Progressive Pump and Irrigation

He quickly identified the problem and fixed within 1 hour....and he came on a Sunday. Great service.

Very poorly. Initially felt bad for Tom as he was going through some personal stuff, which we all do. Initially gave him a better rating than he deserved. This was supposed to be a two day job. Day one his crew was on time, but he did not show. Crew leader asked me if I had the plans/design for the sprinkler system. He made it clear to me he usually did troubleshooting and repair, and did not normally do new installs. I was assured Tom would arrive by lunchtime. Then by three o'clock. Then by four. Then first thing the next morning. He finally arrived at 4 p.m. on day two. I had to leave with four of the five zones complete. I was assured the last zone was completed the next day, and released payment. When I arrived back at the house three weeks later [it is a second home] it was still not completed. After several unreturned phone calls, Tom arrived [late] and finished the work. Since then I have had two or three issues, called him and received no response. I had to pay the company that laid my sod to fix two of the issues, and I still have one outstanding. I will be taking him to small claims as soon as I receive additional repair estimates for the outstanding work. I will never use him again. I would never recommend him to anyone.

USE AT HIGH RISK Progressive Pump and Irrigation was given $600.00 for a non-working system. Both Tom Smeresky of Progressive and his brother Chris Smeresky, of Wade Landscape and Irrigation, worked on the system. When Chris came out to trouble shoot the problem I was told by him that his brother, Tom, did two things wrong. First, “Tom used the wrong filter” and second, “Tom should never have cut the original filter in half”. These things caused the failure of the system. Chris made 5 separate appointments to come back and correct the problem. On 5 separate occasions I sat at home all day waiting for him to show. He never did, nor did he bother to call. It has been several months since he hasn’t showed. 1 AM OUT $600.00. I will be filing a Small Claims Law Suit against both parties. When I have a case number I will post them here. If you would like to talk with me about the unprofessional, sloppy workmanship and inconsiderate behavior, you can contact me at 386-236-9292. THOMAS BOFFEY

It went great.

Like others have said there was some issues with getting the initial appointment scheduled, but they figured out the problem with our well quickly and did a thorough job. Everything was back to great running condition in short order and they made a few improvements to the existing system that should prove to be helpful in the future.

Chris, from Progressive, came out last week to review the issues I was having with low water pressure in all zones (I have 5 in total).  Chris determined that it was probably due to clogged well.     Chris was the first irrigation pro to suggest that the cause was due to a dirty well and not due to some other reason, that in the past other irrigation pros had suggested and failed to fix my low pressure problem.      Chris sent me a quote, and the work was scheduled to be done on Monday, May 9.    Chris' brother, Tom, came out on 5/9 and began the process to clean the well, which was quite dirty.    The chemicals used to clean the well need to sit for a couple of hours so Tom left and came back at around 6pm, with his worker, Scott and stayed until 8pm.    The well was running clean but when he started up the system, he found that the control valve head filters (5) were very dirty and suggested that new control valve filters be installed because there was no way to clean the existing filter.    A new filter was $15 each, however,  I went for a complete new control valve (5 total)  because it was a little more but made more sense in the long run.    Since Tom did not have the parts he needed on his truck, he had to come back today (5/10) to complete the job.    Tom re-set my irrigation system and all zones are working better than I have ever seen them function since I've owned my home.    Tom and Scott were extremely polite, took time to explain everything they were doing, and worked clean!     If you want the best in irrigation and well repair, look no further and call Progressive Pump and Irrigation.   I'm extremely happy that I found such a knowledgeable irrigation pro and recommend them highly!!!     <br> <br>

It went better than I thought it would. Justin and his coworker were very knowledgeable and got right to work. Resolved all of my issues and used some products I was not aware of. I am very pleased with the outcome and would recommend Progressive Pump and Irrigation to all of my friends. <br />

I received an estimate from Thomas to find and repair all my irrigation, (which was not working and some not visible), install a new control unit, and overhaul my existing landscaping. His brother Chris took over the job later than planned, and installed plastic edging, some new plants and pine bark to my existing landscaping and repaired and eventually found all my irrigation and repaired it. There were some issues and it was a rather tedious process. I was over promised and they under delivered as I paid for what was quoted to actually do more work, yet I told them they didn't have to do edging and pine bark down to my barn but still paid the whole amount because they replaced a lot of heads on my irrigation. There was poor communication from the start and I felt as if there were some issues within the company that were causing big conflicts with the job. I tried very hard to be understanding and in the end even wrote them a check for an extra $200. They started the work on Feb. 18th and finished the work March 21st. Whatever issues the company is going through in the end I am still the customer and I hired them according the the bid I received for the work I was told would be done. I am now satisfied with the work, and throughout the whole ordeal the workers were always nice and polite. I just wish it wouldn?t have taken over a month to get it right. From reading all the reviews prior to hiring them, it seems as if this job was exceptionally troublesome for them but it?s all done now, and in the end I am happy they came back and corrected all the issues.

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Tom sent his very capable irrigation specialist Justin and crew out to do this job. My existing irrigation system did not have enough coverage and needed new lines dug & placed with correct sprinklers heads and sprays to give my front and back yards thorough coverage. Also changed out existing heads for new sprays to match consistently and extend coverage area. 1 zone was loosing pressure even after all modifications had been made but Justin won't leave a job unless it's right. He checked the pump, solenoids, valves and everything until he found and was able to correct where the problem was. I now have full coverage with good pressure and hope this will hold me for awhile! Love these guys, they are awesome! Thank you Progressive Pump & Irrigation!

