Power Home Remodeling

"Hi there – we’re really sorry to hear about the issues with your window seals and your outreach efforts. What you described is not the level of service we aim to provide and we regret that we fell short of your expectations. Our warranty is amongst the strongest in the industry, meaning we will service nearly anything we are responsible for that occurred during or after the original installation. This means that when you partner with POWER, you’re partnering with a company that will work with you to resolve any service issues long after the original installation. We understand how frustrating it is when it feels like no one is responding. If you're still in need of assistance, we want to help make things right. Please reach out to us directly at 888-736-6335 and select option 2."

"Thank you for taking the time to write this review. We are sorry for any frustrations or inconveniences caused while working with us. After looking into your project notes I can see that you’ve already been in contact with us regarding this concern. We’ve since had an installation manager come out to your home and check the integrity of our work. Our radiant barrier was installed correctly however while on-site we observed that the ridge vent and any intake ventilation along the eave of your home that may exist was blocked by ice. This is an indication of a possible ice dam or snow build-up over the intake or exhaust ventilation that would prevent the necessary airflow through the attic. It was also noted that in December of 2024, condensation was forming on most of the windows in your home, which would suggest the presence of excess moisture in the home. Both of these are contributing to the damage that you are seeing. Unfortunately, these are not issues that Power can assist with as they are unrelated to the work Power has performed at the home. If you have any questions about your POWER products or would like to discuss the matter further please reach out at (888) 736-6335, option 2."

"Thank you for taking the time to write this review. While we are glad that you enjoyed your new windows and the crew that installed them in your home, we are sorry to hear about any undue frustrations that occurred after the installation. In regards to the consultant giving a new price on a new project, we take that as a new project. It has never been our goal to offer the cheapest option available - instead our aim is to offer long term value to our customer for their investment in a premium product and service. Additionally, we have always delivered one of the best experiences in the industry, which as a whole carries a 68% complaint rate. Power’s customer satisfaction rate for those who have had work done is 96%. We try our best to explain to the customer exactly what will be going on, but in very rare cases there could be miscommunication. With this in mind we’d like to apologize again that this misunderstanding occurred. If you have any other questions or concerns please reach out to our Warranty Service team at your earliest convenience at (888) 736-6335, option 2 at the prompt."

"Thank you for taking the time to write this review. We sincerely apologize for any inconveniences regarding your material delivery and the frustration this may have caused. At the pre-install inspection, one of the most important parts of that appointment would be going through what to expect regarding our installation process and how we may differ from other companies. In addition to going over logistics, a material drop-off location will be discussed and confirmed at that appointment as well. We use that reference point one business day prior to the day of installation for a material delivery. We apologize if that was not made more clear at the pre-install inspection or if there was any confusion about the details. Our team will look into this further for you and ensure this does not happen again. Moving forward our offices are open during the week Monday-Friday as well as on Saturday's 7 am - 1 pm Central Standard Time. The best number to reach us at would be 888-736-6335 and select option #4 for Customer Care. Our goal is always to deliver the best service and trust through transparency. We are sorry to hear that we fell short of our service promise, but rest assured when you partner with Power on a project, you are partnering with a company that will honor its service promise long after installation day. If there is anything we can do to better assist you, please don't hesitate to reach out."

"Thank you for taking the time to write about your experience. We sincerely apologize for any undue frustrations this may have caused you. Your feedback is incredibly valuable to us, it helps us to identify our shortcomings and improve our business. In trying to best serve you, we attempted to identify your profile within our system by utilizing the address that you shared with this Angi review. We were unable to find any project in our system tied to this address. Please email digital@powerhrg.com with your contact phone number or project number so that we may identify your profile in our system and we will do our best to resolve your concerns."

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our service promise very seriously and we are glad that since the time of this review we were able to get in contact with you and resolve all of your outstanding concerns to your satisfaction with your project. Regarding the timeline of your project, unfortunately our manufacturing partners are still working through some of the difficult circumstances brought on upon us by the pandemic and current economic situation, resulting in longer than expected deliveries for products. We are working aggressively with our manufacturing partners to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience we sincerely apologize. After looking into the details of your project, we can see that a service appointment was scheduled for you to resolve your outstanding concerns. While we regret any inconvenience that you experienced during your project, we are glad that we were able to address all of your concerns with follow-up service visits. If you have any additional questions please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."

"Thank you for taking the time to write this review. We sincerely apologize for the undue frustration and inconvenience you’ve experienced throughout your project, as this level of service is well beneath our expectations. Please note, that when you partner with Power on a project, you’re choosing a company that will stand by its products and services well after the original installation to ensure your satisfaction with the completed work. The clean up and the damage that we have caused following your project is not representative of the level of the service we aim to offer our customers and your home should never have been left in that condition. After looking into the details of your project, we can see that a service appointment was scheduled for you on 3/16 and 3/21 in which we resolved your outstanding concerns. If you have any further questions, please call our Customer Care team at 888-736-6335, option 4 when prompted."