Pond Roofing Co Inc

Pond Roofing fixed my leaky roof and made the repair absolutely flawless. It is so good you can’t tell where the repair was done! It took several visits to identify the leak but they stuck with it and after the 3” of rain we received this past weekend, I can rest assured the leak is gone.

From start to finish, this was a white glove experience. Mike Fitzgerald and Marcus Dunbar were outstanding. We hate that we have to wait years for them to replace our roof once again!

They did a great job. Reasonable quote. Showed up on time. Communicated well. Completed what they promised. Cleaned up thoroughly.

Pond Roofing did an exceptional job, from the initial proposal from Cameron to the installation team led by Cris. The roof is beautiful, was scheduled very quickly and the work was completed very efficiently in one day. Cleanup was perfect - they cleaned up my property and my two neighboring townhouse properties as well. Very happy with the result and it was very easy working with them.

Well done project. Will recommend to friends

Had a repair completed by Pond Roofing. Dom handled the sales process well—he arrived on time and was professional throughout. Communication slowed afterward, and I did not hear from the company for over a week, but the repair was still scheduled and completed within about three weeks. On install day, the crew of five arrived on time with site manager Felipe, who was knowledgeable, and responsive to questions. I confirmed material matching beforehand, requested a walkthrough, and asked for before-and-after photos. I recommend customers be present during installation and ask detailed questions upfront to align expectations. Some workflow steps discussed did not appear to be followed, and no QA manager came onsite as originally presented. That said, the work was satisfactory. Pricing felt high but fair for the quality and personnel involved. I also appreciated the detailed sales materials and the post-installation follow-up team. Overall, I believe the company stands behind its work.

Great job. It was easy and well done! Thanks!

Excellent experience, 1st class all the way, Extremely Professional and fast installation, Great communication, Took care to protect our home as well as neighbors, Took and shared photos during each step of installation, Protected shrubbery, Would recommend as I was very impressed with their work.

Hired for a complete roof, a few windows, some siding and gutters. I wanted a turn-key no hassles product and that is what Pond Roofing delivered. They weren?t the cheapest quote, but it was comprehensive and ended up on target. The team kept me informed through scheduling, and measurements. On site, Cris, his assistant, and Mike (windows) kept me fully informed. A post-installation issue on window trim was solved immediately ? even though the bill was already fully paid. I am a happy customer. These folks are pros.

After our February snowcrete event, melting snow backed up from the ice around a dormer window, penetrated the roof, and dripped through the ceiling. Pond Roofing came out the next morning and provided an estimate. Within a couple days Pond came to replace the dormer flashing, replace damaged plywood and install new shingles. Although I was not home when they did the repair, it was done professionally and before more rain fell. Pond provided a series of photos to document the repair. Their whole process worked perfectly and when I need any more roof or gutter work, I will call upon Pond again.

Five-star service from Pond Roofing! They are professional, fast, and offer very competitive pricing. I was particularly impressed by their transparency; they diagnosed the issue accurately and didn't try to inflate the scope of the repair. It’s clear why they have such a great reputation in the community. I wouldn't hesitate to use them again!

Pond Roofing replaced the roof on our single family home and installed a new gutter over our front porch. We could not be happier with the result! Nate Hileman, the Pond estimator assigned to our project, worked with us over a period of several weeks to plan the project, identify and address the issues that might arise with our 100-year-old home, and answer my numerous questions. During the removal of our old roof, and the installation of the new one, Pond Field Supervisors Juan Lemus and Robert Kern were on call to supervise, troubleshoot, and ensure the crew had what they needed, when they needed it, to complete the work. And the crew who did the actual work - I cannot say enough good things about them! Seven guys who worked liked beavers for two 12-hour days to get the job done and done right. To a one, they were professional, considerate, tireless, and endlessly patient with my questions and comments. An excellent experience for us all around!

As we have come to expect, Pond did a great job, from our initial inquiry, to the timely estimate and ending with the professional installation and clean up. Pond has done many projects for us over the years. It’s nice to know Pond is the only contractor we will ever need for roofing and more.

The entire experience was an excellent one, as was the case on two earlier jobs that were performed by Pond Roofing. The assessment of damage and recommendation for moving forward were done quickly and professionally by Shanti Smith, with particular care to ensuring that I understood the root cause of the problem and how Pond intended to redress them. When I finally agreed to the proposal to replace the roof, the process of confirming the work was made easy for me and the job was completed in one day according to a schedule convenient to me. There were a number of workers, each doing his specific specialty, and great care was taken to ensure that no damage was done to the exterior of the house and that minimum disruption took place. I will attach a photo of the work as it was ongoing. I'm completely satisfied with this, my third experience with Pond Roofing.

Pond Roofing company has an efficient streamlined process. Rep Cameron introduced me to the whole process of roof replacement with a reasonable quote. Cameron gave the comfort of trusting him with the process he detailed. Nataly Caballero, the Repair Department's Production Coordinator was excellent pre-production tasks and kept in touch me about scheduling replacement date. the roofers were punctual, hardworking and excellent. The roof shingles were finished in one day, and after couple days, the gutters were installed. The crew took great care of cleaning the site grounds thoroughly. The Project Manager came and made sure to review the site without any debris. Last but not the least. a member of the Pond team came after two weeks of installation to scan for any nails that may be there. Thank you amazing Pond Team!

My project was challenging and Pond completed it in five star fashion. They were very friendly, knowledgeable and professional. Also, they are dedicated to excellent customer service. I would highly recommend.

Pond Roofing did an excellent job installing my roof. My neighbors have given me nice comments on it. They watched the installation too. The biggest plus for me was the job the estimator (Shanti) did inspecting my roof beforehand - he was the only one who actually got up there and took a real look around. It was very informative and helped me understand where I was with my roof. Further, Pond documents their process and what they will do for you.

Pond did an excellent job on my new roof. They have great customer service, showed up on time, and kept me informed at every step. I highly recommend them.

Pond Roofing was excellent to work with even to the end where there was an insurance change. Thanks! I highly recommend them for workmanship, timely work and customer service. Eleanor

I thought Pond Roofing did a great job. They were thorough and professional throughout the entire process.

Professional, on-time and delivered on all of their commitments.

Excellent service!

Had a positive experience with Pond Roofing company. Easy to schedule a quote and their quote was slightly below the average of the others. The follow up and scheduling was terrific. Workers arrived on time, repeatedly checked with me on expectations or questions. They completed the job on schedule to our satisfaction. Clean up after Would recommend and hire again.

We discovered our roof had loose shingles, and one was missing! In anticipation of installing a SOLAR system, we contacted w/Pond Roofing - and after their on-site evaluation and presentation; we contracted for a replacement - architectural, and same color - THEIR WORK WAS OUTSTANDING, AND we're delighted with the result. Clean-up, and a follow-up 'raking' for nails on the lawn was excellent. Full disclosure: We've hired Pond years ago, and their work is still as professional, and quality as ever. WELL DONE!!

Pond was excellent -- from the helpful initial contact and visit by the estimator (Shanti), to some emergency interim repairs we needed due to the torrential rains we had in late July, to the work of the installation crew. Shanti was esp. helpful in bringing some "swatches" of shingles to our house to help us make the right choice. We would highly recommend Pond to anyone needed any roof work.