One Call

"[member information removed] The customer informed us that she wanted us to give her a second opinion on her plumbing problem. The original plumbing company located a problem at her home and that there was a possible re-route needed. We arrived on site on 04-21-2014. Our tech ran a camera through a 3-inch vent on her roof and was not able to get past a fitting under her slab. He then ran the camera from the washing machine line and indeed found a broken drain line between the washing machine drain and the master bath. In his opinion, the best repair was to re-route the damaged line. Ms. [member name removed] is correct. We did not provide an estimate to make any further repairs. My tech gave more than one option to correct the plumbing problem. It is not in our intention to perform a task that would harm someone or to misdiagnose in any way. If another company was able to make repairs to the sewer line without any undo hardships for Ms. [member name removed], I am glad her issues were resolved."

"In reply to the above review: [Member name removed] is the tenant who is renting this property. I was informed by the landlord that he, not [Member name removed], makes the decisions involving all repairs done to this property. I was hired by the landlord. Upon arrival, we found the condenser unit was not operational because it was disassembled by another air conditioning company (hired by [Member name removed]). [Member name removed] advised that all of the electrical components were removed from the unit because they “blew up”. We were advised that the parts were suppose to be ordered but the other company “never came back to install them”. We installed all new starting components and tested the unit and found that the compressor was mechanically locked up. The waiting time was due to the original repair company not completing the repairs, and us getting authorization to repair the unit from the landlord (who was out of the country at the time). When we were authorized by the landlord to complete the repairs, the new unit was installed within Twenty-Four hours. I ordered an identical replacement unit to ensure a trouble-free and expeditious installation. Our company installed the unit and couldn’t finish the installation until around 9 pm that night. When we started the unit, we found that there were other problems inside in the evaporator coil. Since the unit was not operating at the time of our initial visit, this couldn’t have been diagnosed. The morning after the condenser installation, I ordered the new part for the evaporator coil repair. Since I did not have a telephone number to contact [Member name removed], I went to the property when the part came in. I tried to get someone to answer the front door by knocking. The children were opening the curtains and looking to see who was there. We called out to them, through the window, to get their mom for us. After 10 minutes of knocking on the door and waiting we walked around the back of the house. We knew that [Member name removed] has a window unit in the back room and that they were usually in that room. We called out again to [Member name removed] knocking on the window. This time the children went to get her and she came around the back of the home very upset. She told me that when she is working inside she doesn’t answer the door. I apologized to [Member name removed] for any inconvenience and asked permission to finish the evaporator repairs. She allowed the work to proceed. When we finished the repairs, the unit was working properly. It was my understanding that [Member name removed] was happy with the repairs. The next time I heard from anyone was her boyfriend / husband calling me on Sunday morning cursing me out, calling me every word in the book. [Member name removed] told me that it was **ing 68º in his house and that he **ing hot. He wanted his house at 65º degrees. At 68º, he needs a **ing fan to keep cool. I asked Jose’ not to talk to me with that language. I kept calm and had to repeatedly ask him to refrain from the foul language. Jose’ would not stop cursing so I ended the conversation by hanging up the phone. I contacted the landlord and advised him what was happening. The landlord was pleased with the work that we performed."

"(deleted member name), We thank you for your kind words. It was a pleasure working with you. We strive to perform our jobs in a professional and courteous manor. Call us if we can be of any assistance in the future. Thanks John Giangrosso"