Pristine Clean Services LLC

I am reaching out directly to ownership regarding a serious issue with the cleaning service performed at my home on Thursday August 13, 2026, as well as my previous attempt to contact your company that has gone unanswered for approximately a week. After realizing that several items from my home were missing, I reviewed footage from the cameras inside my home from the date your cleaning crew was here. The footage shows members of the cleaning crew removing items from my home that did not belong to them. At this time, the items I have identified include my step ladder, brooms, other cleaning supplies, and what I believe to be an extension cord. I am still reviewing footage from the multiple cameras throughout my home to determine whether anything else was removed. This is extremely concerning. I trusted your company and its employees to have access to my home, including areas where I was not personally present while they were working. Discovering afterward that property was removed from my home has made me extremely uncomfortable, particularly because I currently have no way of knowing whether these are the only items that were taken. I also need to formally address the service itself. Before the cleaning, your team walked through the home and quoted me a price that specifically accounted for the amount of decluttering and deep cleaning that needed to be completed. I agreed to that price based upon the understanding that the agreed-upon work would actually be performed. It was not. Among other issues, the master bedroom was not properly decluttered or deep cleaned. Surfaces were not wiped down, the windows/windowsills and ceiling fan were not cleaned, multiple areas around the sink were not cleaned, items remained on the floor, and portions of the floor were not properly vacuumed. Instead of decluttering and organizing the belongings in the room, numerous items were removed from a box, placed into multiple bags, and left in the corner. In addition, at least five full baskets of clothing were left unfolded, despite clothing folding being part of the agreed service. Several other large zippered containers were filled with miscellaneous clothing, hats, bags, and other items rather than those belongings being properly handled and organized. The house overall was not completely cleaned to the level of service that was quoted and paid for. I raised the unfinished clothing and other concerns with your representative before he left. I was told that it was late and the crew needed to leave because they had children to get home to. I understand that employees have personal obligations; however, that does not change the fact that I was quoted and charged based upon a specific scope of work that was not completed. Approximately $20 was deducted for the unfinished clothing, but that did not account for the significant amount of work that remained incomplete. At this point, I am requesting that ownership contact me to resolve both matters. Given the substantial amount of contracted work that was not completed, together with the much more serious issue of members of your cleaning crew removing personal property from my home, I am requesting a full refund of the amount I paid for this service. This request is separate from, and in addition to, my request for full reimbursement for all personal property removed from my home. I have preserved the video footage showing the removal of property from my home, and I am continuing to review and preserve the relevant footage and documentation regarding the condition in which the home was left. Please respond to me within 24 hours of receipt of this email with a proposed resolution. If I do not receive a response, or if your company is unwilling to resolve these issues appropriately, I will proceed with escalating the matter through the appropriate channels. I would prefer to resolve this directly and promptly with ownership.

Moche was amazing to work with and I loved everyone on the team. We needed them and we needed them quick and they came through. It’s hard to describe what these folks did for us and how clean they left EVERYTHING. They have a passion for what they do and it shines through everything that they do.

Amazing service, amazing people, you will be impressed

The best cleaning value around anywhere! Roxana went above and beyond to clean my apartment!

They were extremely responsive from the get go and gave me a quote after a brief phone call. After booking, I had a few questions that were answered very transparently. We used the move out cleaning, window and blind cleaning, and carpet cleaning services. After the services were done, the house looked phenomenal! Highly recommend!

Great service! The tech, Javier, was wonderful and efficient.

Great. Very professional and thorough. We hired them to deep clean our house and we’re very pleased with the result.

Moshe and his crew did an excellent job. They communicated well, showed up on time, and worked hard to get everything cleaned up. I will definitely use them again.

Pristine provides an excellent service, we use them every two weeks and when we need to change the day of the cleaning they will work with us to accommodate our request.

Moshe & his team at Pristine Clean were awesome to work with. Great communication prior to work commencing. They completed our warehouse clean out ahead of schedule and did an outstanding job. I highly recommended them for your next cleaning project

They did a great and looking forward to using g them again

I was blown away with the attention to detail most satisfied.

Great. Job was done in a very professional and detailed manner

Very professional work by knowledgable experts. Always does very thorough work. Knows how to handle even the most difficult household situation. Very friendly and professional staff

The crew does a good job cleaning. I have them coming on a two week schedule and have been using their service for many years. Naturally I have had different crews over this timeframe, but the turnover is not crazy or anything. They have a set time to show up and I am usually notified if they are substantially late. I work from home but they work quickly and quietly (as quietly as one can work with a vacuum) and don't disturb my own workflow. I pay them through a link to Quickbooks which is very convenient for me. If I have any issues or questions they are easy to contact through phone, text or email. Response time has always been very good.

Great!! I had some stains in the carpet and couch that I was scared wouldn’t come out and they were able to get them out. They were courteous and did a great job.

I hired Pristine clean services LLC to perform a move out cleaning and carpet steaming on a rental property. They were able to accommodate me on a very short notice. The owner did a house walk through and we detailed out the items to be cleaned ahead of time and then when the cleaning was completed we did another walk through and they touched up any item I requested. I was extremely impressed with the quality as were my realitor and new renter. The house was immaculate when they left, and no hidden fees or up charges, very transparent from the beginning. Steam cleaned all carpeted areas with focus on removing pet hair/stains, I was happy with the result and they were prompt with the service. As with all carpet cleaning the carpet was wet after longer than the 8 hours expected but this is normal in my opinion and I used fans to accelerate the drying process. I have already recommended this company to many of my friends and family.

It went very very well.

Pristine accommodated my schedule, showed up on time, and did what they said that they were going to do and they did so efficiently. The quality of the work was excellent I will use their services again in the future.

This was an emergency service call as I was in-between guest coming to our short term rental property. They were able to remove the stains and orders from the carpet and there were no complaints from other guest staying in that room (30 days later).

Very professional. Excellent results.

They gave me a quote for $199 for twice a week cleaning, but failed to mention that that was PER VISIT! They failed to do what I asked them to do and did not tell me before they left so I could remind them to take my trash down.

Definitely an "A" overall. They have been coming out every other week for about 2 years now.

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