Proclean Technologies Inc

Good. Great. Good.

I reviewed Pro Clean Technologies a year ago, so this is just an update: After purchasing an offer for carpet and tile cleaning, I tried to schedule service with this company. Their voice mail box was full each time I called. After several weeks, the company owner, Mike Adams, finally returned a call and scheduled a date to do the work - he never showed up. I tried several more times to reach this company. Twice, Mike Adams returned a phone call, promising to honor the 'deal, yet never did so. I also had several calls and emails with Angie's List representatives. I was told all they could do was to "reach out" to this company. No resolution was ever obtained; Angie's List did not provide a refund of the amount of the 'deal', saying the time frame was outside the guarantee. As a customer, I tried repeatedly to reach Pro Clean; almost always encountering a full voice mail box. In good faith I paid money to Angie's List for a deal offered on their web site from a business listed as reliable, with good reviews. Refunds should be offered to customers who try to work with Angie's List to resolve issues with a non-responsive company. Because I never received the service for which I paid, nor received any resolution from Angie's List, I will not renew my membership with Angie's List..

Decent. Personnel were fine. I do not think the product was particularly effective at all. Big promises that were expensive over promises...SW

They did not know how to clean travertine tile. Their machine had too much pressure and now I have more holes in my tile.

Booked appointment well in advance for specific dates. Called day of service after appointment time and said the van was broken down. Rescheduled at least two more times due to claims of van being broken down. Difficult to get a hold of the company. Seemed odd that the primary work vehicle continued to break down over many weeks. Not sure if they were telling us the truth.

Great. They removed door & beveled glass panels. Sanded door , had panes fixed & reinstalled, then painted front door.

The young technicians worked hard and were polite. The problem came when I agreed to let them buff away the current solid coating on the counters. They explained that it should not have been done that way (solid) but grout sealed only. Said there may be some traces left from their buffer... there was. Then they looked me in the eye and said the counters COULDN'T be resealed! Said I would have to put that same solid coating back on...the very one they had said was incorrect and have them out every 3 years to buff off!!! They did not even try to seal it the way they had done the floors. The grout on counters not as porous as the floors but it was porous enough to seal...can see when wet it. I never would have let them take off the original coating and leave me in a mess...with a dinner party at our house that weekend. I emailed Mike the owner and told him and he said he would issue a refund. All I asked for was for the counter surcharge. Not only did that not happen but he never answered any of my emails after I gave Proclean Technologies a good rating on Angie's List. My mistake..I trusted him. This review is to undo my first one from last winter. I am still picking off the remains of the coating and will hand seal the grout lines with sealer from Home Depot. I will have to re-clean the counters but will NOT hire these people again.

After 3 months I can’t get in touch with them. They have never showed up or returned any of phone calls or emails or text messages

They never answered my calls. I left messages with my return number and nothing. I decided I didn't want to do business with a Co. Like that. Angie's list refused to refund my $99.00, because I was so patiently waiting for a response from this company that you offered the "big deal" and endorsed this business, and some how it was all my fault!. So, I lost $99.00 of my social security I live on for the month. I tried to contact you sooner, but your service said you couldn't help me over the phone I had to do it online. I'm not that good on the computer. It took me a while. I went a few days past the 30 day ref. What a crock of bull. How cruel! I dare you to post this.

It did NOT go at all.

I purchased this on December 1st and messaged the company right away for service. After two weeks, they finally messaged me back and said they would call me back. Another week or so goes by and he calls me on January 6th and tells me he will be doing a bunch of scheduling at 10 am Monday and to call him then. So I can him around 10 am today and he says he is not ready to book. When I display my frustration with him about him blowing me off, he hangs up on me. I want a full refund and the last two out of 3 businesses with Angie’s List have been a complete waste of time.

The person who came out did a great job and added on my carpet cleaning for a good price. Thanks a bunch!

Professional young man performed the work.

