Olshan Foundation Repair

I felt very valued. Tyler was very thorough in his explanation of the estimate. I will definitely recommend this company to others.

Work done promptly and professionally

It went in the backyard.

Very professional service;. They kept us informed about what they were doing and the nature of the problem and repairs. Work was done in a timely manner.

Great. Would hire again.

The project went fantastic. They took amazing care with my deck and plants. I hope I never need them again but if I do they will be my first call.

Very professional and great price!

Very professional.

They are extremely professional. They got the job done quickly and cleaned up nicely.

After some recent heavy rains, our tenant called to report that water was intruding into the pantry, laundry room and dining room. OLSHAN had installed a french drain across the back of the house. During installation one of the supervisors had informed me and my husband that it would be maintained and flushed out periodically to ensure proper operation. Warranty options on the drain were never explained to us, or addressed on the contract. Because keeping water from the foundation was one of OLSHAN's most adamantly stated goals, we believed they would do the maintenance that was explained to us. To my knowledge, none has been performed. The two representatives who met my husband at the house on April 26th began with a firm denial that the french drain could keep water from the house. They said it was a water management drain, not a flood control device. He told them he was aware of that fact, and merely wanted their recommendation on how we could keep water from entering the house. They offered no recommendation. They asked him over and over what he wanted from them. When he responded he wanted a recommended solution, they offered none. In fact, they acted as though they were extremely upset that they were even there. It soon became apparent that they had no intention of offering any assistance. He finally asked them to leave and they did so without any hint of concern for a paying customer. I'm sure the staff at Little Rock's OLSHAN office considers him an unreasonable and demanding person. Since graduating from the U. S. Naval Academy and serving our country for over twenty-six years, he has always expected honesty and integrity from individuals and organizations with which we have been associated. OLSHAN has shown us nothing except rudeness and a complete denial of any responsibility. Given that, yes, one might be tempted to be unreasonable and demanding. We do not expect anything further from such a company. This letter is simply meant to document what we believe to be a thoroughly unprofessional performance and perhaps save other consumers from a similar experience.

Work started the day the company said it would. Took an extra day than originally told, but the weather was above 100 degrees on the days the crew worked. Very pleased with work, crew and Aaron.