Paint Masters of Texas

Buyer beware! As a professional contractor and project manager, this is by far the worst painter I have ever seen. My wife (an architect) agrees. The business owner (Charles Rakosky) has demanded that we not post any reviews. As a veteran, I find it regrettable that someone would try and silence those who need to speak out to warn others of a bad experience. Mr. Rakosky says that our “expectations [for quality] are not reasonable”. See the photos and decide for yourself! The job started on 6 July 2022, and as early as 7/19 we were told the project would be “done tomorrow”. This continued until 8/11. So all the photos after this date are of the “finished product”. The workers arrived late or abandoned the job many times, failed many times to prep and/or prime before painting, to protect surfaces from paint splatter/over-spray, to clean up, to use correct materials, and to apply paint correctly (for example, much paint was applied in the heat of the afternoon, often in direct sunlight). Our Sherwin-Williams Paint Rep (and the SW website), says this will likely cause improper bonding of the paint. Already there are spots where the new paint is bubbling! Loose paint and old wood that were supposed to be removed were instead just painted over. I received a written complaint from a worker that he had not been paid by this business (said he quit for this very reason). Paint and liquid waste were repeatedly dumped in multiple locations all over our yard and never cleaned up (except by me). A huge amount of paint chips (potentially lead-based, as the home was built prior to 1978) were allowed to fall in the yard, with no attempts to collect with a drop cloth. After weeks of demanding cleanup, one worker finally spent about 45 minutes cleaning SOME of the debris. The rest were left in place. Besides our environmental concerns, we have a small pet dog so this is especially upsetting. We had personal property that was damaged, for which we had to demand reimbursement. Our home was used in promotional videos posted online without our permission, which were not taken down after our demands to do so. There were allegations of material theft from our back yard by a worker, which compelled us to bolt our fence gate shut to protect ourselves and our property. There was no safety plan for working in the extreme heat that we could tell, and one worker suffered a heat injury requiring medical attention on this job. We repeatedly requested that work start prior to 830 when the temps were cooler (or at least not run so late into the afternoon), and were denied. We proposed many solutions that were ignored or refused, such as; setting a schedule, supplementing the work force to accelerate progress, work 5 days a week, on-site supervision of the work in progress, working in a set sequence around the house, prepping and protecting prior to painting and many others. We did everything we could to help expedite the work (even doing some of the work ourselves, documenting, marking incomplete and defective items for the workers, and removing work from the scope). After almost 6 weeks of a nightmare, we finally decided that we had enough, and that we would finish the rest of the work ourselves (or with another painter). In essence, we basically paid this company to go away in order to end a very stressful situation. In our opinion, Mr. Rakosky was using unethical and aggressive means in order to coerce us into paying for incomplete and defective work at this point. I ended up telling him to stay away from my family and my home, and warned my neighbors to look out for him. I have never felt the need to do this with anyone else in my life. I have since sourced one bid (so far) from another paint company on the cost to fix this mess, and it looks like it will cost almost as much as the original prices we got for painting and repairs. (This does not even include the costs to finish removing paint splatter / overspray, clean windows or remove the remaining paint chips and contaminated soil from the dumping.)

It was excellent. They were honest, professional, and the paint job was perfect.

We are very thankful for the excellent job that the painters did on the exterior of our home. They were very professional and always ensured that we were satisfied with the results as they progressed. The crew was not only very professional but they were also courteous, arrived as scheduled, cleaned everything at the end of each day and always paid attention to detail. Not only did your crew do a great job, we appreciate how the owner worked with us and our builder and always taking time to follow-up on progress and questions. We were very blessed to have selected this team from the myriad number of painters available. We also relish the honest and respectful treatment with which we were treated during this entire transaction. The results were outstanding. We have received many complements from neighbors, friends, and family regarding how well everything looks and the meticulous attention to detail. We are very grateful and blessed to have received this level of service.