This paid for offer didn't "go" at all. After purchase on Oct 12th, Pro Clean representative, Michael Adams, finally called me on Nov 2nd to schedule the floor cleaning to be done on Nov 15th. On Nov 15th, NO ONE showed up and there was NO communication from the company. I tried calling Mr. Adams on Nov 16th and emailed him through the Angie's List contact form and through Pro Clean's website. NO RESPONSE. On Nov 16th, I also contacted Angie's List to request assistance and was told they had contacted Pro Clean and asked that the company call me. I did not hear from them. When I called the Pro Clean phone number Nov 17 - 21, there was always the message that "the mail box was full". Finally, on Nov 28th, Mr. Adams answered his phone when I called, asked me to re-send my contact info via text, and that he would call me Wednesday, Nov 29th to schedule the floor cleaning I purchased. He has STILL never replied to the text, nor an email with contact info; Mr. Adams has NEVER returned the phone call to schedule anything! Dealing with Pro Clean Technologies has been an extremely frustrating experience - I would not work with this provider again, and would not recommend Pro Clean to anyone. I checked the company's reviews before purchasing the offer on Angie's List, so am completely disappointed with Pro Clean's non-responsiveness, lack of communication, and especially, just not showing up for the appointment we scheduled.

This job did not go well at all as the vendor did not complete the project and Mark the technician promised to return the next day to do so. After speaking with Mark several times and he agreeing each time to return to complete the job he never did. Subsequently, I contacted the business owner Mike, who conducted himself in a manner similarly to that of his technician as he too promised to have someone return to finish the job which never happened. I have placed no less than 10 calls between the two gentlemen and it has become clear that they have no intention to responding to my attempts to contact them. In fact upon calling Pro Clean you can't leave a message as the vm box is full as has been for over 3 weeks that i'm aware of and maybe longer as other reviewer made the same comment . Mike initially responded to my first text after i couldn't leave a vm and now won't respond to my text. in reviewing other reviews on his services I note that where his company was not given an "A" the other reviews are so very similar to mine which make me wonder about the "A's". I wish I had read their reviews prior to utilizing their services as that many people probably are not wrong and now i'm one of them. What's really amazing is that he continues to post his services on Angies List moving from hardwood floors, to carpet cleaning, to grout work and furniture cleaning. By the way if you proceed to use his services anyway, I would recommend you get a clear understanding prior to having your hardwoods worked on what exactly they mean by "cleaning and polishing", I guarantee you will be surprised at their explanation. Having seen their pattern of abuse my wife and I have decided to file a small suits against this company to recover the funds we paid them in hopes of also preventing them from continuing this practice with others who spend their hard earned dollars with them only to be taken advantage of. Please don't pay the folk unless they have completed the job to your satisfaction.

Very pleased with job. Kitchen tiles had black marks. Grout was dark and ugly. Now the floor looks new. 33

It was fine.

I made contact with MIKE and told him I would need to postpone cleaning until painter got through painting room. A few weeks later, I tried to call him at 817-724-2019 and he returned my call saying he had been having phone problems, but would get back with me. Since then, I have called about 15 times and sent messages. I do get a response to the messages saying he will call me back, but to date, has not. I pre-paid for the service of 200 sq. feet of tile and grout cleaning. I note that he has again posted offers on Angie's list,but until he fulfills his obligation with me, I will continue to give him an F rating.

Rugs looked cleaner and brighter, but I was disappointed that they couldn’t clean the fringe with their technology

very good service cleaned ceramic tile

My big issue was the rugs stayed wet for two days and felt soapy still. Also, the stains in one of my rugs didn't even budge. Dalworth had gotten that rug clean before, and it looked just like it did when Proclean came out.

Satisfied, If you want carpet under the bed cleaned, you will have to move it yourself.

Overall, I'm pretty pleased. I'm not sure if the price I paid for the additional work was a good price or not. It honestly felt a bit high, but I don't know if it was. There are a few small places where the grout wasn't completely clean, mostly near walls or under cabinets. But, overall, the work was done well and quickly. And the techs on site were professional and very communicative.

Pretty well...great equipment and hard working technicians. Only hiccup was our counters being stripped but not resealed. They did their best and worked quickly...even cleaned carpet tracks on way out.

Went wonferful