Pool Pros Inc

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First, we had a good crew. Then, this year, it went pear shaped. They left a coffee mug and an empty bottle behind one day. The pool is rarely cleaned, just checked. One day they came into the pool area so we got out of the pool. 10 minutes later they were gone. However, on the slip they left detailing what they had done, they listed "brushing the pool etc, etc, which there was no way they could have done in 10 minutes. I now think that we may never had good service from them but since we are rarely here when they do the service, we do not know. But the trust is gone. <br />

Pool Pros came recommended by the pool builder, who uses them to perform pool startups and customer indoctrination.  They have a terrific guy who performs the startup and indoctrination, and primarily does repairs.  The crew that performed the weekly service, however, left a lot to be desired.  As a new pool, the finish required frequent brushing.  In addition to the weekly service, I paid to have them come out and brush the pool a few times. <br /> The first week of service, I missed the crew, despite being away from the house for about 30 minutes the entire day.  I figured they must have pulled into my house right after I left. <br /> The second week, I saw them pull in, went to introduce myself about 10 minutes later, and they were gone.  Another time, I saw one of the guys take 4 brush strokes, when he was supposed to brush the entire pool.  <br /> One time I caught them about to leave after being there a few minutes, and asked if they vacuumed the pool.  They obviously hadn't been there long enough do it.  The tech replied "do you think it needs it?"  I pointed out that there were a lot of worms on the bottom.  He vacuumed the pool, but should I really have to ask? <br /> This was a new pool, and we had to leave it open to allow the finish to cure.  Even though it was too cold to use, and didn't need to be pristine, I never felt I was getting what I paid for. <br />