Peterson Glass Inc

It came out perfect.  Thank you.

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I was given a quote and approx time the windows would be in. I received a call letting me know the windows were in and a date was set for installation. <br /> They were there on time and everything was installed. They removed the windows and replaced them, did the caulking necessary and replaced the outside trim. This was done in a timely manner. It was all done in a couple of days. 7 windows and the patio door <br /> They were polite and respectful and left the property as clean as it was when they arrived. They disposed of the old windows for me so I didn't have to worry about it. <br /> I would highly recommend them to anyone. <br />

This is a tale of: Screw me once, shame on you. Screw me twice, I'll never come back! <br /> In September of 2011, we had Peterson Glass build a screen door for our kitchen French doors. We even took the old door to their establishment to use as a template for constructing the new door. It took several weeks for them to complete the work, and when we tried to install the door, it did not fit. The door was too short <em>and </em>too wide. We were surprised and dismayed as we had been told by others that the company does excellent work. We took the door back, and the owner (I assume), Rick Rowles, accused us of bringing them the wrong door initially! But, he was willing to honor his work, so we supplied correct measurements to modify the door to fit and after another several weeks and numerous phone calls, we finally were able to pick up the door, and this time, it installed without a problem. <br /> A year and a half, in early June of 2013, the screen door began to stick in the track. Upon removing the door, we found that the bottom tensioning springs would not support the door correctly, and the plastic rollers were worn badly. We carried the door back to Peterson Glass to be repaired. A week later, we called them only to find that they had done nothing to repair the door. We were assured that the door would be repaired as soon as possible. Another week passed and our phone calls were met with various excuses, such as "We haven't had time to fix it." Finally, Michelle told us the door would be ready on Friday, June 21. <br /> On that Friday, we inquired about the door only to find that -- again -- it had not been repaired. My significant other became so enraged that she wrote a scathing post of our poor customer service experience on the company's Facebook page. Believe me, that got their attention and action! Unfortunately, the action was not-at-all customer friendly. Monday morning, the 24th, we received a very rude phone call from Michelle. She said that they (Peterson Glass) would not repair the door and that we could come pick it up. <br /> That afternoon, I went to the establishment and picked up the door. I inquired as to why the door was not repaired, and I was told it was because of the Facebook post. This disingenuous excuse smacked of small-minded retaliation. After all, they had the door for two full weeks! I cited to Rick -- a very distasteful man -- the old saw about customer service: A satisfied customer will tell 2-3 people about his experience, but a dissatisfied consumer will tell 8-10 people. He growled uncaringly, "Tell a hundred!" I was a very dissatisfied customer, so, as I walked out his door -- my door in hand -- I told the first of his suggested hundred people -- a woman entering the store -- that these were not nice people, and she would do better to take her business elsewhere. To which she replied: "Oh dear!" <br /> As an aside, the owner of the Peterson Glass Facebook page deleted all posts -- good and bad -- from their timeline so others would not see the post of the terribly poor customer service we received. <br />