Getting 3 rooms + painted was so much easier than I anticipated. First of all, working with Charlie was wonderful. He was very quick to respond to calls and emails (another company I contacted never even called me back), and when he came out to the house he took his time to answer all my questions, gave me 100% of his attention, and did not seem in a rush (despite the several jobs he had going on at once). He made me feel like my business was important to him, too. The crew was able to start the job very quickly, I had no trouble at all getting them scheduled. The work was done so fast! The guys left my house cleaner than it had been before they came, I'm sure of it. They were so respectful while in my house, and careful not to leave a mess. The best part was I had zero prep work to do before they came over to paint. They moved all the furniture out of the way, took all the switch plates off the wall, covered up all the holes in the wall, and then put everything back the way I wanted it when they were done, it was wonderful. I plan to have them back again to paint the rest of the interior of my home when I'm ready.

I have nothing but great things to say about Charlie (Owner) and his crew. Paint Masters of Texas was easily one of the best contractors I've hired for a job in a long time and I would wholeheartedly recommend them to anyone. Charlie was extremely professional, prompt and responsive with the original quote request. Everything was reviewed in detail regarding the work to be done and the costs/options involved. He was even able to work the job in ahead of schedule which was really helpful for me. The crew who came out (Steve and one other individual) were extremely professional as well and went above and beyond with the actual work. They took their time, ensured a high-quality outcome and while they had some downtime (when waiting for some paint to dry), they did some other touchups that were not part of the original job. How about that! I'll be using Paint Masters of Texas for any future paint work and I recommend you give them a call. Thank you all for such a great experience!

I hired Charlie and his team to fix some drywall in my bedroom and repaint. They did an excellent job at a reasonable price. I will definitely use them again. Highly recommended!!!

Perfect! Charlie and his team saved the day! We were doing a little kitchen remodel and had to fire the original contractor because the work was terrible. I found Charlie on Angie’s list and he came out the next day. He explained all the mistakes that the original contractor had made and told is that his crew would have to work very hard to ensure that the bad work was completely fixed and covered up. He delivered! His workers are first class and meticulous. They worked hard to cover up the previous workers mistakes and EVERYTHING came out awesome. Do yourself a favor and call them right now. Charlie personally inspected the work when completed and even sent us movie tickets at the end. These guys are a homeowners dream. Will absolutely use them again.

It was a really good job. He also guarantees his work for 3 years. He's also come out to do minor touch ups for me.

Great! It was a difficult job to complete, as the rains started the day after the project started and didn’t let up for weeks. The crew worked on it, as weather allowed, and finally got the job done. Very pleased.

It was expected to be a 2 day job and would require scaffolding. Charlie’s team got it all done in 1 day using ladders, which saved me time and money. His team was very courteous, professional and did an amazing job with the repair. It looks as though there was never any damage.

I am incredibly thankful that I found Charlie and did my research on Angie's list! From my initial conversation with Charlie, until the project was complete, the level of interest, professionalism, and communication was outstanding. Charlie immediately understood my situation with addressing a collapsed ceiling in my elderly parent’s home, heard the anxiety in my voice as I was trying to address the concern long distance, and took the time to talk through all the details with me over the phone. He patiently answered all of my questions, discussed the type of materials that would be used and the process to complete the repairs, and kept me informed throughout the entire process with updates via email/text, phone calls, and pictures. Shortly after our initial conversation, Charlie met with my parents, provided us with a quote, outlined a variety of options to consider, and understood the importance of getting a resolution quickly. He and his team were incredibly polite and respectful to my elderly parents (which I am finding is rare when getting services done for the elderly), made sure my parents were kept informed of all activities occurring in their house, put up plastic barriers to enable my parents to remain in the home while all the dust and debris was contained in one location, and always cleaned up after they completed work. They started and completely the work in an extremely timely manner. All work was done professionally, Charlie’s price was fair, his team did an excellent job repairing and painting the area’s, and Charlie’s communication to me and my parents was outstanding! I cannot recommend him enough, and he made addressing a project long distance feel very seamless.

