About us
Personal Castles has been in business for about 16 years. The cleaning supplies we use are biodegradable and we use hepa filters which helps with allergies and asthma. We offer professional cleaning services and take a lot of pride in every project we do. Our attention to detail, personalized and quality service, has enabled us to keep our clients happy and to maintain long term relationships with them. Our excellent cleaning team have been with us for many years, so you will always see the same faces in your home when our services are needed. References are available upon request.
Business highlights
Se habla espanol
30 years of experience
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3128 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 16% | ||
| 10% | ||
| 4% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 128 reviews
Ann F.
Sep 2026
Maid Service
Sophia is wonderful. She is very attentive to the needs of her clients. If there is ever an issue, she is very responsive and makes sure it is resolved to customers satisfaction. I have been with her for years and have been very happy with all of the services she and her employees have provided.
Homeowner
Sep 2026
We’ve had an excellent experience with Personal Castles. Their janitorial team is professional, dependable. Communication is easy, and any special requests are handled promptly. I highly recommend their janitorial services to businesses looking for a reliable commercial cleaning company.
Diane S.
Nov 2023
We had our second cleaning by Personal Castles and it was as excellent as the first one. In fact, I've scheduled them to come back again in a couple weeks. We’ve found a keeper!
Response from Personal Castles
"thanks [Member Name Removed] it’s been a pleasure to work with you and looking forward to keep up the good work for the coming years!!"
Knad D.
Oct 2023
Sophia and her team are professional, on time and have done an excellent job every time. They have been accommodating of my time preferences and how we want the clean done.
Response from Personal Castles
"I am glad you are happy with the service , we will continue to keep the quality of cleaning . very happy to have you as a client !"
Diane S.
Oct 2023
We had another house cleaning service for years, but with their rate increases we were motivated to look elsewhere. I feel very fortunate to have stumbled across Personal Castles during my research. Maria from Personal Castles came to clean our home for the first time a couple days ago. She was extremely meticulous and thorough, even my husband was impressed! The pricing is reasonable and the job was extremely well done. We are very happy with their service and will be sticking with this one!
Response from Personal Castles
"thanks la [Member Name Removed] is has been a pleasure working with you so happy you like the cleaning and out goal is goal is to keep it up the quality for the more years to come . sophia"
Carole M.
Oct 2023
Members of Sophia Carmona’s (Personal Castles) staff have been cleaning our house since 2017. They are always responsive to incremental cleaning needs I may have and do, overall, an excellent job. I’m always glad to come home after they have been here.
Response from Personal Castles
"Thanks so much [Member Name Removed] it has been a pleasure working for you all this years ! we will continue to keep up the good work . sophia"
Kelli C.
Oct 2023
Personal castles has been cleaning my house for over 10 years. They take great pride in their work and their attention to detail is amazing. I have always been happy with my services and I Highly recommend them!
Response from Personal Castles
"thanks so much happy to work with you !"
Lori C.
Sep 2023
Great! Housecleaning team was on time and very efficient. They are quick but thorough and pay attention to detail. You can ask them to do extra cleaning and they are open to that as long as they have the time. I have had many different house cleaners and agencies and Personal Castles is at the top of my list!
Response from Personal Castles
"so glad you are happy with the service ! looking forward to keep working with you !"
Dallas D.
Sep 2023
Rosa did an excellent job cleaning the house. A second person was supposed to come and help but was unable because of sickness. We will certainly use the company again.
Response from Personal Castles
"I am so glad you liked the cleaning yes one of the worker were sick but we mange to do a very good cleaning looking forward to keep working for the long term !"
Rene S.
Mar 2023
Google Review
Service castles always does an amazing job! I always use service castles when I am listing and preparing properties for sale. I highly recommend giving them a try.
Response from Personal Castles
"thanks Rene is a pleasure working with you ! I am glad you like the service."
Sarah P.
Mar 2022
Maid Service
Personal Castles is very reliable and responsive. They always show up when they say they will and want to be sure I am satisfied with their work. I appreciate their attention to detail
Sue Y.
Jan 2022
Maid Service
The service is very professional and thorough. A married couple show up right on time and turn our 4BR 2.5B house (about 2500 sqf) spic and span in a little over two hours. They are priced very reasonably, in my opinion. It is worth every penny. I would highly recommend them.
Paige C.
Mar 2021
Maid Service
Very responsive and do a thorough job.
Susan J.
Oct 2020
Maid Service
Questionable accounting!
Julia H.
Sep 2020
Maid Service
Extremely punctual, reliable, and trustworthy - we have been with this service for nearly 20 years and have in that time had 3 different crews (all great). They are very accommodating and flexible as our schedule sometimes requires periods of no cleaning, or cancellation of cleaning at short notice.
Audey S.
Aug 2020
She did a pretty good job. She didn't have to do deep cleaning. She did a reasonable job.
Thornton F.
Aug 2020
Maid Service
good dependable workers
Josephine D.
Nov 2019
Maid Service
I only had two bi-weekly services so far. The first one was okay. So I talked to Sophia. She was very courteous and accommodating. She sent a different team the second time and I was very pleased with their work. Sophia said they will be my regular crew. Usually, as times go on, the services get less and less satisfactory. So I am waiting to see if they will maintain their thorough work in the long term. If that's the case, then I will change my overall rating to 5 stars.
Jennifer A.
Oct 2019
Maid Service
Barbara M.
Apr 2019
Maid Service
I hesitate to tell how great the couple that do my monthly cleaning are. It may cause them to be so busy that I will have difficulty getting their services. As the commercial goes they clean area's that other services ever think of or we ever expected. They are a pleasure to work with. It's a great day when I found their services.
Jerri M.
Feb 2019
Maid Service
I really appreciate the effort to agree on services and find a time for recurring service that worked with my schedule. Service has been consistent. I am very happy with the service and the level of professionalism, and responsiveness.
Karin V.
Sep 2018
Maid Service
Very pleased with the service. It's so nice to come home to a clean house.
Anne B.
Sep 2018
Maid Service
She was amazing! They called right away, set up an appointment and did a wonderful job.
AVA M.
Aug 2018
Maid Service
Cleaners that come with this agency are good and hard working. However, the owner Sophia is not very professional and she doesn't handle the communication very well. I hired this group 3 times in 2 weeks for couple of projects with rental houses and they didn't know the concept of deep movein/moveout cleaning. They missed many obvious areas and when I tried to explain, the owner Sophia started getting very rude and she kept talking about a list that she never shared with me prior to them accepting my project. The owner doesn't know how to control herself and she started being very rude over the phone.
Response from Personal Castles
"You wanted things that we did not include in our list, did not want to pay for extra time you refuse. I do not think has anything to do with communication it has to do with you not willing to pay for more time, more work."
Patricia B.
Nov 2017
Maid Service
Very reliable and trustworthy at a great price!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Personal Castles is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Personal Castles accepts the following forms of payment: CreditCard
Yes, Personal Castles offers free project estimates.
No, Personal Castles does not offer eco-friendly accreditations.
No, Personal Castles does not offer emergency services.
No, Personal Castles does not offer warranties.