I called on Progressive Pump to come out and get my pump running. Tom showed up and immediately began troubleshooting the system, found the problem and performed the necessary repair. Also, a pipe connecting the pump to the water tank came loose from when Justin had come last time and reconfigured the hook up. Guess it needed the "Tom touch" to tighten it up and make it effective again! Tom also moved a sprinkler line for me that was too close to the property line and set it in a more favorable spot. Tom also took the time to refill the water tank adding in all the chemicals that improve the lawn care. Those are helpful "little things" that this company does that they aren't required to do. It makes all the difference in the customer service experience. All is working again and I couldn't have beaten the price with anyone. Thanks again Tom for another great experience with a provider that takes pride in their work.  Good Job.

<p>The pump for my lawn irrigation system was running but no water was being pumped to the system.  I phoned Progressive Pump and Irrigation Company and Jennifer took my name and phone number with a promise to call back to schedule a service call.  When she called back and appointment was set for the next day at a specified time.  The technician, Justin, arrived within a few minutes of the appointment time and did a quick check of the system.  As with many plumbing situations you don't know the extent of the problem until you actually begin the work.  Justin wrote out a quote for what he believed would repair the problem and said if I agreed with the price I should contact the office and set a day and time for the work to be done.  Again, Justin arrived at the time agreed upon and began troubleshooting the problem.  He spent the better part of two days eliminating each possible cause of the malfunction.  He flushed lines, primed the pump, dug up the check valve, primed the pump some more and replaced the index valve.  When he took apart the pump motor there were two partial metal rings wedged under the impeller.  A new pump, with a better base and some new piping from the well to the pump, more priming and finally a working system.  He was not about to be bested by an irrigation system.  He did not give up until the problems were solved.  It was definitely a multi-malfunction repair job.  Thanks to his "never-give-up" work ethic the job is done.<br /> <br /></p> <br />

I got to tell ya, about a year ago, Tom from Progressive Pump came out and sold me a brand new pump and installed it. The ground here is sorta funny so he had trouble with the well and pump but in the end he did an excellent job and although there is a problem with this pump continually loosing it's prime. My yard is about half dead so I went out to turn the pump on and again, no prime, no water. When the Technician Justin got here he got started right away. He was very professional throughout. Justin diagnosed the problem quickly and set about fixing bad parts and changing solenoids. He also noticed that Tom had hooked up the pump to the water tank incorrectly so Justin took the time to correct and install the hoses and metal parts to correct and make the water tank and rust chemicals and fertilizer work. Looks like Tom could learn a few things from Justin! I just can't say enough nice things about Justin. He is a very professional, well spoken, delightful young man that has an expansive knowledge of things and has a niche for getting things done the right way! I think Justin has a bright future! Come back for the trees Justin! <br />

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Keith was very prompt. knowledgeable and professional.  He explained procedures and performed quickly and efficiently.   Also the company was great at response time and returned calls.  This is wonderful because we have dealt with other companies who do not respond.  Glad to find a company I can rely on for our irrigation system. <br />

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It could have been better. <br />

I called Progressive Pump on Wednesday, 4/8/15 requesting they come out and give me a quote. Tom was here that Friday, 4/10/15 and within 5 minutes had diagnosed 5 probable reasons the pump was not performing. He gave me an estimate that sounded reasonable. I checked with a friend of mine that does HVAC as he had looked at the pump for me previously and he was surprised at the reasonableness of the quote I was given.  I authorized the work to be done by Tom. He was here the following Tuesday, 4/14/15 and replaced the pump, brass check valve, PVC pipes & fittings and rust system rebuild with chemicals. After all this there were still problems with the system pressure. This caused additional troubleshooting and time, but Tom figured it out. I need to mention that it started raining very hard while Tom and Chris were working and Tom never stopped working throughout the storm even when I asked him to come in. It is almost impossible to find that type of work ethic in today's marketplace. Tom knew he was working on additional labor time and never stopped once to take a break, even in the pouring rain. This shows more integrity than most people exhibit. Other contractors will work slow because they have no pride in their work. This is certainly not true with Tom. Tom obviously takes pride in his work and it shows. This was the BEST experience I have ever had with any service provider I have hired. Thank you Tom. (and Chris).  You guys are THE BEST!! <br />

We are very pleased with their service

<p>We have 2.5 acres and a 10-zone system that is 18 years old.  I knew we had a lot of water leakage and rotors that might need replacing, not just adjusting.  They went about marking all zones and sprinklers, gave me a quote for identified repairs.  The price was a little high, but I went ahead and had them proceed with the repairs which took most of the day.  I had already purchased gear-driven rotor heads (Hunter PGP) which the technician used as needed which was very nice.  They didn't try to sell me something I didn't need.   Overall job was very good and I am glad I called them.</p> <p>I would definitely use them again for services and will need to have an additional zone added (split a current zone into 2 separate ones).   We retired and I can usually handle the small day to day requirements for our current system.  But having a scheduled maintenance contract seems to be ideal and I would definitely use Tom and his company again.</p> <p><br /></p> <br />

<p>I was given a quote for the work and assured my pump was OK.  It is old but is still working so I decided to wait to have it replaced.  A date and time were setup for the work.  When I called the office to complain because of a no show I was assigned the next possible appointment.  Keith and Derrick showed up on time. They reassessed what I needed.  They assured me that they would provide all the materials on the quote and some extra fittings and pipe and would need more time to finish the job.  They came at 3pm and finished all the work by 7pm that same afternoon.  Tom (the owner) came as they were finishing and apologized and said he would charge me as quoted.</p> <p>Keith answered all my questions and was professional in what he did and made sure everything was setup and working properly before they  left.  I would use this Company again because although I had some concerns I feel Tom took the appropriate actions to make it right for me and assuring me customer service was important to him.  Sometimes things just happen but if a Company responds the way they did I can only say that I will call them if I need anything else fixed or replaced.</p> <br />

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