Ponderosa Garage Doors & Repair

Perfectly fine.

Great. Came out and gave us a quote and we're able to do the job that same day. Both men were very polite and respectful of our home.

Prompt response by Ken and was able to have the work done two days after my initial phone call. Nic, the installer/technician arrived on time and did an excellent job, including clean up and explanation of how/where to lubricate the garage doors.

I Purchased a new opener on a whim when I came across it on a Black Friday sale at local box store. My current 20+ year old Stanley still worked fine but... After a few weeks with it sitting in garage I went on to Angie's list just to see if I could find out how much it was going to cost to have a pro install it. I knew my door spring was completely out of adjustment and dangerous, and my rollers were trash and the coiled cables were fraying above by spring. I submitted inquiry before bed and received a text immediately from Ken asking to be of help and offering to have a tech here at 8 am the next morning if I liked to size it up and give a quote for the work. I agreed and the next morning at 7:45 am by Teal from Ponderosa who was on way and on time. He was extremely likable and professional. listened to my wants, concerns and needs and gave me an estimate for it all on the spot. I thought it fair and he was actually able to do the job then! Literally just hours from asking for estimates I had the work completed! Another outfit called to see if I needed an estimate and when I told them Ponderosa Garage Doors was already here and doing they job they told me I was in good hands, that Ponderosa were top notch pros! Teal completed the job excellently, programmed all my remotes and keypad and explained everything I needed to know. He even took the time to program the built in opener in our Cadillac that I had been unable to figure out how to pair with old opener. I would not hesitate to recommend these guys nor do I think you should have any concerns about their work.

Ken called within minutes of my inquiry. He happened to be in my area and was at my home within 15 minutes. He took a look at my door and said that he could fix it "right now". Less than a hour later the door was working perfectly. Never had a simpler repair experience of any kind. I was charged a fair price. I would recommend Ken and Ponderosa in a minute.

I would highly recommend Ponderosa Garage Doors and Repair. Ken was fantastic he has great communication ,honest and when he gave me a bid he didn’t try to up sell me. I called to ask for a bid and he came out the same day. I was so impressed with Ponderosa and Ken I recommended him to my brother who has appointment next week with him. Would definitely use them again.

This is the second time I have hired Ponderosa and I can not recommend them strongly enough. Last Friday afternoon, one of the springs on my garage door broke. Ponderosa owner, Ken Fielding was at my home the next day at 7:45 am so that I could get to an appointment later that morning. He replaced the springs and made some adjustments and was done in about an hour. My aging door opening will need to replaced in the near future and Ponderosa will be getting my business again.

This had to be one of the best experiences with a home vendor I've ever had. They were punctual, professional and transparent - I felt like they were on my side the entire time!

Ponderosa staff were the best of several companies we called. The owner called me back promptly and sent a man in the morning. He spent a lot of time with us and proposed a new door opener, remote and keypad that met our budget The service was great. The door works perfectly.

Owner, Ken Fielding called me immediately and was able to have his technician at my house within about an hour. I thought i was going to have to replace my garage door opener, but instead of selling me something I didn't need (and really couldn't afford right now), Doug replaced the rollers, tightened hardware and adjusted the door opener. When it is time to replace the opener I will definitely be calling Ponderosa. Thanks Ken & Doug!

Great east to work with and willing. To work on the bid

Very well.

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It went as planned.... Really better than planned. They got us an appointment the following day to work with our work schedules. The installer was professional and very detail oriented. He took his time and did an excellent job. Adding Windows to the garage door made it look great!! Plus now our garage door isn't like everyone else's on the block!

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Very well as stated above

Excellent! I heard from Ken immediately and was able to set up an appointment the next week. Doug came, removed and replaced the opener, did a tune up of the rollers and all within 2 hours. Cleaned up everything and even gave me a discount for 65 years young

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Excellent. Ken was able to repair the two broken springs on our garage door without issue. He also repaired the loose cord. Ken identified a previous install issue with our garage door in which the previous home owner had installed a portion of the garage door incorrectly. Ken offered to repair the issue at a very fair price. All work was done at a high standard. I am very satisfied with the work and price.

It may have been a basic service call for him, but I appreciated the promptness and service. <br>

Called Ken just before closiing work hours and explained the problem. He told me that Spenser would call within the hour, which he did and came right out. He checked out the mechanism and tweaked the emergency pull. Also checked out all the working parts too. l couldn't have been more pleased with the quick response, service and courtesy shown during this time. Would definitely recommend them without hesitation More companies should operate like this. <br>

Very prompt, punctual and helpful. Really good information on fixing the problem of water entering the garage and full explanation of repairs and my options/outcomes and costs. They told me all the other things I may need to also do to keep water out of the garage- even though many of those things will not involve the garage door itself. I am fine with that- I want to know how things are really going to work out and what my next steps might be. The work they did do was very well done. Well priced. I would definitely use again. <br>

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