Plumbing Express and Utility Corp.

I've used this business previously with no problem. This time, I'm afraid it's been quite different. I called Plumbing Express LLC, because our hot water recirculating unit was not working properly. Stacy came out and stated we needed a new unit. I inquired what the cost would be, and she didn't know. She went to a local big box hardware store to pick up a new unit and called to say they had one. She asked if I wanted her to get one. I inquired about total price, with installation and she estimated $300. Once the product was installed, the amount then became $455. I spoke with Stephan Williams, the owner, and told him I was not willing to pay that kind of mark-up on the product. He said that as a small business owner, he needed to have that kind of mark-up. I told him that was not what I was quoted, and I would not pay it. He brought the price down to $375. THEN, the new product did not work, and some of our lights on the same breaker went out simultaneously with installation! We had an electrician out to verify nothing was wrong with the outlet or our electricity in general. Since then, I've called Plumbing Express LLC repeatedly and have left a plethora of messages with staff and on voice mail requesting a new unit be installed. I have handled myself cordially and patiently. It has been WEEKS, and NO RESPONSE from Stephan Williams to have a new unit installed. I am in the process of checking with the NM Licensing Board and intend to file a formal complaint if this situation is not rectified immediately, and I am taking other legal measures to handle this problem. I wish it had not come to this. Extremely frustrating experience, and I'm afraid I can no longer recommend this business at all.

I've had good success with Plumbing Express.

See above.

It went very well. Plumbers were very prompt and efficient.

The service was great, and Stephan is a great guy.

Replaced leaky shower faucet.

Fantastic! Will use them for other jobs, we have an older home so the pipe shifted. They dug up and found a solution to fix the problem. Incredibly inexpensive, very easy to get a hold of and scheduled this appointment within 24 hours of my phone call.

I paid for another plumbing visit on Angie's List. Absolutely no response. Have no idea why he never contacted me at all.

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unknown

Excellent. He was able to come over within the hour after I called, and worked efficiently and quickly to solve the problem.

Stephan was professional, quick to respond and very reasonable. I would definitely recommend and use again.

We really like these guys. They are prompt, efficient and knowledgeable. We have used them four times now and are very pleased.

I thought the problem was bigger than it was, but the plumber was responsive and prompt and knew exactly what to do. He had the ability and the parts to make the repair quickly.

They came on time and did an exceptional job. Very professional.

Evaluated the situation and it turned out to be the sump pump. He bolted it down and reset it. Very professional and informative throughout the process.

IT DIDN'T GO. NO CONTACT.

Excellent cheap and honest

I called Stephan on Monday for repair work on an outside water leak. It was leaking pretty bad so he said he would come out the next morning. He and a helper arrived around 8:00am, as he said he would. They started to work immediately, and talked with me as they were working. They found the leak quickly. It took them about 4 hours to replace some pipe(s), install an extra shutoff valve (or 2) and check the repairs to make sure there were no other issues. I am very pleased with the work and happy to have a "go to" plumber that is willing to explain what the process will be, answer all my questions, and do fast, professional work. Thanks Stephan.

Brilliantly. Stephan and his assistant Devonte were extremely personable, but all business. They were thorough and obviously very concerned about getting things right. Stephan was informative concerning the sewer system in my newly acquired rental property. I look forward to calling upon him again for other plumbing needs, though I'm not looking forward to having plumbing needs.

Plumbing Express LLC did an excellent job

unknown

Went very well. The plumber was fast and courteous and the job was reasonably priced. I observed all of the work and it appeared to be of good quality.

I think the work was done very professionally and the look of it came out great. Unfortunately though when I called the owner to have a new sink installed thats where this whole thing turned sour! One of his employees in which was doing most of the installation and work had happened to tell my wife that if we needed any kind of work done for cheaper to contact him and he will make it happen and he left his number for him. Now as a hard working individual any normal human being will automatically go with a cheaper price especially if its the same person doing the work (which came out great) I reached out to the owner and told him that I had been trying to get this sink installed and talked to his employee who advised me he would be at my house multiple times but never showed, at this point I got frustrated and decided to call the owner of Plumbing Express and let him know of the situation, of which he told me this person was no longer employed by Plumbing Express no longer, but then the owner went on to giving me a price for this new sink installation which was a good price so I told him lets get it done asap. We scheduled the appointment, and ended the call at that point. The same day that the owner was supposed to show up to do the work he never did? I tried calling him about three or four times after that and never got a call back, and I even sent him a couple text messages. Finally I ended up calling from my work phone and he answered. I spoke to him asking him what happened to our appointment and he got kinda snotty saying he didnt appreciate me going to his employee first and not him (which was again a cheaper deal) I advised him that I went with the cheaper deal primarily, I asked him since he didnt show up for our first deal if he could give me a cheaper deal and he said no....He told me he would be there the following day to do the work and I never got a call from him, my question is he told me I had a 1 year warranty on all workmanship for the dishwasher install, and garbage disposal install how would I be able to use this warranty if he doesnt even want to do new work for me?

unknown