Proven Termite Solutions

Jorge did an excellent job with our termite treatment. He arrived on time, explained the process clearly, and was very professional throughout. The treatment was thorough, and we feel confident the issue was fully addressed. Highly recommend!!

Proven Termite Solutions did great preventative work at our home. Our neighbors had an infestation so we called PTS out to do both tenting and subterranean prevention (they fumigated our home about 15 years ago too). We were initially upset that some pavers close to our home were drilled through as part of the process, but they stepped up and covered the full cost of swapping them out (we luckily had leftover pavers from the landscaping project). Mistakes and miscommunications happen--what matters is how a company responds, and they made it right. I find them trustworthy and recommend them!

Updated: This review is a checklist for those who are sensitive to any type of harmful substances in the air. I highly value honest reviews, and just want to share what I wish I knew before signing off on fumigation by my landlord. Common questions I had, and what my advice is for you: 1) Is there residue? There was a thick film of white dust left on my furniture (desk and side table) that was left inside the apartment. I learned that it's due to the windows staying open during fumigation. They told me it's not toxic, but I suggest definitely do a thorough cleaning before moving in your items. Recommendation: Move all your furniture items into a U-Haul rental truck during fumigation. 2) Is it safe to return the same day they take off the tent? The ventilation process, is done with the tent still on, and for 22 hours ish. According to the CA regulations, it's following protocol, but for me, I chose to wait an extra 4 days to return to my apartment. Even still, I had dizziness, headaches, and shortness of breath. 3) Are there health risks from fumigation? Anytime there are lethal chemicals/pesticides involved, of course there are risks, and you sign a paper noting that you're aware of them. However, if you're worried at all about your health and post fumigation air quality, I would read up on fumigation alternatives before going through with it. I didn't do enough research, and just trusted what I heard from my landlord, but each person will have a different reaction. I had a respiratory induced panic attack in the early morning 4am (this was my first time having a panic attack, so I didn't know numbness in my hands, was more likely due to panic attack, rather than vikane/chloropicrin toxicity). I went to the ER, got several lab tests and x-ray for lungs, Hospital bill was $17,000, with insurance, my out of pocket was $3,000. A huge bill, for something completely unexpected. 4) What happens if you call poison control? I called the poison center number listed on my door post fumigation, to learn more after my visit to the ER, but found the number is completely unrelated to PTS. They said they know nothing about fumigation and cannot share info on how to ventilate the room better, but their response was that any respiratory issues are due to the Chloropicrin (similar to tear gas) agent that was used - it has a chemical half life of around 20 days depending on the temperature & amount of sunlight (in dark cool spaces chloropicrin can last longer. Even still, we had this fumigation Sept 8th, and it was relatively warm, but we don't get sunlight in most of our building, so this could have been less favorable for me). 5) What can you do, in the event that you have symptoms post fumigation as a tenant (not client of PTS)? At the first sign of fumigation, you must contact PTS. Don't contact your landlord, or poison control, call someone at PTS directly, or have someone call on your behalf if you're unable to. At any sign of light headed-ness, dizziness, shortness of breath, tightening of chest, call them (don't email or text). Contact PTS right away, and get another place to stay for the night to reduce any other risk of exposure. Have PTS come out and re-test the levels of Vikane and Chloropicrin, tests near vents and areas that might have trapped chemicals. Keep a log of your symptoms, and log your communication in written form with PTS staff. This entire experience, lasted 30 days, from pre-fumigation prep, staying at my parent's place for 2 weeks, until eventually returning to my apartment. Thankfully, Andrew from PTS came into the picture and brought an honest and empathetic perspective to my incident. He helped me feel safer at my apartment, and spoke with the utmost respect. You should definitely request to get in contact with him if you're having any concerns or worries, pre/post fumigation.

Proven offered the best price among the three quotes we got for fumigation and subterranean termite treatment. Our overall experience with them was smooth: working with Ryan in Sales, scheduling with Chris at the office, and having Ryan the tech perform the subterranean work. I appreciated that a human always answered the phone at the office and I didn't have to go through a series of automated options when I called. Ryan (tech) was professional and especially helpful, providing us with insight for all our questions. He was very knowledgeable and thorough with his work. The only part that could have been improved was that a subcontractor was used for our fumigation, and there was some loss of communication. The subcontractor was great, and we were happy with their services. We were just unsure of their arrival time and then they told a different guaranteed completion time than originally expected, per our Proven contract. I had to call the subcontractor's office who did the scheduling to request an early clear time so that they would be done with fumigation before our PG&E appointment to turn the gas back on. An inconvenience that could be improved, but fumigation went well. Proven has made the troublesome process of termite treatment as easy as possible and we appreciate their work!

