Plano Air Conditioning and Heating

We were dropped for living too far.

It was easy to schedule and they got it done with no problems.

So, so. No obvious leak was found. We'll look again during cooling season.

Initial replacement the guy's helper called in sick so he and his wife argued in my attic while they tried to manage the replacement. Not very professional but the house cooled off, so whatever. First year required a recharge, they found and fixed a leak or said they did. Warrantied, so not ideal that they had to fix it, but whatever its fixed. Second year required another recharge. Another leak apparently. Talked to tech, described history. He couldn't be bothered to go even look at the (as identified by Texas AirZone within 30 seconds of entering the attic) leak. Was certain it would require an expensive leak detection process to even start considering warranty repair. Didn't bring any refrigerant to an obvious refrigerant leak. Said he would meet another tech and get refrigerant and I never saw him again. Called and emailed their office with no results. Called Texas AirZone instead and they were Johnny-on-the-spot. Identified the issue, got me recharged to last until the warranty service was performed. After repeated emails I got zero feedback from Plano AirConditioning and Heating. I gave up on them. I'm getting Texas AirZone to do the work and happily paying for quality service that will likely last forever. Texas AirZone guy also mentioned that the system could've been leak tested with Nitrogen before the initial recharge and all of this avoided. This is standard practice and was skipped entirely. Do not do business with Plano AirConditioning and Heating if you value your time, money, and comfort.

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We have a contract with them to come and check the a/c's and heaters during specific seasons. The whole service for the whole year is like $200. You get like 10% of anything that they, if they have to do any repairs or anything. Well when I started using them I would have given them an A, but last year I'd probably give them a D. I'm probably just gonna let this contract go out and find somebody else. I think what happened was it was owned by somebody and he retired and the kids took over and they're just not doing a good job, they're just not taking care of customers. The guy came and he did the inspection and he told me he said one of my air conditioners sounded like it was about to go out. So he called the office and he had them check and it was under warranty for, it had a ten year warranty or something like that but not for service. He said you got the warranty but not for service you need to check with the people who actually put it in. Okay so I checked with the people who put it in and they say no way I don't have a service warranty so I called them back and I said okay now you know I don't know which air conditioner it was but asked the the guy. Well he couldn't remember, he didn't write it down. So then another guy came out to change out the part and he couldn't figure out which one it was and he ended up changing some low product air conditioner we have for the garage and charging me $800 and I'm like no I'm not paying $800 for this and so then it just kind of went around in circles. And the guy who was there to fix it he didn't know because it was the other guy that said something was wrong with one of the air conditioners he couldn't figure out which one. Then that guy hemmed and hawed around because he didn't remember. He's got, you know, a jillian air conditioner things. Anyhow it just kind of went around in circles, they came they put the old stuff back in that little Podunk air conditioner and it was just kind of stupid so I called my brother in law and I was like what is the deal with this company.

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Brady is our guy. This company is awesome and completed the job just how they said they would. They were better priced and had financing to boot. The company truly knows what customer service is all about. We will never go with another company. Brady was with us every step of the way..always answering our phone calls and explaining everything. <br />

Scheduled a same day appointment for AC unit not cooling.  Shaun arrived early, quickly diagnosed the problem and made repairs.  Very pleased with responsiveness, courtesy and professionalism.  I've had nothing but good experiences with this company over the last 7 years. <br />

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The appointment was scheduled on the next business day.  The Tech arrived on time.  Performed the minor fixes but more importantly he explained the reason behind the problem in a way that I was able to understand.  I am happy that we chose Plano Air for our new units.

Air conditioner stopped working on a Tuesday evening. Contacted Plano Air Conditioning and Heating, from whom I purchased the unit in 2006, at 8:00 a.m. on Wednesday morning. They advised someone would be dispatched between 3-5:00 p.m. that day. They then called to let me know they could be out earlier. When I arrived home, Dean was already there waiting for me. He fixed the problem in about 30 minutes and then explained what had caused the problem and showed me the faulty switch. He was very professional and knowledgeable. He then told me my unit was still under warranty and there was no charge for the service. I appreciate that he had all that information in advance of the service call. Truly made me feel like the company values their customers. <br />

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James was nice and professional.  He also checked the system, which was fine. <br />

