North Florida Granite Inc

STEER CLEAR! Something not right with this company. Husband and wife duo. He seems very knowledgable and easy to deal with. SHE is another story. Her lack of professionalism and inability to communicate in a timely manner is beyond comprehension. Having to inundate someone with text messages, emails and phone calls just to get a reply is absurd. She truly came up with every excuse in the book. My phone died, I was in the hospital, we were busy with family stuff, blah blah blah. In addition to that, I caught her in multiple lies, she made unathorized charges to my card, she repeatedly put my job off for one reason or another, she charged me for material and then wouldn't allow me to view it in person, she cancelled appointments, etc. etc. etc. I finally had enough and cancelled the entire job. Overall they seem very fly by night. They even have two different names listed for their company. They also go by North Florida Granite. Very shady in general. Just find a more established, professional and credible source for your marble and granite needs and don't get sucked in by their lower fabricaton price of $30psf. Just remember what your mom always told you, "you get what you pay for" and in this case, these folks are the epitome of that!

We started the process in Oct '15. I was told that the project would take about a week. However, in December, I was still calling to have them come and finish up. The cabinets over the washer/dryer were not ordered the correct size, so that added another delay to reorder along with additional trim. All went well, except the whole project design didn't take into account that the clothes rod needed to have enough distance from the wall for the hangers to not bump the wall, so we had to move the rod. Now, the trim in front of the rod doesn't allow the hanger to be hung on the rod the normal way. You have to hang the clothes from the rear of the rod turning the hangers backwards, if you will. North FL Granite apologized for all of the inconveniences along the way with numerous rescheduling and offered to do another area of my home for me for the trouble (this was in the Spring of '16). I had them come and measure two other areas to have them do them for me (one I would have paid for), but they never showed up nor even gave me a cost estimate for the projects. Not to mention, around July, I finally gave up trying to get the extra trim they ordered to fix the hanger issue. They had 'supposedly' ordered trim to expand the hanger area, but they never showed up with it after being told they would drop it off. They REPEATEDLY and REPEATEDLY would tell me they were coming, and would reschedule over and over again. I mean like over 20+ times. I finally gave up. I just hang my clothes backwards. And, their installer doesn't talk to you when he arrives. He has since left the company. The other contractor that came to do the electrical, plumbing, etc started another project for me that I hired him to do in addition to the laundry room, and he never finished. Great people....not. He even left his drill and never came back to get it. I don't understand it. We got along fine from the very beginning. But, the constant repeated downright lies about when they were coming and then they wouldn't show got old after 6 months. I thought I was extremely patient. I would never trust them on another job. I'm also a Realtor and could have given them more work to do.

Everything went as scheduled. Chris the owner came to the first appointment to measure. We made an appointment with Shanna to meet us at the stone yard to make our selection. We received the estimate a few days later and Chris returned to make the template. We paid half when we placed the order and paid the balance after the installation. One small piece of backsplash was missing from the desk, but they returned the next day and completed the installation.

BUYER BEWARE - These people are not trust worthy. They took our money, performed substandard work, and installed a lower graded granite than that selected, broke the granite as it was being installed, damaged private property, and then left the job incomplete. We FULL PAID for the cabinets in January. They are not professional. They were unable to complete our project. We made every possible attempt to get them to honor the agreement but after SEVEN months the job remained incomplete. We ordered and paid again for the missing cabinet pieces that North Florida Granite was paid but refused to deliver, AND we paid another contractor to repair and install what was remaining on the job. They told us we would receive reimbursement for the installation costs since they couldn't figure out how to get it done. Lies! So after paying top dollar: we have scratched cabinetry, the wrong, rough, cracked, and improperly installed granite. North Florida Granite are NOT professionals, NOT punctual, NOT responsive, and they aren't even cheap. Run away.

unknown

We have a huge kitchen, the workers who did it did a good job. They ended up being fired( not because of us-- for other reasons). Chris does all the cutting and Hose does the templating. Overall I am very happy with all the granite. They are very professional when you deal with Chris and Shanna. I plan on using them for some other projects. Prices are reasonable. We did some othe projects(above) and all turned out great. We had some issues with punctuality, but this is likely resolved now that they removed the offending workers. <br />

The install went well and the result is good. We had a delay in the original scheduling date. Otherwise things were very good. <br />

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<p>My mother's home is 110 years old.  I wanted to do something special for her birthday; so, I decided to install Granite countertops/backsplash and a new large sink in her kitchen while ensuring we could keep the wood cabinets already in her kitchen.  North Florida Granite owners were very professional and friendly.  They came promptly to measure/estimate at a time when my Mother was out of the house, so not to spoil the surprise!  The owners were nice and the price was very reasonable!   </p> <p>To keep the Granite a surprise they did the install on a weekend when my Mother was out of town.  In addition, the type of sink I picked out for my mother was not designed to be an under mount, but the owner built a special frame so that it could be installed as an under mount and it turned out beautiful!  And the Granite countertops and backsplash are gorgeous.  It makes such an amazing difference in the kitchen, my mother is so happy!!    I will recommend them to friends and family!!</p>

We hired North Florida Granite to install two bathroom vanities with granite tops in one of our rentals during the Summer of 2014. They came out great and we hired them again to install granite in our new home throughout our kitchen, kitchen island and both bathrooms. Shanna and Chris were both very helpful by assisting us pick the perfect granite called "Cold Spring" to accident the kitchen and bathrooms. I would definitely use them again for another rental or purchase of a new home.

They  entire experience was great.  I was a little nervous when I  initially began the process of making the renovations due to the horrors stories of other contractors. At our first meeting I new I had made the right decision.   They were attentive and receptive  from day one, obviously caring to do the job right instead of looking at the potential cash flow.  It was always about making sure I was happy with their services, the time line, the overall costs, and the final presentation.   They spent a great deal of time helping to provide options for granite selections, meeting on more than one occasion at off sight granite locations so I could view various types of granite.  They made every effort to educate as well as provide services.  We ran into some delays due to weather however I felt we were always top priority.  Oakside Renovations answered all of my calls and text, always being available to answer questions.