Theses people are very honest and great hard working guys. I left my valuable stuff inside during the fumigation and was so mush worried that I lost it it’s gone when I asked them I was told our employees are very honest and they provided it to us. Our stuff was safe and we got it back thx to the company and staff

We were very satisfied with Proven's service.

Everything went very well. They were quick and professional. Note that the prep-work says to "remove all vegetation from the foundations". This means all bushes and plants. They didn't seem bothered about grass, but you should ask them about this and not take my word for it. They will clear away anything that is in the way when they come to do the tenting. So if you have cement blocks under your downspouts they will be moved. Also where the tent rests on the cement like sidewalks, they will pull dirt from the yard to help hold down the tent. None of this was damaging but it was slightly unexpected. I'm not complaining about this, just letting other people know what to expect.

I had some house guests and was not able to set up an appointment. Sandy followed up twice and we were able to set something up a few weeks later. The inspector was on time, very professional and explained everything. The actual crew also was professional and did a very thorough job. They cleaned up after themselves and explained about their follow-up service. Of course I have no idea whether the treatment is working, but they will come back in a year, or sooner, if the treatment isn't working. Very pleased.

Very easy to work with them. Good customer service.

great - honest and dependable.. worked!

Smooth process, lot of prep work but instructions were clear and they answered all questions without last minute surprises

3 sites found (we already knew of 2): Garage side door, eves next to back door, (known), and garage main door. After we cleaned out most of garage in prep for repair work, found many places with evidence of infestation, not found by company. Company recommended tenting the house. Not practical for us at this time. Recommended a repair person knowledgeable of termite damage. Called. No response. Will call for treatment after structural work is completed.

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Their quote was among the lowest and included 3 year warranty. Work was done on time and professionally. No complaints and I would use them again if needed.

Was very easy to schedule an appointment for an estimate with Marc; good office support so always someone there to answer the phone and questions. Marc was responsive in answering calls. Follow up with estimate and paperwork good. The process went well. Crew took care to put cloth spacers on certain angles of the roof and gutters to protect them. The estimate was reasonable because they do not subcontract out the work. In fact, other companies use them to do the fumigation. 3 houses on our street used them.

The folks are professional

They were very professional. They clearly gave details of services to be performed. They were punctual.

They're pretty good.  They did the whole house fumigation. Everything started on time and ended on time. All communication was done thru email.

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We are very happy.  The company is very professional and I received several calls prior to the fumigation to make sure I was prepared for the procedure.  It is a lot of prep work, but they were on it!  Also, I called them several times with questions and they were very patient and knowledgeable. I spoke to several staff and all of them treated me with respect and courtesy. <br /> I highly recommend this company. <br />

I pretty much never write online reviews, but I was so pleasantly surprised by Proven Termite Solutions that I would like to recommend them. Their prices are competitive and their customer service is excellent. <br /> I saw evidence of termites in multiple areas of my house, and I suspected that I would need to get the place tented. I reached out to PTS based on Angie's List recommendations, and Jim came out for an inspection. He was very polite and professional, and confirmed my suspicions that tenting was the best way to go. He answered all my questions and gave me a written estimate on the spot. After that, I reached out to two additional companies - one based on Angie's List recommendations and another based on the recommendation of a friend. Both companies sent out agents to inspect the house, but after that, communications dropped off with both. I finally got a quote from the second company (for hundreds of dollars more than PTS), and the third company never even responded to me. <br /> I scheduled my fumigation with PTS, and in the days leading up to the service, Jim and Chris kept me in the loop about what needed to be done and were very responsive to all my additional questions. I decided to hand off my keys personally on the day of  the tenting. The crew was very polite and took care not to damage any of my rosebushes. After the fumigation, I was really surprised and happy to see that the crew put back some mulch and rocks that we had moved away from the house in preparation for the tenting and also closed all the doors and drawers we had opened. <br /> Fumigation is an annoying process, but PTS made it as painless as possible. <br /> <br /> <br />

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