They installed a new system when mine was beyond help. That <br /> all seemed to go okay but what is it about the heating and air conditioning <br /> industry? Every time I try to help myself, educate myself, and make informed <br /> decisions, I run into this wall as though the whole thing is shrouded in <br /> mystery. <br /> When I had to buy a new system, no matter how many ways I tried to shop and <br /> compare, there was no helpful information anywhere. I even joined CONSUMER <br /> REPORTS for the purpose of research and to try to ascertain if I was getting a <br /> decent deal on my new system. I finally just had to take a leap of faith, as I <br /> got absolutely nowhere, despite the many hours I put into it (maybe I'm <br /> stupid), but that was my experience several years ago. <br /> The installation went ok. No complaints. The cost was about $10-11 thousand <br /> (choke). But I was not ever informed of a number of things. First, the salesman <br /> did not think to tell me that the filter for my unit costs $120-160, and that <br /> the filter will probably have to be replaced at least once/year, but so far it <br /> seems it has usually been twice/year! I've recently been told by another LENNOX <br /> company that it's important to make sure that my system can support use of a <br /> filter with a "MERV 16" rating, but I'm fairly sure that is what <br /> Plano Air has been installing each time. Now, it may be the right filter, but I <br /> did not know it was something that I, as a consumer who tried to get good <br /> information ahead of purchase, was supposed to be wary of and be watching for. <br /> As I said, the whole thing seems shrouded in mystery. <br /> My response to the high filter cost was to shop for my own. In the past, I <br /> didn't bother to do this but I did last year; and, once upon a time, Plano Air <br /> agreed to price match what I could find on-line. However, they will no longer <br /> do that. <br /> To make the filter question even more perplexing, I called Plano Air this year <br /> to get my maintenance service for the summer. The price has gone up <br /> significantly since last year. And, as already stated, they will no longer do a <br /> price match on the filter. So when I called again and asked about the $55 <br /> dollar "tune up" which they have on their website, I was told that <br /> all they do is "come out and look at my system" and that it was not a <br /> comparable service to the one for which I was quoted; for 2 visits/year for <br /> about $150. (I wondered if they down-play that so much to people who call and <br /> request that service.) <br /> But the last straw came when I asked how much the filter for my unit would cost <br /> if I have them provide it. I wanted to do some comparison shopping. I was <br /> flat-out told that she did not know the cost and that the techs have that <br /> information. So I asked her if she could have one of the techs call me with the <br /> information. Again, I was flat-out told that she could NOT. I ended the phone call <br /> by saying that I guessed I would have to find myself another heating and air <br /> conditioning company. She did not voice any protest. <br /> In my opinion, that is a highly suspect way of doing business. I called another <br /> company and was given all kinds of helpful information, including the cost of <br /> getting my filter from them. Additionally, their year of service is 3 <br /> calls/year for at least $20 less than what Plano Air quoted me; while Plano <br /> Air's planned service is for only 2 calls. <br /> I'm sure anyone can say that I am comparing apples to oranges, and the service <br /> provided by X is not the same as the service provided by Y, and that one <br /> company's information isn't right but the other company's is, and so none of <br /> what I'm saying is relevant. But that would be just my point... there is too <br /> much room for these companies to sell me a bill of goods. And when they won't <br /> even price a filter for me; for the very unit THEY installed on my property, <br /> well; I have to conclude that they are the ones who are not trustworthy. I do not <br /> plan to use them again. <br /> <br /> ***UPDATE*** <br /> I am writing this update on 7/14/14. I was contacted by Elisabeth (or Elizabeth) shortly after posting my initial review. She offered to attempt to make things right and she was polite on the phone. <br /> <br /> I again reiterated to her that my negative comments in the above review were not because of price increases, per se, nor about the fact that they felt they could not provide a price match on the kind of filter my system uses. Those things I understand completely and told her I was sure she could understand a consumer wanting to "shop around" for the best values. My concern was the lack of helpful information, and what seemed like a lack of normal concern for a long-standing customer. <br /> <br /> I understood her to have been telling me that the person with whom I spoke on the phone was a new employee. I took it all to mean that I should have been given the cost of obtaining filters from them. Elizabeth offered me a discount for the trouble but I had already hired another company for my maintenance this year. She offered to extend the discount to the time I might again be in need of their services. I did assure her that I would write an addendum for this review when I was next on the angieslist.com site; which is what I am doing now. <br /> <br /> On a related but slightly different topic, upon inspection of my high-end HVAC system which is less than 4 years old, the coolant was significantly low and the coils were found to have a leak or leaks. LENNOX at first told the tech that it was not under warranty, and in my recollection, it was supposed to have a ten year warranty (which is why I have been especially careful to get regular maintenance done). The tech said he pressed the issue and they agreed it was under warranty, but only for another year! Nevertheless, the part was covered but the labor was over $1,000. I was not happy to have to put so much money into a system that we paid so much for, that has been properly maintained, which is still quite new, and has a warranty. <br /> <br /> Additionally, now, I have a new problem and have to find my original sales paperwork in order to figure out who is right regarding the warranty period. The new A/C company seemed shocked that this "high-end" unit would have been sold with only a 5 year warranty when they sell theirs with ten. I suppose I'm sunk if I can't find that receipt...

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This company was very professional. We felt they gave a very fair quote and we were impressed with the work they performed for us.

They were very professional and we had a good result with them. They were the only people that called us back and it was a holiday when we had service. They came out and fixed our problem.

They did a very good job, showed up when they were supposed to.  Very knowledgeable and professional. Service was above and beyond expectations. <br />

We have used them for over 7 years. <br /> Purchased our systems from them. <br /> They are neat, cover their shoes when they come in and clean up when they are through. <br /> <br /> <br />

There was a scheduling conflict but they were very accomodating in rescheduling and showed up on time and completed the work in a timely manner. Very professional.

Very detailed and got the job right. <br />

Overall it went great, they were able to properly service my air conditioner even though it turned out later on that one of the heating ducts had been unsecured so the air conditioner was going into the attic rather my living room. They immediately responded to this and came out to fix it within the week. They were very apologetic and came out twice to make sure everything was working the way it should. I'd highly recommend them.