
Outdoor Artisan Inc
About us
ANGIE'S LIST SUPER SERVICE AWARD WINNERS 2017, 2016, 2015, 2014, and 2013. Outdoor Artisan, Inc. is Charlotte's highest rated design and build company. Our team specializes in creating exceptional outdoor living spaces and custom timber structures. Here are a few examples of what sets us apart from other area contractors: 1. We send experienced designers, not salesmen, to your first consultation. They will listen to your dreams for your space and help you refine your vision. Then create a thoughtful design based on this conversation, one that flows well, compliments your property, and reflects your personal style. 2. We provide FIRM quotes, not project estimates. This means, what you are quoted is exactly what it will cost, unless you choose to change the scope of work. So no ugly cost surprises at the end of your project! 3. We strive to give every client an exceptional contractor experience; by communicating well, and providing a dedicated project manager who leads a team of skilled craftsman. We work hard to stay on schedule and our team will remain on your project until all is complete. Then we clean up really well, because we want to leave you with just two things: a great feeling about your contractor experience, and a gorgeous space ready to enjoy! Don't just take our word for it. Be sure to read our confirmed reviews on Angie's List and Houzz, and look at our project gallery to see the amazing results of good design and craftsmanship. You can also follow our daily project posts on INSTAGRAM @outdoorartisan. You will see why, although just a small, family owned company, we are one of the top rated, design and build hardscapers in this area. Please give us a call. We would love the opportunity to talk with you about your project and show what we have to offer! NOTE: Payment options include: cash, check and major credit cards (credit processing fees require an additional 3% of the total amount charged). IMPORTANT: Be aware that companies can hire "fake reviewers." Trust only those sites with confirmed customer review processes, such as Angie's List, to get accurate rating information.
Business highlights
Services we offer
Cabanas, Design and installation of custom outdoor living areas, Fire Pits, Grilling Bars, Outdoor Fireplaces, Outdoor Kitchens, Paths, Pergolas and Arbors. We also install outdoor lighting and some landscaping to compliment your outdoor living space, Steps, Walls, but do not perform these as stand alone options., including: Stone and Paver Patios
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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"Thank you! It's encouraging to read your review and know that you felt our design was the best, pricing competitive and whole process great. These are all critical points for us as we strive to give our customers a five-star design and build experience. We really appreciate you taking the time to share this positive feedback. Your project had it's challenges, with a large tree stump needing removed, and the extensive roots were something we had to consider carefully as we planned. But we agree, Josh did an incredible job rising to the challenge. Yours happened to be one of his first management projects as a member of our team (although he has years of experience and a degree in Landscape Architecture). It is rare to find people with such a strong work ethic and we are fortunate to have Josh on the team. Thank you for choosing Outdoor Artisan for your outdoor kitchen project. We are looking forward to working with you on the next phase!"
"Thank you so very much for taking time to leave this review and for giving us your highest recommendation! What you have described is exactly the experience we strive to give each of our clients. And it means so much to know, that in your case, we succeeded throughout the entire process. I will be sure to pass your feedback on to every member of our team that worked on your outdoor living area. This will make their day! It truly was a pleasure working with you to transform your backyard. We appreciate the trust you placed in our team, and all your encouraging words. Looking forward to serving you on future projects. Have fun with your wonderful family out there!"
"Thank you for taking the time to review our company! We so appreciate your recommendation of our team and are thrilled to know that the service we provided helped to strengthen your relationship with the client. As you know, [Member Name Removed] Electric is our go to company when our outdoor spaces require an electrician. You always communicate clearly with our clients, do thorough work, and are intentional about getting all completed on schedule (or working overtime to make it happen). We value your integrity and work ethic - It is always a pleasure to work with you on projects!"
"Thank you for taking the time to find the right words and post a review of your experience with our team. You couldn't have chosen a better time! Everything you mentioned is encouraging, but we are especially touched by what you said about each member of our team being equally dedicated and passionate. It has been challenging to find like-minded people to work with us, but it makes all the difference in our being able to continue to give our clients truly special spaces. We are not perfect, but we do our very best! Thank you for trusting us so completely with your project and working with us to add special touches, like the re-bar balusters on your deck and incorporating boulders in your brick and stone veneer. These little details served to give you a space unlike any other. Our reply to your review would not be complete without saying we were amazed with the outdoor furniture you made for your space. I'm going to post a photo so others can see the beautiful table, couches and ottomans you designed and handcrafted. You too are an artisan!"
