warranty, I paid approximately $1300. The technician and I then discussed the maintenance warranty service provided by Brooks and I agreed to such service. I was told that they would come out in the fall another times of the year to service the unit. I have two heating and air-conditioning units. So the price for both units for maintenance was $55.90 (428.95 + $2695). I am not sure whether it was monthly or not. Although I called the office and left several messages requesting paperwork on the plan, none was forthcoming. The first payment was made on around August 5 when the replacement compressor was installed. . I then discovered that they had charged my credit card in mid-September for a second maintenance payment of $55.90. I did not authorize the charges and that payment was declined. InStead, I sent a check on 9/28/22 to Brooks for $55.90. The check was cashed. On 10/4/22, I sent a second check for $55.90. That check was also cashed. But, on 10/15/22, Brooks charged my credit card used to pay for the compressor another $55.90. So in just 21/2 weeks, Brooks took payment of three supposed monthly payments of $55.90. They were only authorized, as evidenced by my signature, to use my credit card that one time in August 2022. That is why I sent them checks so that my credit card would not be charged against my wishes. And, Brooks never called to set up any type of seasonal maintenance service. It was only offered after I told their accountant that I wanted to cancel the maintenance plan. When I spoke to their accountant on October 28, 2022, and told her that I had been sending in checks for $55.90 and they had also charged my credit card $55.90, she then alleged that the payments charged and made. We are really not for the maintenance service but rather so that I could receive a discount on the compressor installation back in August. However, the August invoice itemizes the maintenance plan into two charges of 28.95 and 26.95, one charge for each unit. Yes she was trying to tell me that the three payments of 5590 totaling approximately 150 reflected a payment to receive a discount. I also emailed copies of the canceled checks to the accountant that she claimed she could not read. Therefore, I am not entitled to a refund for being overcharged and overpaying for services never offered or rendered. When I spoke to them they did not even know they had not scheduled a maintenance service and connection with my plan. They are only interested in collecting as much money from me as possible. I offered to have someone from Brooks come to my house and look at my bank statements. They did not take me up on that offer. They do not want proof that they have overcharged me because they do not want to refund any of the monies that they collected unlawfully. And I say unlawfully because they had no permission to charge my credit card in October for any maintenance payment. The only signed authorization to charge my credit card for a maintenance was in August 2022. I sent them the canceled checks by email and provided the number of the checks, the dates written and the amounts. But proof is not what they want. Money is. My money. I will be reporting this to the Better Business Bureau. I would advise others to stay as far away from the company as possible . And if you decide to go with them for work do not get their maintenance plan.

Brooks Heating & Air is one of the best companies I have experienced. I had my two HVAC systems in my townhouse replaced by them last year (2021) and everything, down to the installation, went smoothly. Mike was the tech that came out today to do the annual Fall Checkup on my systems, he was very professional, respectful, and very knowledgeable. He even wore a mask and shoe covers. I am very pleased with all the service and will continue using Brooks Heating & Air Service for my home. By far, Brooks Heating & Air is the company that is above all the other AC/Heating companies I have ever done business with. Excellent Service. Enjoy.

We feel that the owner Kenny is honest and does not try and sell us on anything unless it is essential. It was time for us to purchase a new HVAC system and Kenny advised us on an energy-efficient design that should help lower our gas bills. The installation team was knowledgeable, efficient, and friendly. I highly recommend Brooks for any heating and cooling needs.

Very responsive and helpful with all my AC needs.

Was so grateful for same-day service, repairing gas heat in our home. Glad to know â Geoâ is local and will recommend him.

Very courteous and professional.

My wife and I are extremely happy with the systems we had installed. We actually got more than what we were looking for at a great price. Even more important to us is the fact that everyone who worked on this project did outstanding work. The job went exactly as George Guzman told us it would and the service followup he just did two days ago was excellent!

Superior customer service. Detail oriented technicians with excellent diagnostic skills, especially Geo Guzman. Honest and fair pricing.

Technician was timely. Explained procedure used in checking the operation of the furnace. Showed me, via camera, problem spots that would eventually lead to greater problems. Provided estimate of future maintenance plan.

They were prompt and very helpful.

Very personable and explained the recommendations.

5

Lorenzo and Brooks Heating and Air Conditioning were super helpful!

Most timely response of others.

Great customer service listen and heard what I needed. Great pricing. Extremely knowledgeable so much information provided. Was not rushed during my appointment, more was actually done during my appointment than was initially discussed when I made the appointment. The technician did not have to go above and beyond yet he did. This is my new go-to company for heating and AC

Waiting on actual service which is scheduled for next week.

Hired them for HVAC check up and hot water heater flush. Ryan answered a lot of my questions regarding maintenance and water heater replacement. There schedulers were very helpful and prompt.

Hired them during an emergency to replace an old A/C unit that stopped working during a heatwave and they were super responsive, professional and got the job done faster than other contractors were able to get me a quote. They also were very reasonably priced too. Highly recommended.

great

Have used to repair and service a unico a/c unit, then later enable that unit to heat after the install of a heat pump (also by brooks), as well as service an old oil burner. It was hard to find one company that could service both systems, but we've been very pleased with brooks! Owner and all employees have been great to work with - definitely recommend.

Brooks bought out the company who installed my central heat and air system, and has done an exceptional job maintaining my system over the last few years - easy to schedule, reasonably priced maintenance plan, technicians are professional, friendly office staff.

We had an emergency and they were able to get out and get it done in a day.

Came to check the HVAC because of a terrible smell coming out of the vents. Been told changing the coil would fix the problem. That did not help. Had technician come three more times to spray some organic chemicals to fix the issue - very little to no result. Last time i called their suggestion was a cheaper air filter would fix the issue...Now they are not returning my calls anymore.