Charlie and his team were AMAZING! We just bought our first home and had a horrible experience with our first painter. I saw the reviews for this company and gave Charlie a call. He was so helpful and reassuring that they could fix what the other painter did. They came out quickly and got the job done in less than a week! Our home now looks beautiful and we feel so relieved to have our home looking great! I will now be using them for all our future paint projects:)

Charlie was able to work around our needs and they were able to repair the drywall damage almost to perfection. The repair crew was knowledgeable and accommodating to our family needs. They completed the job in the time specified and cleaned up everything as well once the job was completed. Overall a great experience.

Had lots of rain delays, but painting was finally finished on 19 Sep 2018. The workers were very professional and did everything just as listed in the proposal. Excellent work. Our house looks beautiful and we have a three year warranty on the job.

The paint crew came in on time, prepped the walls, covered the floors and painted the walls with a primary coat, then painted the walls with two coats of paint. They cleaned up after the job and were professional throughout the process. I would recommend them to anyone.

Charlie and previously painted the exterior of my home and done a great job and now we trusted him to repaint almost every square inch of the interior of our home including ceilings closets cabinetry etc. We could not be more pleased with the quality of work, the attitude of his employees, Charlie’ responsiveness and the final product. This is a painter that you can trust, their pricing is reasonable, and their work is great. it is marvelous that they can paint such a large project without one spill or major issue . and at the same time to be so patient and understanding when we wanted small things done to make the job perfect. I recommend these guys and will use them again at any point in the future that we need a painter. Some people play their part really well and the painter is one of them.

Charlie was prompt and worked well with my realtor. Even though I had to arrange and manage the repairs from long distance, Charlie kept me in the loop, informed me of repairs needed, and completed the job promptly. Very happy with the process, work, and results.

Very considerate, Professional Paint Crew, Pete Rodriguez and Sons. Always thought about the Customer first. Worked diligently, quietly everyday. Showed up on time. Were off my property by 3:30 p.m. most days. Cleaned up after themselves. Neighbors only knew because they saw them cleaning paint brushes at the end of the day. Minimal disruption to my life. Some drywall, wood trim repair. Tougher job because I had $20K in new floors to protect. Had debate with Charlie, Co. Owner, re: type of paint, but he agreed to use my preference BEHR with primer. Best paint job I have ever had! BRAVO 360 Painting!

it seemed like everything was fine until I started noticing cracked glass on pictures and broken items that the workers tried to hide.

Charlie was amazing. This was a small job...but they treated me like a big client. His communication was top notch and they squeezed me into their tight schedule and the price was very reasonable. Very professional I highly recommend them.

I thought it was going well until after the job was completed but then started to notice things that were broken or cracked when I called Charlie he was extremely apologetic but the damage to some of the stuff couldn't be fixed.

The entire experience was wonderful- Charlie was easy to reach and obviously takes great pride in his company and the work that they do. He and all his workers were professional, personable and honest- hard working individuals that are great at what they do! Highly recommend 360!!

Working with 360 painting was a great experience. Charlie, the owner, was punctual, easy to work with, and his crew was very professional. His crew fixed a few minor items that were not in the contract and he did not try to nickel and dime me for these small fixes. He just did it because it was the right thing to do. I am a very picky person and I have to say Charlie and his crew did an excellent job. For the quality of the work and the painted used I believe the price was very reasonable. I had quotes from other companies that were a little cheaper but they were going to use cheaper paint and not apply two coats of paint like he did. I would hire him again.

Awesome job. The 2 to 3 man crew did a beautiful job. The painting (2 coats on everything) was completed in one week (powerwashing was done the week prior). The crew was extremely prompt, professional, thorough, and considerate. Very minimal input required on my part other than choosing paint colors. The price was very competitive among the three bids I received. I cannot imagine a more satisfying experience with a paint contractor. I would definitely hire them again.

Charlie took the time to thoroughly understand our needs and our expected outcome and he provided good suggestions for an improved finished product. The written estimate detailed the planned work and associated cost; he explained everything to the crew doing the work and checked progress as things went along; there were no surprises or miscommunication at any time. Charlie and the work crew -- Hector, Joel, Joel Mismo, and Paco -- were highly skilled, professional, courteous, mindful of property/plants/pets, and a pleasure to work with. Good folks. The finished product was even better than I envisioned. DEFINITELY would use them again.