"Thank you for taking the time to review our team and give your recommendation. It's wonderful to know that you enjoyed working with Johnny's team and are very pleased with the final outcome. Kudos to Johnny who helped you find the "just right" antique brick, and was the lead for your project from first consultation through to completion. Thanks also for highlighting that quality work and attention to detail costs more, and is worth it. Our team is truly passionate about creating beautiful hardscapes and well crafted spaces, which means we must hire the best. As you say, this is more expensive, but so worth it when the result is an smooth service experience, excellent installation, and a space you love to look at and feel proud of. Thank you for choosing and trusting our team with your project. You were an absolute pleasure to work with. We hope to serve you in the future when you are ready to transform your backyard!"
"We are so happy to read that our team exceeded your expectations! Yours was a complex project due to multiple elements, including a highly custom cabana with electric, lighting, T.V. and fan, large masonry fireplace, seat walls, and the need to blend a new patio extension with existing paver pool decking that had "aged" over the years. As you stated, good communication was a big part of the success of your project. There was one major scope change in your project and a few minor changes, but all were well communicated and greatly contributed to the final look. Everyone on our team worked hard to help make your outdoor living area beautiful, but we agree that Jason Humphrey deserves a shout out for his excellence in project directing and coordinating the carpentry, roofing, hardscape, and electric teams. He also initiated many of the details that make your cabana especially stunning. Very well done Jason!!! It was a real pleasure working with you, and our team is especially proud of how your space turned out! We hope that this outdoor "refuge" is a special place where you can connect with family, friends and be refreshed by nature. Happy Birthday!"
"Wow - what you have described is exactly the experience we aim to give each of our customers, and it is so encouraging to know that we succeeded! Thank you for taking time to post photos and write this detailed review. It is our desire is to give every client the service experience we we would want. As you described, this means clear, friendly communication, fast resolution to any issues, taking time to get details right, cleaning up really well, and reseeding lawns where grass has been disturbed. Providing this level of service does cost more, but it is who we are, and it is absolutely worth it. Thank you for taking time to highlight this in your review. We so appreciate the trust you placed in our team with the design and installation of your outdoor living space. Hoping you and your family have lots of special moments connecting out there!"
"What a touching review - THANK YOU! Your words capture what we have to offer our clients that is unique in our industry. There are so many good hardscape contractors in the Charlotte area, but where we feel we stand out is in the area of design - having the ability to establish an overall vision that flows beautifully, reflects the style of the owners, and includes those little details that work together make a space feel "just right." Thank you for taking the time to express this so well. We are delighted to know that we have given you the space you wanted all along. It was a pleasure to work with you - Enjoy!"
"YOU JUST MADE OUR DAY - THANK YOU!!! It was such a pleasure to read your feedback on your experience working with our team. Everything you stated is exactly what we strive for when working with our clients. Thank you for taking the time to go into the details and giving specific examples of what we are like to work with. I will be sure to pass along your encouraging words to everyone who was involved in making your outdoor living area so special. It's great to hear that nearly two years after completion your space is holding up well, and continues to be a work of art that you enjoy as much visually as functionally. Even more, it delights us to know that our work contributed to your selling your home for a lot more than related comps. We look forward to seeing you soon and helping you create the perfect outdoor living area for your new home. Hoping all goes smoothly for you and your family during this transition!"
"Thank you for this feedback! We are so glad to hear you had a professional experience working with Tim and are happy with the way your stone steps turned out. Enjoy!"
"Thank you!!! It thrills us to know that we were able to make your vision a reality, and that you love your new outdoor living area. Our team really enjoyed working with you! Their favorite day was when you hand-made everyone the freshest pizzas ever in the brick oven they had just built. Such a treat to be able to literally enjoy the 'fruit' of their labor! We hope you continue to enjoy baking and entertaining in your new and improved outdoor living area!"
"Thank you so much for taking time to review your experience with our team and posting a photo of your new "rainbow" sandstone patio with Travertine border. We so appreciate your mentioning Randy and Tim by name. It's great to read that you felt their work was impeccable - we'll be sure to share your encouraging feedback with them. Enjoy your beautiful new patio! Note: There is a small typo of an extra zero in the cost category that is making a big difference, so wanted to correct. The actual price of this project was about $14,000."
