Prestige Movers

it was quick and easy. We had already marked the items that were meant to go. they got started on the list and the things marked and I just had to go thru the house to make sure they didn't forget anything.

they finished an hour early.

We paid for 6 man-hours of service through Angie’s List. Here is the timeline of our experience with Prestige: 10pm the previous evening – Tye calls and lets us know that he has double-booked and his team of 3 cannot get there at 9am as originally promised. 1:15 – team of 2 arrives (we let them know what OUR plan was for loading the POD, but were told that there was a better way based on their experience) 1:30 – team of 2 start working to bring down boxes (based on their plan for loading the POD) 3:00 – Tye comes downstairs and says that the current loading plan isn’t working and switches to a different plan (the plan we originally recommended) From this point, the team of 2 spends an HOUR reconfiguring what was loaded to that point. If they had gone with what we suggested in the beginning that wouldn’t have been necessary. 4:00 – Tye and his partner start bringing down kitchen cabinets and loading them based on the new plan 5:30 – Additional 2 workers arrive (one is a trainee, his first day) and start working at 5:45 (at this point, Tye assures us that work will really start going quickly now) 6:00 – Team of 3 start bringing down 8-foot granite slab (that we insisted over and over needed to be wrapped in blankets and plastic, which we had PLENTY of on hand). The slab was not wrapped, it was just brought down by itself and before the stairwell, it broke into several pieces. At this point, all 4 members of the team spent another HOUR wondering how to proceed from here, taking the granite pieces back into our condo, breaking it the rest of the way in half and wrapping the pieces (as they should have been in the first place). We have photos of the granite as it ended up. This was a $3,000 custom piece of granite that was brought into the condo originally wrapped in blankets and plastic. 7:15 – Team of 4 start wrapping and preparing the piano for moving. This process also takes an hour to get it wrapped, down the stairs, and into our POD. It is obvious that even though this service is offered through Prestige, it was a new experience for all 4 workers. 8:15 – 3 of the 4 start configuring the rest of the items in the POD while ONE of the workers stays upstairs wrapping the rest of the glass and granite that needed to be brought downstairs 9:30 – POD is full and the doors are closed and the team prepares to leave 10:00 – Tye reassures me, after we paid him, that Prestige Movers’ insurance will cover the damaged granite It is September 8, and after repeated attempts to contact Rickey (and a promise from him that he would send us the insurance information) we have not heard anything. We spent $3,000+ to get the granite repaired once it reached our new home, and Prestige has done nothing to make this right. So here is how we saw the price breakdown: 1:30-5:30 – 2 people for 4 hours - 8 man hours 5:30-9:30 – 4 people are working – 12 man hours (we were told we would only be paying for 3 people; the 4th person was a trainee – it was his first day on the job) This is a total of 20 man hours…HOWEVER. - 6 man hours were paid for with the original Angie’s List purchase - 2 man hours were taken up re-configuring the POD to what we suggested originally (Tye insisted that if he had had a team of 3 originally, that he would have been down in the POD directing people and that wouldn’t have been necessary. It was NOT our problem he only had 2 people for the first 4 hours, but we shouldn’t have to pay for that) - 3 man hours were taken up figuring out what to do after the granite broke. If it had been wrapped in blankets and plastic, as we requested numerous times to the team, this would not have been necessary. We shouldn’t have to pay for this wasted time. - 3 man hours were taken up with the piano moving (which we were told was a total of $80) So that leaves 6 man-hours left, at $100 for 3 man hours (which was quoted on Angie’s List) should be $200. Plus the $80 piano move, puts us at $280. Above and beyond the money we paid to Angie's List we paid them $400 plus a $20 tip per worker (including the 4th trainee person). This is MORE than what we feel we should have paid, but Tye insisted that he had to pay his guys, and we felt uncomfortable not doing so as they were waiting outside our POD until they got paid. All in all, it was a very uncomfortable situation for everyone. The cost of service below includes the money we had to spend repairing the damaged granite.

Decided to to with a company for the full move that had storage capabilities as well. Was wanting to use the coupon for packing prior to moving but the company never responded to the request as I am assuming it was not used for the full move. Very disappointed with the professionalism and lost the money for the coupon.

Great! Wouldn't have gotten done without these guys!

It went great. They showed up eager to work. The were careful with furniture and knew how to load a truck properly

Hired this company to help me move from one place to another. But they broke some of my funitures like my the antique glass that is actually my grand monther's and my glass lamp too was broken. Rick Casanova was the specific person that I am talking in to. They actually finished all 50 boxes that needs to be transfered on my new house. But the moving is not yet that finished, my backyard furnitures are not yet moved. I called rick about the particular broken furnitures and he promised that he will come over to check it by monday (May 1 2017) But until now, there is no response or follow up information by Rick nor the company. I tired of reaching out again and again to this company.

The team was prompt and on time. There were no additional fees other than what was described in the contract. They used a sufficient amount of padding to ensure no damage was incurred to my furniture. They worked without taking a break and were well worth the money.

