Pacific Stone & Tile

The work was completed in timely manner. There were some issues with the quality of the work at the time - the grout was not applied correctly creating different shading in the grout. The company also disposed unused grout on our lawn damaging the lawn. While we overlooked the small issues above, the bigger issues came overtime. Overtime, the mortar like materials used to install the tiles in the shower has leaked out of the tiles and drained into the plumbing. This has created blockages into our plumbing requiring us to redo the shower base and plumbing.

They were great. They came , measured and put in everything. All good.

Fantastic. Prompt, quality and professional

Wonderful, much better than I ever would expect! Guys were professional, responsible, on time and very considerate of our house and belongings. Would highly recommend these guys again!!!!!!

Excellent work. Responsive, on time, great price.

Very pleased with the job that was done. Only critique would be a slight gap between the backsplash and wall, which had I noticed sooner I am sure they could have corrected with caulk or pushing backsplash closer. It is hardly noticeable. Everybody that I dealt with was extremely friendly. I am very happy with the counter top.

Amazing. By far the best of the 4-5 services we have bought from Angies' list. There was good communications via email before Solomon came out and visited us. The counter-tep was changed and backsplash was installed on the scheduled date. No fuss. No drama. An absolute delight!

superb. My wife will raves about the quality of the workmanship and the beautiful Craftsmanship

Very well. They were on time both times, first when taking the initial measurements and later for the installation. They made helpful recommendations, particularly regarding back splashes and the sink, that made the end product better than expected.

Pacific Stone and Tiles came to measure and showed about 6 choices for granite selection for the offer price. We were working with our own interior designer and we were on FaceTime with her. She nixed the 6 choices so Pacific Stone showed us another granite which was from India and was mostly white with few markings and some reddish-brownish highlights. The effect of this Indian granite was white and it coordinated nicely with our maple cabinets. Our interior designer told us to choose that and we agreed to pay Pacific Stone $1000. more for this granite from India. No name was given for this new granite in writing. When the day of installation came, the old countertop was removed. I did not think to go out and look at the granite in the truck before installation. The installation was done very efficiently and very nicely. However, the countertop did not look like what we were expecting. The color effect was gray with many markings. We were expecting a whitish granite and got gray. I asked to see the original sample that we had been shown when we selected the white granite but they did not have it on the truck. I contacted Pacific Stone and they emailed me a photo of what they said was the granite sample they showed me, but it did not look what they showed me. The granite we got was called moon white on the final bill but it had no name on the original invoice we signed. I made a number of inquiries about the discrepancy between the granite color we expected and what we received. Pacific Stone said there are natural variations in the appearance of each granite variety. However, we paid $1000 more because we thought we were getting the granite color we and our interior designer viewed and chose. I don't think I got the granite we selected and feel I paid $1000 too much. I now have to figure out how to get the granite to coordinate with the maple cabinets as well as regretting that I paid $1000 more than I should have.

Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well.

Overall experience, from visiting their site to select the granite, scheduling the template and countertop installation, and the installation itself was positive. Installers were very conscientious in their work

Wet well. Took some time to iron out the details but was installed as scheduled

The second time I have used Pacific Stone and Tile in lass than a year and my experience this time was just as fantastic as the first time. very reasonable price and the final product looks better than we had visioned. Sal came out and explained all issues and keep me in the loop with updates as our quartz was backordered. The crew was meticulous with their measurements, making sure no gaps were showing due to sloping floors or crooked walls. They were very thorough with the install. You can tell immediately the pride Sal and his crew take in their work. The installers were as friendly as the owner, they kept the area clean and and were very considerate of me and my family. I plan on using Pacific Stone and Tile every time I need countertops.

The turn around was very quick and went smoothly. Everyone was very polite, friendly and respectful. I am very pleased with my counters. In order for it to go quickly and smoothly it's important to have everything ready including purchasing the sink (if you are providing your own) and faucet, and the original counters clearing off for the template and removed for the install.

It worked out fine. The way the offer was presented, it was difficult to budget for.

Initial contact with the company was quick and went smoothly. Questions were answered and visit for estimate and template with tile samples was done within a week of order. Removal of old and installation went smoothly. Staff were professional and friendly.

Very well. If you use a sink that is not purchased from Pacific Tile (stainless only), be sure it is available early on in the installation process, to ensure it can be installed.

As planned. Efficient and good communication throughout.

When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product.

Excellent! Workers were very prompt, courteous, and very respectful of our home. I would love to use them again for other projects and would highly recommend their services!

Everything was extremely smooth and pleasant experience. All work was done professionally,on time as scheduled and on budget price as advertised.

excellent!

I was very pleased with their work well done! Thanks.

Overall, it went pretty well. I took a while to decide on which of the colours and edging I wanted; they did a good job of following up and reminding me. Since this work is for a house I'm renting, I wasn't always able to get measurements quickly. There were some quirks. The Big Deal price doesn't include removal and disposal of the old countertop; that was an additional $300. It also doesn't include the re-attachment of the sink as they don't do that work so I needed to get a plumber involved. To be fair, both of these were disclosed in the Big Deal and by them afterwards. Since this is template-based, I went out to the house and met an installer who created the template. He worked quickly but, unfortunately, his English was rather limited and several times during the entire project, he had to call their main office and hand me the phone so I could talk to someone there instead. This slowed down the process and made the interactions feel clumsy. On a positive note, they do care about the work; I had decided on 1/4" bevel edging and the main office called back and said that that edging has a higher risk of chipping and, since this is a rental, I should go with the 3/8" round instead, which I did. Since I was reusing my old sink, they brought the slab in and cut the hole for it on-site but used a vacuum and cleaned up the dust quite well. They also lowered the slide-in sink since the new countertop are thinner than the old one. This was after yet another back-and-forth conversation that resulted in a phone call to the main office so they could tell me they would do the work but wouldn't be liable for any resulting damage; there was none. The result looks good and once I get the sink re-attached, all will be well. There are still a couple of minor issues but it is a worthwhile upgrade.