Pro Outdoor Living

We hired ZTR LLC, doing business as Pro Outdoor Living, for a landscaping project at our residence in Surprise, Arizona. The total contract amount was $74,185.25, which we paid full in cash. After payment was made, we experienced significant delays and poor communication. Materials were delivered and left outside our home for over a month before work began. During this time, the company?s salesperson stopped responding to us, and we were forced to handle communications with our HOA and the city ourselves in order to obtain the necessary permits so the project could move forward. Throughout the project we experienced repeated delays and lack of communication from the company. Part of our contract included a $500 allowance for plants which were never given. The owner of the company said they would send back the money after I went to the ROC but never did.

Had an initial fair experience with the company. They were able to get us in quickly for an install for a new build home. Got a couple estimates and decided on this company given a coworker used them for a prior project and they happened to be in my neighborhood. The issues started happening after the major storms. Areas underneath the pavers started sinking resulting in the pathway of pavers collapsing. They dug a trench for an irrigation system leading to the backyard and I suspect it wasn't properly compacted leading to the premature errosion and collapsing of the pavers. I spent over 40k+ on this project and have been very gracious on getting the issue resolved before posting this review. I've made, 8 different attempts over the span of over 2 months to get this inspected/repaired. At first I'd get a promising message saying they'd get someone out right away, then wouldn't hear anything for days. Now I can't even get a response back.

They did a fine job on the landscaping. What they could not get right is the sprinkler system and getting someone who would set the timing correctly on the sprinkler box. Lots of people promised to come out but never showed. Had a repair company final fix it all.