This move went AMAZINGLY smooth!! The loading wasn't an easy feat since my former house was carrying loads down about 34 steps to the street. It only took Jonathon and James about 2 hrs. They packed the U-Haul with great care, wrapped my valuables, were friendly, respectful, and had such a "can do" attitude. We drove a caravan to destination through sometimes a barrage of rainfall but, they made it so easy!! When unloading at new destination. They put boxes in respective rooms even!! THAT was so helpful as I started a new job the next day!!!! I can recommend HIGHLY!! They were a Godsend!!

It went great. Prestige Movers called a half hour before their arrival to let me know they were on schedule. They were polite, respectful, careful, and efficient. They wanted to take any worries off of my shoulders onto theirs -- literally. They were contracted by Zippy Shell with the cost of the loading and unloading as a part of my long distance move, so there was no payment to Prestige Movers by me, but I would definitely utilize their services again.

The job went fantastic they showed up on time fully uniformed and ready to work. On top of that i called them last minute and they where ready to go. Thank you Prestige Movers for your hard work.

The job went great they came threw at the last minute and got the job done. Thank you Prestige Movers for saving my family at the last minute

The guys who came were young and had a difficult time with a few pieces of heavy furniture. They were inexperienced at loading a moving truck. They took my washer downstairs on a hand truck, rather than using the furniture straps that I had provided. The washer was a front loader and the jarring of it going down the stairs wrecked the front seal. The first use at the new house involved a flood in our laundry room.

It went Excellent! No problems at all! The crew was very professional and courteous!

Excellent nothing broken, these guys are A++ in my book, I will hire again in the future.

Excellent workers were fast responsible and punctual !

It ended up turning out fine but it started really bad. Basically they didn't show up when they were suppose to. They were suppose to be there at 9:30, this is critical because we were moving that day. They didn't show up, they didn't call or anything, we heard nothing from them. Noon came around and we were staring to panic. Finally someone called me back and said they were on their way then they showed up about an hour later. They did do the job in the end, they did complete the work, however, it was a little shaky there for a while. I still had to pay extra, which I was planning on doing anyway. I had paid extra because I needed more of their time which was fine. The deal included three people and a moving truck but I got two people and a moving truck. So it made me wonder if I would have had three guys would I have needed them longer. Overall the work they did was good, they guys we worked with were great but I was not super happy about how it all went down. Maybe if they would have said we will give you extra time but only charge you two thirds the price because you only had two guys, but they did not offer anything like that. In the end it cost us double. If we would have had three people like we were suppose to, I would have been happy with the price. I was actually really happy with the quality. Their communication was lacking. We had a set time and they just didn't show. The worst thing that could happen is lack of communication. If you are not responsive it doesn't matter how good you are.

I would tell other that I thought they did a good job.  I thought some of the workers, no offense to them, but maybe some of them were new workers and some of them had to turn to other workers for where do I go and what do I do, but not obviously bad. It was just an observation I noticed.

It was great. They guys were professional, polite and took great care with my furniture. Did even scrape any walls and I had a tight turn at the bottom of the stairs where they moved the massage chair.

Great! I have no complaints. I would definitely recommend this company again.

Perfect! Movers did an excelent job. Arrived one time. They worked hard and moved every as directed. These guys are priced better than everyone else on Bainbridge island and the surrounding area. I would use them again.

We purchased a deal- $200 for 2 movers for 4 hours. It was a good deal, because another moving company told me that $350 was their lowest fee to come out. Prestige Movers contacted me immediately after I purchased the deal and was able to set up a time for them to come out within a week. We had some heavy furniture to move from upstairs to the main level. The two young men who moved our furniture were great! With such heavy furniture, they were cautious not to damage the items and walls, which was greatly appreciated! If needed, I will use this company again.

I first hired Prestige Movers last year to unload the trailer of my staging company and I have used them ever since. My staging jobs sometimes require last minute changes do to unforeseen circumstances and Prestige Movers have always been right there to meet the demands of these sometimes sudden changes without compliant. The staff has always been extremely friendly and most certainly helpful. They understand the need I have with maintaining my furnishings is excellent condition do to all the moving in and out of homes all the time and have always taken good care in wrapping them before moving them in or out of my trailer and houses even while sometimes finding themselves in some very awkward and tight spaces depending on the house. They have never shown up late to a job but rather have always been on time and even early on several occasions. As a woman who tows a trailer with heavy loads sometimes, I think it's also important to mention that the staff also understands the importance of load positioning when loading my trailer back up after a staging job is complete while also taking good caution in strapping everything down. They play a great game of Tetris! One of the things I appreciate the most about them is their willingness to be so flexible with my schedules. Some companies make you pick a time for the job to begin, and you better be ready because they are unwilling to waiver. They give me only the best of everything they have to offer. I can't speak highly enough of this company. They are a true asset to my business! I highly recommend this company without question.

TERRIBLE- we requested a refund and had to go to our credit card agency to get them to refund it.

They were 1/2 hour late but they worked fast and got the job done in the 2 hour time slot. However, I was strong armed into paying for an additional 2 hours at $130/hour because the owner demanded a 4 hour minimum contrary to the Angie's list write up. Owner blamed Angie's List for the false advertising. I reached an agreement to have the movers come back to fulfill the extra 2 hours. There was some issues with setting up a date and time but they came on 3/2 and helped move some heavy furniture and to clean out a spare room used for storage. Both crews were very good and experienced at their job. I enjoyed working with them.