"Thank you for leaving such a detailed review. Your feedback is helpful and very encouraging! We especially appreciate your comments on the service throughout the process. We believe it really is the little details that lead to a great customer experience. Everything you mentioned: timely communication, doing what you say you are going to do, working on the project every day weather permits and keeping the site clean, all this works towards building trust and creates a good experience. One that our customers will remember and continue to feel good about everytime they look at our work. We are not perfect, and we don't always get everything right but excellence in service is something we strive toward. We are thrilled with the transformation also! Although challenging, due to limited space, drainage issues and mulitple special features, your willingness to trust our team with certain design elements, and throughout the installation process, made this project an absolute joy to create. It was such a pleasure to work with you. Enjoy!"
"Thanks so much for reviewing your experience with out team! It means so much to learn that we exceeded your expectations - since this is exactly what we set out to do. Thank you for trusting our team with your hardscape. We hope you enjoy gathering with friends and family on your new patio area for years to come!"
"Choosing to be repeat customers is the very best compliment of all! Thank you for trusting us with this second hardscape project. It's so helpful for us to know that you had a similar service experience with this second hardscape project, in spite of having a different team this time around. Consistency in our customers experience is very important to us, so we have been intentional in developing this. We truly want each Outdoor Artisan customer to have a five-star experience, from design, through installation and even clean up, no matter who leads their project. Jason Humphrey is indeed an excellent project director, who cares deeply about the work he supervises. Thank you for mentioning him by name and for trusting him with your pathway project. It is our pleasure to serve you! Thank you for your recommendation and feedback. You did find adequate words :)"
"This is Clive Newey, owner of Outdoor Artisan Inc. Thank you for taking the time to leave a review of your experience with our company. It is a challenge to respond to because it does not fully or accurately reflect the situation and the lengths we went to in our attempts to deliver you a project you would be happy with. We were also not allowed to finish the project even though we stated numerous times we were comitted to doing so. Due to scheduling conflicts, you requested that we not be on the job at different times, eventually totalling 5 weeks of missed opportunity to work. An incomplete project will not perform as designed and so it seems unfair to suggest this is a finished "result" of our work. At the end of the day, in good conscience, we know that we tried our best to please you with our creative input and your many requested changes throughout the job. It is our understanding that we are the 3rd company in as many years to help you with your outdoor projects. We believe that warrants some relfection. Potential customers should note that the stated project value of $36000 is correct. However, at this time, the customer has only paid approximately $26000 on a project that is 90% complete. If you are just beginning to read reviews of our company, please continue to read what every other Outdoor Artisan customer is saying about their experience working with our team. Our dedication to customer service has earned us the coveted Angie's List Super Service award for the past three years in a row."
"Thank you for this wonderful feedback. It's great to know that two years after we completed your project, you are still "extremely" satisfied with the service we provided. Please, no more getting mad at yourself for delaying - your timing was absolutely perfect!!! We so appreciate your recommendation and look forward to meeting again to design a new outdoor living area for your next home."
"It's so good to read feedback that everything went smoothly with your project! We appreciate your specifically mentioning the attention Randy, your project director, gave to the details, and that you "couldn't be happier" with the service we provided. Thank you for trusting us with the design and construction [Member Information Removed] your outdoor space. We hope you and your family have loads [Member Information Removed] wonderful moments out there!"
"We are so glad to read that your experience with our team was prompt and the workmanship "extremely awesome" We sure try to be! Thank you for trusting us with your project and for taking time to leave a review - we really appreciate it."
"It thrills us to read reviews like yours that showcase the little things we take care of to help make our customers experience excellent (like the tv mount and siding). Then there are the big things like design, showing up each day and working hard to ensure the project is complete for your daughters birthday party. Each of us at Outdoor Artisan cares about delivering service you can trust in both the big and little details - it's so very encouraging to to know that in your case we succeeded! Thanks for taking the time to leave such a detailed review of your experience with Randy's team. It was our pleasure to serve you!"
"Thank you so much for leaving a review of your experience and taking time to post a photo. We are very glad to know that you are both happy with your patio!"
"Your review is the very first to mention our project directors skills with marriage counseling. You made us all laugh! However, there is absolutely truth to it . . . when working with couples we intentionally take time to listen and understand what each individual wants in regards to style, function, and of course the all important budget. Often there are differences in vision and expectations, but we always do our best to figure out ways to create a space everyone is thrilled with. Thanks so much for taking time to leave this review and for posting photos! It's so good to read that you had an "amazing" contractor experience working with our family here at Outdoor Artisan. Randy and his team had a ton of fun working with you both. Have a wonderful time relaxing and entertaining on your "crop circles!""
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