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Pinnacle Remodeling
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Pinnacle Remodeling specializes in basement finishing and remodeling projects. Basements are all we do. All day, every day. In addition to working with a specialty remodeler, we offer the following services to provide stress-free remodels to our clients: • Design services for your basement’s floor-plan, wet bar, built-ins (TV Walls, Bookshelves, Workstations, etc.), home theatre rooms and more. • Online customer portal for proposals, targeted communication (filtered by phase of project), material selections, project budgeting, invoicing, change orders and more. • Dedicated, friendly installation crews that arrive on time, complete work in a timely manner and treat your home as if it were their own. We would be happy to discuss your basement finishing and remodeling project. Our expertise can produce the basement of your dreams.
Business highlights
15 years of experience
Services we offer
Basement Finishing and Roof Replacements. We also specialize in Garage Building, Home Additions and Siding Replacement., Specialists in Mid Grade to High End Bathroom Remodels
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.123 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 22% |
Showing 1-23 of 23 reviews
Todd C.
May 2020
Terrible, poor quality, won't return phone calls
Elisa R.
Feb 2020
We initially posted a review on Angie’s List August 2019, stating basement is still being worked on and all is going well. Since the review WE NEVER would have imagined a disaster was on the horizon. Completion was projected for Oct 19 and here we are in the month of Feb 20 and still going. ALL draws have been paid except the final (due at substantial completion/walk through) . We have reached out to Brad Rigney (Owner) numerous times directly but crickets, crickets (no response) now that he has received our money. It’s as if he has fallen off the face of the earth. We have maintained contact with Foreman (Chris) who is a one man show completing much of the detail work himself because he stated there is no help. Chris as of the first week of Feb 20, now states he has no updates and gets nothing from owner. **What is disheartening as an active duty military Soldier, is that Brad was responsive to phone calls and emails concerning the project AND continually promised that “his word” was good. But after draws and phases of the project he became increasingly non-responsive to phone calls and emails to the degree that the only responses came from Chris. There were a number of hiccups throughout the project ie., cabinetry (not ordered timely, wrong cabinets), scheduling of subcontractors/inspectors, insufficient fireplace ordered, tile not installed to standard (required re-install), flooring in main areas required adjustments (not installed to standard) causing extended periods throughout the project where no work was being done. Two weeks ago work has come to a complete halt after granite countertop was installed. We even had a subcontractor (painter) to come by our house asking if we paid Pinnacle -this is a disgrace. I was told that Brad is robbing Peter to pay Paul - this company is not worthy of a Salute from ME. Disgraceful to customers who try to work with them. These are the facts!!! It’s all true and cannot be disputed as he has tried to do with others. It’s time to move forward - one way or another. Your word is not credible anymore . Beware!!
KATI K.
Jan 2020
We also had a terrible experience with Brad Rigney not finishing the job or paying subcontractors. Our bathroom remodel went on many months past the contract deadline. The shower was installed incorrectly and much of the tile work was an eyesore. We waited months for Brad to complete the job and fix various problems with the work done by his installers. However, after getting every payment from us but one, he stopped answering our phone calls and emails. We were left with an incomplete, partially-functioning bathroom and a trash heap in our yard. The worst part for us was finding out that he didn't pay subcontractors for thousands of dollars of work. These are local electricians with whom we had a good relationship, and it was very distressing for us to deal with. At best, we feel that our remodel was handled incompetently, and at worst, we believe it was simply unethical to withhold subcontractor payments. It is unfortunate to see that other customers here and on BBB had similar experiences. Would absolutely not recommend Rigney or his company.
Response from Pinnacle Remodeling
"There are many things which have been intentionally left out of this frivolous review. We are currently involved in litigation with this Customer and therefore cannot discuss the events surrounding this project. There are definitely 2 sides to every story."
Tim H.
Jan 2020
Everything went good. The roof was installed in one day. They had the gutters replaced on the entire home to days later and the window replacement happened about two weeks after the gutters. Everything happened right when they said it would. I would use them again if I need anything else.
Response from Pinnacle Remodeling
"Thank you [Member Name Removed], it was our pleasure to work with you. Please call us if you need anything in the future. We’d be happy to help."
Daniel M.
