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Pools Unlimited
Powerwashing, Exterior Surfaces - Sandblasting, Hot Tub or Spa - Repair or Service,
About us
Reliability,honesty, and building customer relationships combined with superior technique and expertise – that’s what separates us from the rest. Pools Unlimited is a company built by satisfied customers via referrals to potential new clients. From customized jobs to standard services, you can rely on us. At Pools Unlimited, we offer a full range of services to meet your needs. Find out how we can help you today! With significant experience in the industry, our highly-skilled, knowledgeable employees will go above and beyond to complete your job. Learn about our team.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Regular Full Service Pool Maintenance. Spa Maintenance Chemical Check and Treatment only Special Services Include: Various types of equipment repair and installation. Draining, filling and re-treatment of new water. Chlorine power-wash of various plasters. Acid wash of various plasters. Filter cartridge cleaning and repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.161 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 10% | ||
| 5% | ||
| 11% | ||
| 10% |
Showing 1-25 of 61 reviews
Karen R.
Nov 2015
.
Audrey K.
Jun 2015
I gave a B on punctuality because sometimes I don't know what day he'll show up, he's always here once a week, but sometimes on a Wednesday, sometimes on a Thursday or a Friday, I don't mind that as long as he comes to clean the pool, just that some times I need to talk to him about something, but I can always reach him by phone. <br />
Laura L.
Apr 2015
They came every week and did good work. Most of the time they came when no body was home but they came and did what they were supposed to do. They came out on Thursdays every week for six months. The price was very affordable.
Laura L.
Apr 2015
There were no extra charges- we just contracted them for the rest of the summer.
Randy N.
Feb 2015
Sent unprofessional people who did a lousy job, didn't provide local license as promised, broke vacuum connection on wall of pool and then when I terminated his service, wouldn't return to replace it and refused to return my calls. <br />
Regina V.
Feb 2015
Unfortunately, it was a rather disappointing experience. Scheduling was difficult, and we didn't feel as though they did a quality job once they arrived. Furthermore, they weren't interested in cleaning our pool's filters despite the fact that we were willing to pay the additional fee to do so. For these reasons, we wouldn't use the company in the future.
Robert C.
Jan 2015
All good <br />
Dominic T.
Dec 2014
unknown
Tim G.
Dec 2014
<strong>always just fine</strong> <br />
Victor V.
Sep 2014
First time I had used a pool service. Nice introduction into having the work done for you. <br />
George M.
Sep 2014
I bought my house with a pool and had no clue as I never owned a pool before. Called a few providers and after meeting Josh he seemed eager and knowledgeable. We agreed on a price and he went to work. At first his service was fine and came regularly sometimes on this day, sometimes on that day of the week but he came and the pool was fine. Then we started having trouble with algae and he could never seem to get it under control. Then he suggested we drain the pool so he could chlorine wash even though the water was only a year old. I allowed him to drain the pool and do the wash, it took him less than an hour and charged me $200, plus there was the expense of refilling the pool. Imagine my surprise when the algae was WORSE THAN EVER! Then he tells me he needs to increase my weekly rate! That's when I politely told him I would find another provider. That's the last time he showed up and he was paid for the entire month but failed to complete that. He promised a refund for the part of the month he didn't complete, guess what? Never got a refund from him. My new provider checked my chemical levels on the first visit and determined my water had no chlorine and tons of phosphorus and that's why it was over run with algae. He had it corrected in a couple weeks and my pool has never looked this good. Save yourself the trouble and find a different pool service, this one will leave you frustrated, disappointed, and dissatisfied.
James V.
Sep 2014
unknown
P H.
Sep 2014
unknown
Debra S.
Aug 2014
<p>Over all the pool looked good. However, the person never let us know when they would arrive, when they got here or what all they did. There was zero communication. I know the cleaning day was to be Thursdays so I would leave my gate unlocked. Only 7 weeks were provided because we were out of town for one of the weeks. I had made arrangements for the key to the gate to be left (hidden) for that week but a note was left on my gate stating that the pool cleaner had shown up but couldn't get to the pool because the gate was locked. No communication between workers and office. Called a couple of times but never got an answer.</p> <p>I did appreciate the work that was done but would have liked more communication from the company, but not even a request for them to continue the service at their regular rates.</p>
John F.
Aug 2014
unknown
Victor L.
Aug 2014
The moment I told this guy I was not in the house and was selling it. He went down in his attitude. I told him I just wanted him to keep the pool looking as good as possible so it would sell. He said "Sure OK" that was the last I heard from him. I waited a week and went to the house. The pool was ok. The filter hose holder was gone and the filter was running so the sweep was not. I called him and told him I wanted it replaced. He said " OH is that important, ok." Well his contract ran out and I hired a new service. They went to the house and reported that someone "Surgically removed" my whole filter system. Filters and housing, Pump and Motor. Everything. .I cannot prove anything and I will not accuse. I do wonder who could have gotten away with removing that system in the daytime in my neighborhood and no one thought anything about it? Could it have been the same truck they had seen before? It will cost over $1000.00 to replace. Not a good deal. <br />
Suzy B.
Aug 2014
met with pool service owner. Explained I need service for two months since I would be away from home on business. He assured me his assistant would add my address to service area. Pool company came first two weeks. Had a friend come by house and check on pool condition. He said pool was VERY dirty and low on water where skimmer would not work. called pool service they said they were overwhelmed with business would get to my house when they could. saw them a week later then not again. <br />
Lilli D.
