Nu-Face of Pa

"The project is outside our normal boundary of operation, we aren't supposed to have our services marketed in this area and is a good distance from our normal service area, a complete void in communication with our marketing allowed our services to be marketed outside our normal service area. Our installation techs did arrive a bit late each day, we did not like this for the homeowner. We are grateful for the original patience and understanding the homeowner showed when we discussed the distance and such, we understand it can be frustrating for a project to run long and we certainly see the homeowners view on this and apologize. No one takes a reputation grade any more seriously than we do at this company, our focus when dealing with a customer is making sure that the project is done right and that our customers are satisfied. We will do the right thing for every client every time. No matter the situation or the issue, even in matters where we are not at fault (within reason) we work with our clients to make sure they are happy with our workmanship, or understand what needs to be done. We do everything in our power to address the delicate matters of perception and match them with reality. If our customer has a legitimate material complaint or workmanship issue we address those speedily and without question. In responding to this customers complaint we offer the following but more importantly extend once again the want and offer to look at the project to ensure the items that were on the final punchlist created by the inspection held with owner were or were not addressed and if any issues exist that are not caused by issues outside the control of our company we will fix. The delicate matter in this customer service issue is that what is known about this project is some of the issues within post are not issues brought up during the punchlist inspection, or are not caused by workmanship or materials installed within this home, they are preexisting conditions within the home. We will gladly review, inspect, listen, and repair any default in our workmanship or any material installed that has defective parts or operation. We reached out prior to any knowledge of displeasure with the client to have a meeting to review the work and never heard from the client until we were made aware of this post, we would like to see the matters that are being spoken of and in some cases address the matter again. We respect our customers opinions and we do not want any customers unhappy with our workmanship or quality of product, any items that are legitimate service issues or complaints are addressed with all of our customers and any work that needs to be corrected, which are caused by faulty workmanship or improper installation will be addressed with any of our clients. We reserve opinion in matters such as this in order to look at the project and see if there is indeed any workmanship issues that need to be addressed. As with any situation if the issues being claimed are legitimate issues of workmanship and not issues caused by preexisting conditions that the correction for the work is far outside the scope of work in agreement we correct the deficiency, we handle and address service related issues with every client. We still await the client returning our call so we can address the concerns written in this post. We work diligently to not have even one client unhappy with our work. In this matter and in all matters of business with our company any client or potential client can be 100% confident we will do the right thing for our client."