PARLOR CITY DRYWALL & PAINTING, Inc.

"When estimating this project it was evident that there were drywall issues that needed to be remedied, I spoke to the customer after completing the walk thru and stated that since some of the drywall issues where visable only at certain times of the day(which is the nature of drywall) could they place post a note stickers adjacent to the areas they saw. It was my opinion that that would help us identify areas they could see during the evenings and early mornings which we would not be able to see during the hours we were there. When we commenced the project we sent our drywall finisher to the project with the strict instructions that he was to repair the obvious issues and whatever else the customers highlighted. I believe that this customers objection was that our drywaller was not hitting all of areas of concern, but if we could not see the issues and the customer did not point out the issues then how were we supposed to identify the problems. I do know that our drywaller was a little frustrated by the fact that everyday there were additonal areas that were in need of patching instead of the system that was set up at the initial walkthru but we thought we had worked through these problems When we recieved the payment in full there was a note attached to the invioce stating that he was not happy with our drywallers, but after speaking with my production manager he was under the impression that all of the customers concerns were addressed. I thought this sounded reasonable considering that the customer had just sent us a payment in full. When I recieved his payment, which was on Saturday the 2nd of June I called him only to get a voice mail recording, I left a message to call us back at his convenience so that I could address his concerns. The customer never called us back. It seems strange to me that if this customer felt that our drywallers were so herrendous why were they invited to have a few beers at quitting time by the customer. We strictly forbid the consumption of alcohol at a job site by employees no matter the circumstance and this offer was never accepted by our employees We have been in business 29 years and complete an average of 70-85 new homes a year and complete well over 200 additional repaint projects a year. We have a full time production manager that supervises all of our projects who reacted to this customers concerns. We have always strived to satisfy our customers and will continue to do so."