Perfect Cleaning

We’ve used them several times, and have been happy every time. A couple cleanings ago we noticed something funny on the camera we set up for our dog while we are away: the amount of care they gave to him as well. They were nice, gentle, and loving to our stubborn family member, even when he was in the way of them getting the job done. They only come to Williamsburg once a month, but we make sure they come by every time they are down here.

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They are honest and punctual and do a good overall cleaning. <br />

They were always so polite, left little personal touches, thorough and careful. They did more work in two hours than I could do in a day. <br />

Two young women appeared - an hour early, but no complaints there! - and worked diligently and methodically for hours on all three floors of my townhome.  When they finished they had me inspect their work before they were paid.  The townhome, occupied for five years, looked as though no one had ever lived there or had ever used any of the applicances.  It was that clean.  The new homeowner, upon inspection the next day in preparation for closing on the property, was delighted. <br />

I had tried other companies.I am very happy with this one, very professional. I may continue using them on a regular basis. <br />

They took a $400 Rumba vacuum. when I called to report it I was told I would receive a call back from the manager but never did. <br />

SINCE APRIL 2010, Perfect Cleaning has serviced my single family home on a bi-weekly basis (every other Thursday) but today, I feel compelled to write a candid report about my recent experience with this company. <br /> <br />A few points at the outset: <br /> <br />1. Perfect Cleaning crew never arrived at my home in a company vehicle, nor were they uniformed as advertised on their website <br /> <br />2. Perfect Cleaning DOES NOT employ is own crews! They subcontract to others. This is what I was told by the owner, Daniel, whom I've never met in person but spoke to him on the phone and on numerous occasion. Initially, the crews assigned to my house consisted of 4 people, but gradually they dwindled down to just 2 cleaning ladies and lesser cleaning time. <br /> <br />Initially, I contacted Perfect Cleaning in April of 2010 for a one-time cleaning, but I was impressed with their service and agreed to contract with them for a bi-weekly housecleaning at the cost of $89.00 per service call. I also handed their crew leader, Andresia, a key to my home so they could come in and do their work if I happened not to be at home. I paid the first three services with checks, but then arranged with Daniel (owner) to debit my household credit card on the Tuesday following each service. This arrangement was kept in great parts, but many times they debited my household account on the day of service which resulted in problems, When I complained to the owner, Daniel, he was very courteous and apologetic and promised to rectify the issue and insisted on my accepting 3 service calls at no cost. Also, Daniel was very accommodating if I asked him to skip one debit and bill together after the next service call. <br /> <br />The service was generally satisfactory, although I saw many different faces coming and going in the crews servicing my house. The relationship was cordial and amicable, to the point that I did not nitpick for minor works they neglected, or when one of their crew members accidentally damaged one of my external hard drives with ultra sensitive and invaluable intellectual properties on it, I chose not to file against Perfect Cleaning for hundreds of thousands of dollars in damages but went out of my way to find a forensic service to salvage the majority of my data and limit Perfect Cleaning's exposure to a mere $500. Again, Daniel was very apologetic and insisted that I accept 5 service calls free of charge but I refused and told him there was no reason for him giving me anything for free. <br /> <br />In November of 2013 while I was dining at a restaurant with some friends, I received a call from Alma (office manager?) at Perfect Cleaning telling me that they had not been able to debit my card for the past two payments and wanted to know if there was a problem with the card. I said not to my knowledge and promised to check and call her back IF I detected any problem. She told me they'll book two payments next and I told him that was fine. I did not receive any further calls or correspondence from Perfect Cleaning after that call and they booked several payments between November and December 2013; nor did I see any problem with the card beyond the possibility that they might have tried to debit again prematurely. <br /> <br />They were supposed to show up at my home on Thursday, January 2, 2014 for the scheduled service but they did not. Nor did they on the following Thursday, January 9th. I tried to contact Daniel but after the 2nd ring my call went into his voicemail, so I left him a message inquiring if and when the crew would show up. I never received a call back, so I tried two more times with the same result of my call going into his voicemail after the 2nd ring; a clear indication that he had blocked my number! I tried calling their office, both on 804 number and the toll free, but the calls disconnected. After repeated tries, I finally spoke with another woman, who told me the I was scheduled but my services have been placed on hold because they have not received any payment from me "for a long long time and hd left many phone messages for me which I never returned!" <br /> <br />I was baffled and told her that I have NOT received any messages from them and that I ALWAYS return all my messages. I also checked my household account online and e-mailed them a list of the payments they had debited throughout the year thru December 2013. She promised to ask Daniel to call me back (which he never did) and also said that Alma would call me back for the accounting purposes. Alma called me back to tell me that in all 4 payments at different times between September and November had not been received for the total amount of $356.00 She also claimed to have left not "many many" but one more voicemail for me, which I could not locate when Ii checked the record of all the incoming messages. <br /> <br />I have always paid my bills to Perfect Cleaning for the past 4 years; but for the supposedly missing 4 payments, I received neither a phone call, nor an e-mail or letter of a bill and not even hand note or a mention by their crews! I am most disappointed and dismayed by this sudden change of direction and the abject lack of professionalism. The mistreatment I received was puzzling and odd, and their lack of communication and ignorance were more than I would tolerate from any company. I have asked my bank for a list of all payments paid to this company since 2010 and if there are indeed missing payments, I will pay them. Meanwhile I have asked them to return my home key to me as i will seek another home service and will not re-use Perfect Cleaning ever again. <br /> <br /> <br /> <br />

