Pro Plumbing Service & Repair Inc

HE WAS A CLEAN HONEST PERSON THAT NEW HIS JOB

went well would highly recommend

They were hired in January 2017 to install a kitchen faucet. We paid them $350 for the faucet, rehook up the dishwasher & garbage disposal. Within a few months the faucet became loose and with time became looser to the point of collapsing. We called them to fix what they were originally paid to do. It took almost 2 weeks for them to come. After they tightened the faucet they charged us $147. If you want to get ripped off and have a job done incorrectly call them.

still had some leak in the bathroom that had to hire another plumber to fix the issue

work performed as planned

Service was terrible. He is a rip off. He put on a 20 dollar part and was here for 20 minutes, then charged me 137 dollars for parts and labor. I paid him and told him I wouldn't be using him again. He left and the job was not completely finished, he gave me an estimate of 200 dollars and only showed up with one part and said he would have to come back out and fix it again. When he was here he was on his phone and doing transactions for his bank. I was trying to talk to him about the problem and he was not listening.

He was professional and got the job done

He came out as promised and charged $339 by check; he did not wish to take a credit card. We made 2 or 3 appointments to come back out but never he showed up Now calls make to him are going an answering service and he never answers any of the messages left.

It literally took them about five minutes. It was just one guy who came out.

I guess it went fine. I had to get in touch with the owner to get someone out there, but once I did it went fine. I probably got it because I saw that and I needed it done anyway. The guy was pretty good. It was one of those things where you guys send emails out and offer up a deal and I go okay, this sounds good because I didn’t have anybody in particular to do that work and I needed it done. So, I’m sorry I wouldn’t have remembered who they were when the time came. I would probably call if I knew what to call. It was just changing out a faucet. They did the job right. It worked right.

They cleared the partial block, advised that the original equipment was top quality and no need to replace. They advised running ice cubes through the disposal once a week to keep it running.

all but the kitchen sink done well ! well the plumber told me I needed to replace my faucet on the kitchen sink, he would get me a quote.i called the boss said he look into it , than I called and said hey the whole countertop needed to be replaced , so he said they could replace some inner pARTs i think washers. i replied but your plumber said it was rusted , washers could have been replaced when hector who was excellent was here. well 2 weeks later and now he says replace the counter top. in simple terms he left me feeling he didn't care.

Charged me $600.00 to replace my tankless ecosmart water heater with a Titan and then charged me $50.00 to change supposed leaking hoses that were perfectly fine before. Today, I found out that the hoses are no more than $11.00 a piece and the Titan tankless water heater that he installed costs $199.00. What a rip off!!!! So disappointing. I didn't ask if he was licensed or to see it, but if he's on Angie's list, I guess he is. ??

Came all the way from Miami to Pompano Beach to honor purchase even though it was "out of territory"

The flushing of the water heater went well but I was told that was all they were instructed to do. This was advised as a special.

Extremely well, very professional work and the installers had a very friendly demeanor. Alex Santana was a pleasure to work with.

It was a difficult process actually. They were VERY responsive in calling and emailing me to confirm an appointment, which has not been the case with other companies with whom I have purchased an Angie's List promo. The appointment date and time I had asked for was available, but unfortunately an hour before my appointment, Alex called me to say there had been an accident with one of his vehicles, and he was not going to be able to make the appointment. He said he did not have his calendar with him at the moment, but someone from the office would call me that afternoon to re-schedule. I was fine with that, and glad they contacted me before the appointment to let me know so that I wasn't waiting. That appointment was on 6/1 at noon. On 6/4 at 2:14pm, I still had not heard from anyone at their office, so I emailed them back asking for a re-scheduled appointment. That email went unanswered. I called them on Friday, June 9th at 8:38am, and got voicemail, so I left a message saying that I needed to re-schedule, and for someone to please call me. On Monday June 12 at 9:56am, I still had not heard from them even after leaving a voicemail, so I called yet again. They returned my call within 5 minutes, and said that they had accidentally marked my job as complete in their system and apologized for the error. They then said, they could have someone out to the house within a couple of hours, and asked if I was going to be there. I said, sure, come on. Unfortunately still waiting for someone at 4:00pm (6 hours later), I still had not heard from them, and no one showed up, so I called them at 4:18pm and got voicemail again. Left another message, this time advising them that no one showed up, and I needed to re-schedule. Sadly, that voicemail ALSO went unreturned, so I called them back this morning, 6-14 at 9:56am, and the phone was answered. The Lady I spoke to (sorry I cannot recall her name) was super friendly, and very nice and apologetic. She said she was surprised to hear that no one had showed up. They had trouble with an employee, and had to let him go. Apparently that employee is the same one I was waiting for all day on 6/12, and again, they were unaware that my job was not completed. She said she would check the schedule and get back with me, and she did exactly that within 5 minutes, and said they could come within 30 minutes. They showed up actually sooner than that, and the job was complete in less than 10 minutes. Alex was very friendly, and a nice guy, and clearly quite capable of his profession. It is unfortunate that it took 3 appointments to get the 10 minute job completed, and a lot of unanswered and unreturned phone calls and emails. In speaking to Alex, it seemed perhaps they were overwhelmed with purchases on Angie's List, and didn't anticipate coming into Broward County, since they are Miami-Dade based. It seems that Angie's list inadvertently offered the deal across both Counties, which they had not anticipated. I am overall pleased with this bargain price, and happy to get it completed. Maybe the office needs a little help, or some better organization, not really sure.

Work went well

Horribly. Living in South Florida I am used to bad response from businesses. That's why I subscribe to Angie's list. But for the life of me, I don't know why a business would make an offer on this site to then give HORRIBLE response. I purchased an on-line Angie's list offering for the faucet replace, paid $89 and awaited the scheduling within "48 hrs". Try two weeks later, after I had already contacted A.L. and got the reimbursement. When they did call, two weeks later, their response -- "Well you could have called us---" Seriously? Typical south Florida shoddy business practices - lazy, unresponsive, arrogant. Do yourself a favor and don't EVER use this company.

Excellent. Quick to set and keep appointment after purchasing deal on Angie's List. Plumber worked quickly and efficiently. No leaks, no problems. I'd hire them again. Happy to recommend them to anyone.

Hector had to purchase a new faucet as he did not have the correct size in his truck. It turned out to be defective and was leaking. Rather than leave a shoddy job, he removed it and replaced it with another new one. He was scheduled for 10:30 am and called to say he was running late and would arrive around 12:00. At 1:30 I called him back and he was still running late, eventually arriving at 4:00. It was a rainy day and that may have contributed to the delay. Also the fact that he had to go out an purchase a faucet then remove and replace it didn't help. He honored my voucher even though it had expired earlier in the month. I will definitely call them for other plumbing jobs.

He was an hour and ten minutes late for the appointment with no call. I had to call the company to ask where he was. When he got to my house, he did not know what he was at my house for. This showed me no professionalism at all. I asked him to let me know when the job was finished so I could check it over. He left without telling me and left the job unfinished. I would not recommend them or uses them again. I am very disappointment.

They did great job

It went well would recommend the company.

I am absolutely pleased at his obvious knowledge and open communication about the problem and potential costs. Would I hire him again despite the initial negative review ?? ABSOLUTELY!!!! Thank you Alex for making things right!