Jan 2020
I had to stay on top of the project daily. It was to be a six week project and it took four months. We had to order some items but with that it should not of taken 4 months. Did not show up when they said they would and this happened all the time, or the installer showed up and the materials had not been delivered. The contract had installment payments to be made at certain parts of the project which was done. The last payment of $500 was held until the complete job was complete. I received a "Past Due" letter from the supplier because the contractor had not paid them. I made call after call to the contractor and he would never call me back or when he did he had excuse after excuse and would not call most of the time he would text. On 1/6/2020 I received two letters again from the supplier saying "I owed them money because the contractor had not paid them, so they were putting a lien on my house!! Again I called and called the contractor and left several messages and the only respect he could give me is send me another text telling me this was a normal process and would call the supplier and straighten things out, still not return call or text telling me things were taken care of. Things were promised that did not get done and the project is still not done. The worst customer service I have dealt with. If I was not able to be here and constantly stay on the contractor it would be worse than what it has been. What would others that were not able to be at their project overseeing it or know what to do. After all this I found out the company has lost their BBB Accreditation. I am writing this review in hopes that no one else would use this company because of the issues they may go through.
Response from Pinnacle Remodeling
"We had several problems with this customer. We left the material bill open because we were worried about this Customer not paying for the amount of work they had the installer do while on site (which was not part of the contract). In the event we weren’t paid the supplier would also file a lien. This is a pretty typical strategy that contractors use for customers that they are worried about paying in full. If we were to pay the supplier in full (when we were worried about getting paid ourselves) the supplier would not file a lien. If that happens there is less chance that we will get paid. After going over the amount of time installer spent making changes to the project that we’re not on the contract it has became very clear that we are going to have to bill additional for the work completed on this project. This is why we have not paid the supplier at this point. The customer has not received their final invoice yet. We should have it out by Monday. The customers remaining balance is more than $[Member Information Removed]. This customer received a custom composite deck installation that didn’t conform to the installation specs listed in their contract. Once all the time was evaluated we are talking about an extra 12 to 16 hours worth of labor to customize the project the way he wanted it. We have no choice but to charge for this as we should not be expected to lose money because someone chooses to complete a project in a way that is not listed on their contract. As for the supplier we have every right to take extra steps to protect ourselves and ensure that we get paid what we deserve. They expected materials that they did not pay for, additional work that was not paid for and took the stance “I’ll give you a bad review if I don’t get this”. The customer did not oversee the entire job. In fact the job went very smoothly up until the point that the customer wanted to get involved from day to day trying to create the deck that he wanted to build himself. However this deck was not specified in the contract nor was the additional time it took to customize everything he wanted on the deck. Every time the installer turned around he was right on his back wanted several things changed. Again none of this was specified on the contract. We tried to speak to the customer about this and he took an aggressive stance and blew up about this. One of the reasons the project took so long was simply that we had to plead with the installer just to go back out and finish the job because it was such a bad experience for that installer. Finally, we did not lose our BBB accreditation. We chose to dissolve our relationship with the Better Business Bureau. That particular organization is heavily slanted towards the consumer. People often try to take advantage of businesses. When this happens and we say no, they get very upset. As if we are supposed to do whatever anyone wants because they threaten to make a complaint against us. This is gotten so out of hand that we had to put a stop to it and making responses like this have became necessary. We were paying to be a member of an organization that would do nothing on our end to defend us as a company. That being said we decided to discontinue our membership with the Better Business Bureau. We apologize again for the need to write a response back to a customer like this. The majority of our projects end with smiling faces. On occasion they don’t. Even when they don’t necessarily end positively we can typically work things out with the customer so we’re things like this don’t happen. In this case it was not an option. We appreciate our customer base and thank you all for your business."
Edith B.
Jun 2019
Well pleased with painting kitchen & installing granite cabinet tops, sinks, plumbing. I was also pleased with installation of replacing bathroom tile, commode, light fixtures, light fixtures, plumbing, etc. Work was a little slow with completion but Brad and installers were very pleasant and knowledgeable and reliable. Two windows and two railings have not been installed yet and Brad told me two months ago they were ready for installation. Hope to finish this job soon which was scheduled in January 2019 and it is now June 26. Thanks guys.
