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Prostar Water Inc
Electrical Baseboard or Wall Heater - Repair, Recovery Service - Water Removal, Central A/C - Install,
About us
Prostar Water Inc is a professional Puronics dealer with 15 years of experience in the water industry. Our product is the only EPA registered bacteriostatic water conditioner for residential and commercial use. What does this mean for you and your family? Filters remove chlorine from water, leaving the filter environment susceptible to bacteria growth. Prostar Water Inc brings the NASA technology, developed to inhibit bacteria growth while purifying the water aboard the shuttle orbiters, right into your home. What do our customers think? Satisfied customers have been overwhelmed by great service and top quality water. Please read our reviews. Have you heard of Puronics? Our company is authorized by Puronics Water Systems which has been a prime manufacturer since 1947. With millions of satisfied customers throughout the world, our products are EPA registered, NSF certified, and recognized by Environmental Protection Agency as a climate leader. Are you looking for qualified technicians? Our factory trained, certified technicians analyze your water with a portable lab system in your home. Prostar Water Inc is the number one choice for consumer households, restaurants, hotels, and commercial businesses.
Business highlights
30 years of experience
Services we offer
& Filtration System Installation & Service., Filter, Water Purification System, Water Softener
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 230 reviews
Camillia B.
Mar 2023
Justine from Prostar was very knowledgeable and professional. She gave us great price options and followed up after the installation to be sure we were happy. They were on time and did a great job! The technician thoroughly explained what they were doing and how long it would take. We had several quotes/options, but Prostar Water definitely provided the best product and service for the money!
Arun K.
Aug 2022
It was a pleasure to work with Justine from Prostar Water Inc. She was on time and provided a competitive quote. She was patient in explaining the different options I have. Definitely would highly recommend her.
Rajesh C.
Aug 2022
The installation went well. Justin from sales is awesome and took all the inputs and scheduled the installation appropriately. The installation team Doug and JD are excellent. They worked very hard in the hot sun and installed very patiently. Very cooperative, cleared all the questions we have. We had an issue with the drainage of the purifier as it occupied our washer and dryer which prevented our washing machine installation and Costco denied the installation. But upon contacting prostar Doug or JD came and resolved the issue in no time. He installed the washer and dryer as well. Really appreciate the team and their services..
Sallie B.
Aug 2019
They were good but expensive. They have professional service people and they came on time.
Anand M.
Jan 2018
ProStar Water Solutions Inc - This is a scamster company preying on 1st time home owners and customer ignorance. Robert sold us the Puronics water softener system and RO for a exorbitant price due to our lack of knowledge and awareness, and were also guaranteed life time warranty but when we reported issue - we are asked to Pay $600. Service and Maintenance Fraud - ProStar has been charging us $500 for yearly maintenance and service, where as Puronics product seller are recommending service to done only once every 3 years and general pricing for this in Texas including Houston and Austin areas is $200.
Response from Prostar Water Inc
"I am sorry for your negative experience. We absolutely recommend doing some shopping in order to find the right price point for you. Puronics (the manufacturer) is who determines the warranties and what is covered, we do not. The cost of the part needed to be repaired or replaced was under warranty, unfortunately shipping costs of said part(s) and labor is not included in the warranty. As far as maintenance goes there are several factors that determine the timeline. Depending on the degree of hardness in your area and usage you may be able to surpass the recommended 12-18 months. We typically notify our customers annually but it is up to your discretion if you would like to move forward with that maintenance or push it back."
RUSTOM K.
Mar 2017
I like the water filter they gave me. I can get the water straight from the tap. They gave me a free installation because I am an Angie's List member. All the salt is removed from my water. They told me if I referred anyone to them they would give me $500 credit. My skin feels better and all my food and coffee I make with my water taste better. Installing a salt filter is not as good because you end up loosing 300 gallons of water a month. One time I called to tell them my filter was leaking and they found everything was running and they didn't charge me.
Debbie D.
Jun 2016
unknown
Response from Prostar Water Inc
"[Member Name Removed], Thank you so much for posting your review. Glad to hear we met your expectations. Please let me know if we can help you in any way in the future. Patti Kreitzer - Customer Service"
Perpetuah S.
Jun 2016
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Response from Prostar Water Inc
"Thank you so much for taking the time to post a grade. Glad we made the mark. Please give us a call if we can help you in any way in the future. Patti Kreitzer - Customer Service"
Lori W.
May 2016
unknown
Response from Prostar Water Inc
"Thank you for taking the time to post your grade. If we can help you in any way in the future, please don't hesitate to contact us again. Patti Kreitzer - Customer Service"
Richard M.
May 2016
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Response from Prostar Water Inc
"Thank you for letting us know we did a good job! Please call again if we can help you in any way. Patti Kreitzer - Customer Service"
S. L.
May 2016
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Response from Prostar Water Inc
"Thank you for your post. Glad to hear we made the grade. Please give me a call if we can help you again in any way. Patti Kreitzer - Account Manager"
William K.
