Pro Plumbing Air & Electric

Great. Very skilled, professional, excellent customer service.

Alex arrived ready to work. He was kind, personable & willingly kept me informed before, during and after. Quality, honest service. Great first impression of the company. Will continue and recommend.

This company is a scam. Do not call them. They will respond quickly and attempt to get to you first. An electrician came to the house an hour late and then created as estimate for more than TWICE as much as a highly reputable second company who'd already estimated the same job. The person then proceeded to claim that didn't include "materials." Do not use this company unless you want to pay ridiculous prices.

Well, the job is done, so at least I do not have the leaks problem. However, the company charges too much for their services. They charged me 526.44 for a faucet! The plastic P-trap 96.27 and so on. I paid total 1355.50 for the 2 1/2 hour job. Even if the plumbers are paid $200/hr (unlikely), the labor should not be more than $500. So this company will way overcharge you on the supplies.

Called for service around 9AM on a Saturday. Technician was promised at 11AM and he arrived at exactly 11AM. Wore booties on his shoes while in the house, and wore a mask as we did also. Repair was done in under an hour. Very professional.

Quickly and with no mess.

We discovered a water leak on Friday lunchtime. Company was unable to get anyone out to us until Monday afternoon. We understood that it was weekend. Unfortunately by that time the water leak had disappeared and we were having trouble locating again. Hoping and praying it was a very big fluke and we will never see it again! Technician was professional and tried to figure things out but it just wasn’t there 3 days later.

They arrived on time, provided an estimate, and completed the work in a very short time. Would definitely hire again as they were professional, personable, and explained everything thoroughly.

We hires Pro Plumbing Air & Electric for a Plumbing service call.

Perfect Quickly diagnosed problem They will return to install replacement part once they receive it

Great efficient and very professional.

Herbert was knowledgeable, and professional and reasonable he did excellent work but the customer service need help I have inquired about a invoice prices and work done which I haven't recieved as of yet.

Repairs were done very good.

This group responded quickly but bought a new water heater that didn’t fit with the current plumbing. Their charges were very high. They talked me in to. Using their service plan and that was a huge mistake. You’re better off with a service like A & T Electrical.

Caleb communicated with us throughout the check of our system. He and myself had a problem locating a certain item to check on an alarm but he figured it out, finished assessing the problem and worked up the estimates for us to decide upon. He gave us time after completely explaining each estimate to decide. He also got on the phone and explained to another employee who might be dispatched to complete the repair once parts came in exactly what the problem was, what parts he had ordered and what needed to be done. Caleb made sure all bases were covered. We have used this company for many things over the past 8 years. We have always been very happy with estimates, work performed and with employees. We will continue to use in the future

Everything went very good. Technicians were polite, knowledgable, on time and cleaned up after completion .

It went really well

Plumber was knowledgeable

Wonderful I would use pro plumbing, heating and air again

Wonderfully!

great, fixed it same day, with estimate

Just above par or expectations.

I called Pro Plumbing reference a leaking tankless water heater. The tech quoted me almost $8712.59! I politely declined. The tech said he could fix repair for $396.54. 2 Hours later he advised that he had repaired the leak. I was confused due to not seeing him disassemble the parts he stated were leaking. I paid him the $ ($200.00per/hr)! It started to leak within an hour of him leaving. I had to call another company to fix the problem. I called Pro Plumbing multiple times and left multiple messages but still they refused to call me back. I contacted BBB and Pro Plumbing then replied back. Pro Plumbing refused to provide a refund. I emailed the company a 2 page detailed email explaining what the tech told me and how I was confident that he lied to me about the repair. I have since asked for photos of what he repaired or disassembled since they are supposed to document the same. They stated that they could respond back out to fix the repair only after I told them I already used another plumbing company. The owner, Thad Hedrick was incredibly dishonest and lacks any integrity regarding customer service. I am still waiting for those pictures(that don't exist), a refund for the repair that wasn't made, or at least a phone call. Stop cowardly avoiding me and address this gross deliberate action that was taken by your tech. I have a photo of the still leaking tank (taken by the other company)when the other company responded to fix it. $400 may not be a lot of money to Thad Hedrick or Pro Plumbing but I'm trying to feed my family on a low salary. Avoid this company at all cost. I have kept the invoices and photo's to document this incident. I will warn everyone I can to stay away from this company. Thad implied that he can't trust customers due to some lying to him in the past. I haven't spent this much time writing about this incident out of boredom. I've been in law enforcement over a decade. I wouldn't risk my word, integrity or my family's future to write a review that was a lie or that I didn't believe. I have asked them to call me back. They refused. Stay away from this company.

I’m so glad I called Pro Plumbing to fix my problem. Roger is knowledgeable, professional, kind, and courteous. I will not hesitate to call them again if I have trouble.

So far so good, not completely finished