Princess Marble & Granite

Terrible. business closed for the weekend, unable to contact after business hours.

Since Princess Marble did not respond, I contacted a licensed plumber to inspect and repair the sink and faucet. His inspection suggested "shoddy workmanship." There is evidence of long-term leakage underneath the sink. One bracket is not in the proper position. The faucet and sink brackets were not properly secured. There should be additional support for the sink. The warranty states a 1-year warranty re. new construction but makes no reference to installation of sink other than the warranty is void if not installed by the manufacturer. My biggest complaint is Princess Marble's lack of basic courtesy in failing to contact me. I would be very cautious in dealing with a company that does not extend basic courtesy to respond when things go wrong. Dr. Allyn B. Johnson, Ph.D.

Definitely will not work with again. PMG should be renamed Plywood Marble and Granite, as you will be enjoying your plywood countertops from Menards for over 7 weeks after they measure you. We were told at purchase that their installation leadtime was 2-4 weeks, which is fairly typical as we checked other suppliers. We were measured on April 21 and were told they are running 2.5 weeks. We had to go through 2 rounds of template drawing error corrections (their errors) that we had to find and notify them about. The final template drawing I approved on May 10 had an “Installation Date” added of May 15 (first drafts did not have a date filled in, so this was definitely added at final template creation). On May 18, I asked them when our install would be. It wasn’t until May 23 that we were informed their "earliest" installation appointment is June 7, which is 7 weeks after measurements. It's May 30, we have no countertops or sink (they take your sink), and I have called repeatedly asking for a better date. Have called multiple times to try to improve, but they are unwilling to do anything. I have spoken to Cassy (Customer Service), Brice (Installation), and cannot get in contact with Sheryl (Sales Manager) (Sheryl has no voicemail, so you cannot get in contact with her). They are unwilling to install weekends or evenings to recover from their own drawing mistakes and inability to meet their own leadtimes. Avoid this company or you will be disappointed, and without countertops or sink for about 2 months.

unknown

Purchased a remnant for a small countertop for a wet bar. After visiting many sources found the perfect piece at Princess and also found the most comfortable experience. The price was also the best and the granite itself is stunning. We had a slightly uneven wall, this was a brand new installation, not a replacement, and it is a perfect fit, even my super picky spouse was impressed at how perfect it was. they we prompt, professional, and we couldn't be more pleased. <br />

unknown

One of the two installed countertops has a 3 inch long scratch in the front. I called  about having it repaired but the did not hear back from the company. I left voice mail messages, but never received a call back from Princess Marble. I have tried calling multiple times and always receive voice mail instead of an actual person. To this day the countertop has not been repaired. <br /> The installers also used white instead of translucent caulk as per the installation instructions. Also got silicone on walls adjacent to the countertop. <br /> I strongly discourage anyone from doing business with them since their work is unacceptable and they do not follow up with customer issues. <br />

This was a bad experience.  The measurement went fine with timely arrival.  Agreed on a date for delivery.   Appointment was confirmed by email.  On scheduled date we had no response so at 3PM I called to see when they would arrive and learned that they not only werent coming but knew they didnt have the product in hand and had not ordered it due to "backorder" at the factory.  Told me they had called my contractor shortly before I called, so we were all in the dark until the last minute. The kitchen project was held up by their failure to respond and fortunately we were able to find a solid company to step up on short notice to get it done.   I was surprised by this failure and the clear lack of concern from the staff when I called.   Would suggest reconsidering using this company if you are planning to do so. <br />

 Our overall experience was not good.

They are great. Their workmanship is good, they are very easy to do buisiness with and their prices are very competitive.

We sat down with their people and chose out the marble pieces that we wanted. They spent some time with us. They sent someone out to our home to do the measuring and when they came out to do the installation everything fit perfectly. I think that they are total A's. I will use them again in the future.