May 2016
We had lived in our new home a few months and knew we needed to have a water softener installed. ?We had met this company at a home show and they took our information. ?Expecting to be overwhelmed by phone calls from all the water softener companies we met at the home show, this company was the only one to make a sales call. ?After doing my preliminary review of all the companies I felt comfortable with scheduling a home demonstration. The salesman they sent to our home was somewhat new but extremely knowledgeable, friendly, and professional. ?Bo?answered all of our questions, and made us feel comfortable with moving forward with the installation. ?We were not able to purchase the system right away and asked Bo to please call us back in 6 months, as we did not want to finance this purchase. ?He took our information, and called us back exactly 6 months later, returned to our home and completed the sale. ?He was also able to schedule the installation for the next business day. The installer showed up to our home exactly as scheduled and performed the installation in a timely and?professional manner. ?Bo also, returned to help with the installation. ?There were no problems with the installation and we were comfortable with operation of the water softener and the reverse osmosis. We purchased the Hydronex water softener?system, and the Micromax 6000 reverse osmosis. ?We have only had the system for a couple of days, but I am extremely happy with this purchase, and the entire ProStar team. ?We are happy to part of the ProStar family and look forward to continuing our business with them.
Response from Prostar Water Inc
"[Removed Member Name], Thank you so much for posting your comments. We appreciate your feedback and so glad you made the commitment to go with us. I am the first point of contact, first call from shows etc., so as you mentioned I know first hand the importance of follow through. Thank you again and if there is anything we can ever do for you, just give me a call. Patti Kreitzer - Customer Service / Inside Sales"
William K.
May 2016
We had lived in our new home a few months and knew we needed to have a water softener installed. We had met this company at a home show and they took our information. Expecting to be overwhelmed by phone calls from all the water softener companies we met at the home show, this company was the only one to make a sales call. After doing my preliminary review of all the companies I felt comfortable with scheduling a home demonstration. <br> <br>The salesman they sent to our home was somewhat new but extremely knowledgeable, friendly, and professional. Bo answered all of our questions, and made us feel comfortable with moving forward with the installation. We were not able to purchase the system right away and asked Bo to please call us back in 6 months, as we did not want to finance this purchase. He took our information, and called us back exactly 6 months later, returned to our home and completed the sale. He was also able to schedule the installation for the next business day. <br> <br>The installer showed up to our home exactly as scheduled and performed the installation in a timely and professional manner. Bo also, returned to help with the installation. There were no problems with the installation and we were comfortable with operation of the water softener and the reverse osmosis. <br> <br>We purchased the Hydronex water softener system, and the Micromax 6000 reverse osmosis. We have only had the system for a couple of days, but I am extremely happy with this purchase, and the entire ProStar team. We are happy to part of the ProStar family and look forward to continuing our business with them. <br> <br>
Response from Prostar Water Inc
"[Removed Member Name], Thank you so much for posting your comments. We appreciate your feedback and so glad you made the commitment to go with us. I am the first point of contact, first call from shows etc., so as you mentioned I know first hand the importance of follow through. Thank you again and if there is anything we can ever do for you, just give me a call. Patti Kreitzer - Customer Service / Inside Sales"
GARY C.
Apr 2016
The service did not work out very well at all. The individual came out and worked on the water softener for an extremely long period of time, which I didn't have a complaint about, but after he was done, the water softener was leaking internally. You could hear the water running. I called him back and I asked him what his recommendation was, and he asked me whether my water was soft, I said yes, so he said he was done. I wasn't asking him to come and fix it for free, I was asking if it was repairable, because he said he got into it and found out one of the ports was blocked, and he peeled off the calcium and showed it to me, but now it is working. I had one that was not working right, and now I have one that is not working at all. I called to find out if he could fix it, and he said that if the water was soft, he was done. I was not happy with that. I am now trying to find someone who can come and look at it and see if it is fixable or if I have to replace it. It wasn't too long after I purchased the big deal that they came out. They didn't charge us anything extra. I thought the price was about right. He worked extremely hard, other than the possible damage that he did. He responded very well, but he didn't want to follow up on it. I will not use him again in the future.
Response from Prostar Water Inc
"Though it didn't go as smoothly as we would have liked your input is important. We discuss each case as we did with yours. Always striving to be the best is the goal, and on most occasions as you can see from the many happy customers, we usually make our mark. I sincerely apologize for any inconveniences we may have caused you. customer Service"
Elizabeth S.
Mar 2016
Everything went great. Just a few details to keep in mind. There is an extra charge to drill through granite based on the thickness and there is an extra charge to upgrade the faucet. I would recommend them and use them again despite the extras. I love my RO system <br />
Response from Prostar Water Inc
"This is Patti in Customer Service. Thank you so much for posting your input on our company and the service we provided. If there is anything else we can help you with in the future, please let us know. Patti Kreitzer"
Khanada T.
Mar 2016
Great.
Art L.