Response from Pinnacle Remodeling
"We apologize for the delay on the windows and railing. As we discussed, our installer (vinyl siding, trim metal, windows, railing, etc) was diagnosed with skin cancer and had to have surgery to remove the cancerous areas. He had a large area of skin removed near his shoulder which prevented him from working until it had healed. We were holding his jobs for him so he would have paying work ready to go when he came back. When we find good installers we take care of them; the same way they take care of our customers. His return took a little longer than expected due to the healing process. I am sorry for the delay. We know you will receive a job well done (and excellent service) with this installer completing the project. That means everything to us. He is back to work now and catching up quickly. Please bear with us just a little longer. Thank you for your review. We greatly appreciate your business!"
Todd C.
Apr 2019
Hate to leave a bad review, but after not getting any returned phone calls, texts or emails I cannot say things worked out well. There are issues that need to be remediated with the installation. I had a lot of faith in Brad and wanted to be fan of his new company. Unfortunately I don't see how I can if I can't get a phone call returned and now have to hire someone to remediate the installation issues from Pinnacle. Basic things like nail pops, incomplete installation, damage to brickwork around chimneys.
Stuart S.
Nov 2018
Fantastic work. No complaints.
Response from Pinnacle Remodeling
"Thank you for your review! We appreciate your business!"
Kelly F.
Mar 2018
We used Pinnacle Remodeling to finish our basement this past winter. I can't say enough wonderful things about Brad and his crew. From our first meeting I knew and felt that he was the contractor for us. He was very honest, hardworking and dedicated to our project. Everything went very smooth from day 1. Pinnacle is the best around and I wouldn't hesitate to use them again the future. Brad went from our contractor to a friend who truly has his customers best interests in all projects he completes.
Michael N.
Oct 2017
Brad and his crew were professional, honest and efficient. The roof looks great and we have not had or recognized any problems since it was installed. While I don't know him well personally, Brad seems like a great guy and was a pleasure to do business with.
Response from Pinnacle Remodeling
"Thank you. We appreciate your business!"
Glenn S.
Sep 2017
Both dormers and surrounding roof and soffits look tight; they look professionally done; and they both look exactly alike . . . just like I wanted. Pinnacle used quality material and they left the site clean. I would definitely use them in the future.
Response from Pinnacle Remodeling
"Thank you so much for your review!"
Edith B.
Jul 2017
Great Quality and performance
Alan F.
Apr 2017
Brad and his team were very professional during the entire week they worked on my house. I would highly recommend Pinnacle Remodeling for any project you have for your home. A+ from me!
Response from Pinnacle Remodeling
"Thank you for your review. It was a pleasure to work with you. Please remember we offer $100 cash bonus for referrals that turn into signed contracts."
Kevin R.
Apr 2017
Pinnacle Remodeling replaced my roof with GAF dimensional shingles and my windows with Lansing series 40 vinyl windows. They did a great job and worked quickly. My wife and I are both very happy with their service.
Response from Pinnacle Remodeling
"Thank you for your review. It was a pleasure to work with you. Please remember we offer $100 cash bonus for referrals that turn into signed contracts."
Wesley C.
Apr 2017
Very smoothly. Brad inspected the roof after my insurance company looked at it. He noticed damage to the gutters that the adjuster missed. Brad emailed photos to the insurance company and requested the gutters be covered. Adjuster came back out and agreed that they did have damage. Brad took care of all of this. Only call I had to make was to tell insurance company it was ok to talk to him because I had hired him to do the work. Roof took 2 days to finish. It looks great. I got a 3D shingle. Gutters took one day and I added gutter guards as an add on. They put on leaf relief. Both crews cleaned up well and all work was finished within a 5 day period. This is the way contractors should act. Pinnacle was responsive, answered emails promptly and made this whole insurance claim easy as can be. We got 4 estimates. Pinnacle wasn't the lowest price but Brad knew his stuff and I felt comfortable with him. They didn't disappoint.
Response from Pinnacle Remodeling
"Thank you for your kind words. Please keep in mind we offer $100 cash bonus for referrals that turn into signed contracts."
Kelly K.
Apr 2017
Brad was quick to come diagnose the problem and was back just 2 days later to complete the repair. He was professional and followed up immediately after his work with pictures to confirm we were pleased with his work!