Very good job.  They have been cleaning my place for almost two years.  I have had the same lead person most of that time (they send two people to clean each time) and they are on time 90% of the time.  Occasionally they are early/late +/- one hour, which is no big deal to me.  I have allowed them access to my place while I am not there and I have had absolutely no problems.  They will clean whatever I ask them to. <br />

They go beyond the basics and clean everything (toilets, tubs, sinks, carpet, dusting all surfaces, etc. etc.). They even happily will clean the deck furniture if we ask them. <br /> We have a bi-weekly schedule with them and they are always prompt and curious and friendly. On rare occasions they have had to change the regular schedule but they have always  given notice and worked with us to find an alternative date. When we have to cancel due to vacations, there is never any push back or concern; just a question on when they can come next. <br /> Highly recommend <br />

The tech arrived early and got right to work. Our carpet looks brand new! The dryer vent was cleaned out quickly as well. Highly recommend. Prices were half what the other companies charge. Look for coupons as well. <br />

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <br />

We live in a large apartment and hired Perfect Cleaning to do a one time cleaning for us.  The two ladies that came to do the work were on time, pleasant, and they did an excellent job.  Kitchen and bathroom cabinets were wiped down, blinds were dusted, and they even cleaned in between our washer and dryer because I had offhandedly mentioned that I had no cleaning tools that would reach the area.  All the usual household cleaning was done to our satisfaction as well.  They made our apartment look and smell wonderful.  I had asked for someone to give me a call 30 minutes or so before the team got to our apartment and the owner (can't remember his name) was very helpful and personally called me to let me know that the cleaning team was on their way.

They were prompt. They were responsive to my complaints about their second cleaning job.

Crew did a nice job on a house that needed a good cleaning. They worked very hard and we were treated with a clean home.  I really feel confident that this company will work out well for us.

Overall, the service was probably pretty average for most cleaning services.  It wasn't the best cleaning in the world, I know they weren't at my house all that long, but for the money it was nice to have the house dusted, vacuumed and the bathrooms cleaned every other week.  I finally had to make the decision to discontinue my service after the team set off my alarm today (for the second time).  I have no idea why - I provided a code that they picked.  I guess it's a new crew that wasn't given appropriate information.  The first time it happened, I was at my desk so no worries.  Today, I wasn't available so the police went out to the house and I had to validate it was o.k. for them to be there.  There were also lots of other little incidents that over time added up:  one time I came home and there were lights on and the water was running in my kitchen sink.  The sink didn't look completely cleaned.  My husband would leave his glasses on the coffee table next to the case.  They  would put his glasses back in the case, but picked them up by the lenses, so when he put them on he would see a big thumbprint.  The house often looked half ransacked with pictures askew, etc.  A couple of cleanings ago, I came home to find that my toilet had been used but not flushed.  These kinds of things strike me as thoughtless, careless, and less than professional.  In addition, they NEVER managed to set the alarm when they left the house which we repeatedly requested.  So over the approximately 15 months, it just got to the point where the little things added up and I wasn't satisfied.  When I would call the office to complain, they were always very apologetic and things might improve for a cleaning or two, but overall this has become more of a pain than a help.

We were looking for a cleaning service to come every 4-6wks, called and got an estimate for an initial cleaning and monthly service. Asked if they'd be willing to work with us on the scheduling to try for every 6 weeks instead of monthly, and was told that can't do that. Although I felt the initial cleaning was pretty expensive, I felt like because we had just moved in it would be worthwhile. One thing I was disappointed in, was that (unlike our old cleaning service in maryland) we never met the owner and only the workers. They had no idea how much was quoted and were done in less than 3 hours. They failed to do a number of things my wife has specifically asked for like cleaning ALL the baseboards, moving items to vaccuum underneath them, and cleaning all the windows. We assumed for the amount of money we were spending those things should have been included.

It was very good, the first two girls were great and the second weren't. I have dogs and they were all kind of scared of dogs and that is really why I don't have them anymore. I hated having to leave with my animals overtime they came to clean my house. the girls themselves were really good and I couldn't complain on them at all.

It was not perfect. Once I actually got it cleaned it was fine. I feel like sometimes there is a tendency to treat Groupon and Living Social customers a certain way. They said they would be here by 11:00. I work so when they didn't show up I left. Then I get a call at 11:50 and they are at my home. So we reschedule for the next day and I reminded them of the Groupon or Living Social deal so they would need to cover two people. Then I get a call saying the lady is going to be two hours late as she is running behind. Finally they are to arrive at 5:00 the next day and then I get a call at 4:45 so have to rush home because they are there. It was a big hassle and my partner who is also having his home cleaned, is having similar problems with them.

They are excellent. We have 2 dogs & 5 cats - they manage to get up every piece of animal hair! They're always responsive if I have a question or request a service & are extremely polite. We've never had a problem with them!

I requested a quote for cleaning services through the Perfect Cleaning website request form.  I received a response promptly - within 24 hours.  The price quoted was very reasonable, especially in light of the good reviews others left on Angies List.  Upon contacting the company by phone to verify the price quoted, they confirmed that the quote would be honored based on what I told them.  They sent a team of 2 cleaners out within a week to do the initial cleaning.  These gals worked hard!  They were at my house for a good 4 hours, working diligently the entire time.  When they left, the house was sparkling.  I scheduled them to begin twice a month cleanings, and each time they come the house just keeps on getting more clean.  They do all the basics extremely well, plus add the little extras.  For example, they have vacuumed my sofas, made the kids' beds, and thoroughly cleaned the baseboards and chair rails.  I'm impressed.  The price is extremely reasonable, which was my incentive for hiring a cleaning service in the first place.  I'm a satisfied customer.

They did a great job. They work quickly but do a great job.  They don't skip any steps.