Mar 2016
<p>Patti, was friendly, quick to respond to requests, overall great customer rep for the company...made selecting Pro Star as our provider very easy. The tech, Robert was friendly, courteous, helpful, conscience and explained in detail what he was going to do before he did it when replacing the RO system. They didn't as many companies will do try to upsell anything and as any good tech he also viewed our water softener was a very old one (over 17 years old, not even in market any longer) and simply offered a brochure of their systems, highlighting some of the advantages to include their service whenever we might need it. There was no arm twisting or hard sells involved from either Patti or Robert. </p> <p>After review and further discussions, we decided to go with their system, Puronics and added the water softener to the contract. As I always do, I asked for better pricing and since we were buying both a water softener and RO system...they were more than accommodating, giving us a better deal than I even expected. A+ in my book. </p> <br />
Response from Prostar Water Inc
"[Member Name Removed], Thank you so much for the amazing review and comments. We really appreciate it when our customers take time out of their busy day to tell us their story and the outcome. We strive to be a top notch company and it's nice to know we're making our marks! Have a GREAT weekend Patti Kreitzer - Inside Sales / Customer Service"
Dennis S.
Mar 2016
We have a water system on our place for cleaning and treating our water since we have wells. We have a water clarification system which we bought from them and they come out every year and do maintenance on it. It is more than just a softener, it's a clarification system as well, it crops out solids and everything. They've got a service tech that's really knowledgeable and knows his business. Their maintenance costs and service calls are not inexpensive but they are no different from anybody else. When they came to install the new part, it took about 20 or 30 minutes.
Response from Prostar Water Inc
"Thank you for taking the time to post your comments and grade. We learn allot from our customers comments . Let me know if there is anything else we can help you with. Patti Kreitzer - Customer Service"
Jennifer P.
Mar 2016
Great! On time – no issues.
Response from Prostar Water Inc
"Thank you [Member Name Removed] for taking the time to post your comments on the service. Our goal is to always give top notch service. We hope you will contact us again if there is ever anything else we can help you with. Patti Kreitzer - Customer Service"
MARTY C.
Mar 2016
Very nice, professional job at reasonable cost. <br />
Response from Prostar Water Inc
"[Member Name Removed], Thank you again for contacting us and for the positive comments you posted about the service and our company. It's important we know how we are doing as we always strive to be the best at our job. Please contact us again if there is anything we can ever do for you. Patti Kreitzer - Customer Service"
Naveena G.
Feb 2016
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Response from Prostar Water Inc
"[Member Name Removed], Thank you so much for posting your grade. We truly appreciate our customers and it's important for us to get your feedback. We give pats on the back to the technicians for jobs well done and also learn where we need to improve. We should always strive to be the best we can be. Contact us again if there is ever anything else we can do for you. Patti Kreitzer - Customer Service"
Jena G.
Feb 2016
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Response from Prostar Water Inc
"Hi [Member Name Removed], Thank you so much for taking the time to post your comments. It's very important for us to know how we are doing and I keep a close eye on it. We strive to be a top notch company. If there is ever any other issues, please feel free to call me right away and we will give it immediate attention. Thanks again , Patti Kreitzer - Customer Service"
Olivia R.
Feb 2016
They arrived on time and went right to work. Very nice and neat. They worked very fast in running the line from the water main to the garage and then to the attic then cleaned up after themselves. <br />
Response from Prostar Water Inc
"[Member Name Removed], Thank you so much for taking the time to post your comments about the experience you had with us here at Prostar Water. It is important to get the customers feedback and to make sure we are doing a good job. Please give us a call if there is anything else we can do for you! Patti Kreitzer - Customer Service"
Rick L.
Feb 2016
Explained process as he went and also found leak in my plumbing. Extremely helpful in how to remedy that problem. Great job overall.
Response from Prostar Water Inc
"Thank you for posting your comments. So glad we were able to take care of your problem and please call us again if there is ever a need. Patti Kreitzer - Customer Service"
Lisa S.
Feb 2016
Texas Water Solutions sent Bo out on a Friday to give a detailed demo and explanation of how their whole house systems work. I found it to be very comprehensive and straightforward. We had a couple of questions that Bo referred to Robert, the owner and the response was very quick. In fact, when Robert came to have a look at our situation, he installed a reverse osmosis filter under our sink on the spot. Five days later, the whole-house filtration/softener was installed and we couldn't be happier. The installation was very smooth and very clean. The water quality is amazing and maintenance is very easy. We look forward to having our system serviced by this company as part of the recommended maintenance on the unit. <br />
Response from Prostar Water Inc
"Thank you so much for posting your comments and your experience with our company. I'm very happy to hear we made the mark. If there is ever anything else we can do for you or questions that might arise, please feel free to give us a call. Patti Kreitzer - Customer Service / Sales"
Licensing
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FAQ
Prostar Water Inc is currently rated 4.9 overall out of 5.
Prostar Water Inc accepts the following forms of payment: CreditCard
Yes, Prostar Water Inc offers free project estimates.
No, Prostar Water Inc does not offer eco-friendly accreditations.
No, Prostar Water Inc does not offer emergency services.
No, Prostar Water Inc does not offer warranties.