Response from Pinnacle Remodeling
"Thank you for your review. We appreciate your business. Please keep in mind that we give $100 cash if you refer someone that signs a contract for a roof replacement. $50 cash for repairs. This could be very lucrative in certain industries depending on what you do for a living. Thanks again."
Jim D.
Mar 2017
Brad came and got on the roof to assess the leak. He found that the old flashing wasn't installed correctly. He took photos to show me that it wasn't cut into the mortar joints. Over time this caused the flashing to leak as the old caulking cracked. They cut the mortar joints, put the new flashing inside of the cuts, sealed with new caulking. They also installed ice guard around the chimney with new shingles. It rained hard 2 days later and no leak. I'm very happy with them.
Response from Pinnacle Remodeling
"Thank you for your kind words. It was a pleasure meeting you and your family. Please keep in mind we give $100 cash for a referral that turns into a signed contract."
Karen B.
Mar 2017
Pinnacle remodeling installed my new roof. They laid tarps down to protect my landscaping. Brad met the roofing crew in the morning and they started about 8:30AM. They tore the old shingles off and replaced a little bad wood. They charge extra for this but the other estimates I got said they charged extra for wood too. The crew took a break at about 1PM and then went back to work. They finished the roof at 7:15PM. I chose the Owens Corning Oakridge Brownwood shingle. It got dark while they were cleaning up so they came back the next day to finish cleaning up. The next day Brad came out and got up on the roof to check out the work. The crew forgot to install an extra vent Brad had recommended so they came back the very next day to put it on. Brad apologized and gave me the added vent at no charge because they had to come back. He didn't have to do that but he wanted a happy customer and he got one! I was worried about nails but it's been a few weeks and I've only found 2 and they were both nearly hidden in my flower beds. I am extremely happy with Pinnacle Remodeling. I was worried about getting a new roof but I shouldn't have been. It was all very easy and painless. I recommend Brad at Pinnacle Remodeling for new roofs. The only B I gave them was price. I got 2 lower estimates but I felt more comfortable with Brad. It was worth the extra couple hundred dollars.
Response from Pinnacle Remodeling
"Thank you for your feedback. It is greatly appreciated. It was a pleasure to work with you. Please remember that we offer a cash referral bonus for any referral that turns into a signed contract."
Ruby G.
Mar 2017
Brad, the owner, was very professional and I liked the way that the company handled everything. They cleaned up their messes and left everything in great condition. The job took a little over two weeks and the end result is gorgeous! I have recommended them to others already and would use this company again!
Response from Pinnacle Remodeling
"Thank you for your feedback. It is greatly appreciated. It was a pleasure to work with you. Please remember that we offer $100 cash for any referral that turns into a signed contract."
Patricia H.
Mar 2017
Really like how they cleaned up after the service. Nice and very pleasant. Excellent installation for the Vynel Plank Flooring.
Response from Pinnacle Remodeling
"Thank you for your feedback. We appreciate your business. Please remember we offer $100 cash for referrals that turn into signed contracts."
Richard H.
Mar 2017
They were very accommodating with my work schedule and made sure that I was completely happy with the job they did. Everything looks great.
Response from Pinnacle Remodeling
"Thank you for your feedback. We appreciate your business. Please remember we offer $100 cash for referrals that turn into signed contracts."
Kim D.
Mar 2017
The work was done very timely in one day. They did a great job! You couldn't even tell they had been there afterwards. Everything was cleaned up well. They did a complete tear off and replace approx. 60' of bad wood. They were easy to work with. Very friendly and accommodating with their scheduling. I would highly recommend them to anyone!
Response from Pinnacle Remodeling
"Thank you for your feedback. We appreciate your business. Please remember we offer $100 cash for referrals that turn into signed contracts."
Bettie B.
Mar 2017
Great service. Brad is an amazing salesman and called to check in and make sure everything was going.
Response from Pinnacle Remodeling
"Thank you for your feedback. We appreciate your business. Please remember we offer $100 cash for referrals that turn into signed contracts."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pinnacle Remodeling is currently rated 4.1 overall out of 5.
Pinnacle Remodeling accepts the following forms of payment: CreditCard
Yes, Pinnacle Remodeling offers free project estimates.
No, Pinnacle Remodeling does not offer eco-friendly accreditations.
No, Pinnacle Remodeling does not offer emergency services.
No, Pinnacle Remodeling does not offer warranties.