Jul 2014
unknown
Luke L.
Jul 2014
unknown
Keith F.
Jul 2014
unknown
Luis L.
Jul 2014
it was short <br />
TJ K.
Jul 2014
Pools Unlimited came out five of the eight weeks and did a sloppy job each time. Of the five times they showed up, they vacuumed my pool twice, and never cleaned the filter. At times, he showed up late, and he did not show up at all this past week. I got a message from him saying due to staffing problems he would no longer be honoring these Big Deals and to contact Angie's List to take it up with them. Ultimately, he did not honor his deal.
Response from Pools Unlimited
"Pools Unlimited has sold, and is no longer offering any Angie's list promo's. The Sale did not carry over any angie's list customers because they are not regulars. We apologize for any inconvience this may have caused."
TORIE H.
Jul 2014
My pool was green and dirty due to 3 1/2 wks neglect cause my husband wanted to do it on his own. However time got away from us and we didn't have the time. Saw the pools unlimited Angie's list special $89 for two months. Josh came out assessed the pool and said we need immediate help. He's looking to long term service not just the two months Angie's list special. We came to an agreement, I paid up front cash, $500 to cover until the 1st of Dec. I suggested using our own chemicals because we know it's gonna take a lot to get the pool cleared. He said no to keep our stuff and let them take care of it. I Expected to see progress and resolve in getting my pool clean by that week,... But There was only minor resolve, the pool was cloudy. Waited a few days, but pool was still cloudy and dirty. He suggested we drain and scrub then refill, and quoted to do it for $350. My husband decided to tackle it, put more chem & scrubbed it pool was clear by next day. Which suggests they never came.
Response from Pools Unlimited
"Please keep in mind the positive along with the negative reviews of all customers, and that there are two sides to every story. When I show up to meet you, my intention is NEVER to do a poor job, I give my all in that 1st visit, with this being said, this is how this particular encounter unfolds.... This customer failed to mention that I serviced the pool the same day (2hrs of labor), and came back the following day to check upon the work. When I found the pool still cloudy, I recommended draining and wash out the pool. Customer insist that we did not come out the following week, but I expressed to her that we did because my tech explained the conditions worsening. To make a long story short, tackling green to clean's sometimes take an everyday process. I have to show up daily until the problem cleared up (this was my reason for recommending her to drain). With the 4th of July holiday, I explained to her that I was getting all my existing customers up and running. I actually told her that I did not want to take her on, because I knew that this intailed me arriving everyday for the next 3-5 days. The customer wanted to work out a deal stating that she would pay up-front for the next 5mos, I declined, but she insisted, and yes, I took her on. To make a long story short, the customer sent me a text stating that "well who-ever you sent did a *expletive* job." I don't take rather kindly to anyone swearing at me wether in text or in person, it show's a lack of respect, I like to deal with all customers on a professional level. When I offered alternative solutions to the customer (other than draining), she said her husband would lend a hand. I offered customer a refund, minus my two hours spent the 1st day, and my follow up work on the 2nd. The customer and I went back and fourth on what was fair when her refund check came in the mail the following business day. This customer then began to harrass me to the point that I told her " Customer, please stop texting me (she sent me 18 text), and that I considered this to be harrassment. Now I have never told this to a customer before, but I told her to please leave me alone (now that she has refund), and I wish I never encountered her. That how bad she kept insulting and coming at me. Lesson learned: If I walk up on a green pool, that wasn't done by my hand, offer to drain it (less time consuming), wash it and re-fill....and if they decline, WALK AWAY. It's not worth ruining my rep. But wait, I think I did that the 1st time with her, but also tried to help her going the lengthy route on an up-coming swimming holiday weekend. I should have listened to my 1st instinct, then maybe we wouldn't be reading this review."
Renee L.
Jul 2014
Our pool and stand alone spa are very well taken care of, with all of the necessary pool and spa cleaning being done. <br />
Michael B.
Jul 2014
I have had consistent problems with scheduling this service. The owner of the company continuously will say he is coming, then simply not show up.
Response from Pools Unlimited
"I have showed up four times, and gave all the times and dates to the customer. I had a broken motor, and was waiting for his warranty company to replace it. They finally replaced it, and he needed someone like NOW to get to his pool right in the middle of the week. I told him that I had to schedule him in for a Saturday. Well, I serviced his pool the 1st Saturday, he was not home, but his parents were, that happened on 06-14-14. His 2nd visit came on the following Saturday, he was not there again, I had my apprentice with me, and we cleaned his pool. Finally, we were able to service him on his regular day (Thursdays) 06-26-14, on Thursday at 11:12 a.m. He claims that he had the gate locked, my tech called to let me know, I instructed him to ring the bell TWICE in one minute intervals to make sure we did not miss him, my tech informed me that know one was answering, I instructed him to leave a card stating we were there. Our fourth visit was on 07-02-14, and the customer was home, he stated that he did not need the service, and would right this review. We have made all attemps to service this customer EVERY WEEK as shown by my exact dates and times, since he was not there for all but one visit, he might have been under the impression that we were not there, but his pool was clean EVERY WEEK, how did that happen???"
Licensing
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FAQ
Pools Unlimited is currently rated 4.1 overall out of 5.
Pools Unlimited accepts the following forms of payment: CreditCard
No, Pools Unlimited does not offer free project estimates.
No, Pools Unlimited does not offer eco-friendly accreditations.
Yes, Pools Unlimited offers emergency services.
No, Pools Unlimited does not offer warranties.