Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Prudential Heating and Air Conditioning Company
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
100+ employees, Offer 12 months same as cash to qualified buyers, Other finance options available, Participate in yearly mfr. promotions, special promotions for maintenance agreement customers. Minimum 3 people available for emergency service 24 hours/day, 365 days/year, more if needed. We answer (502) 966-5813, 24/7/365
Business highlights
Emergency services offered
79 years of experience
Services we offer
Heating, air conditioning, air filtration, dehumidification & indoor air testing. Geothermal heat pumps. Sales, heat pumps, humidification, service and installation with our employees.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8297 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 1-25 of 297 reviews
Mary M.
Jul 2020
They are great. They do a really good job and I highly recommend them.
Response from Prudential Heating and Air Conditioning Company
"We thank the customer for their business and we appreciate the comments about the services our people provide. They try everyday to ensure complete customer satisfaction. Look forward to our continuing relationship."
David W.
Apr 2020
Prudential has done my annual maintenance for a couple of years. Recently the AC gave out after 17 years with the original unit. Prudential was prompt in their response to look at the issue. They proposed options to fix, but I chose to purchase a new unit. There was no pressure from anyone to purchase a new unit which was good. Keith was my sales representative, and was very professional with his recommendations. I got 2 additional quotes from other vendors before choosing to go with Prudential, and I am glad with the decision. Unit installed and working great! Keith even made recommendations on window replacements that would make the overall home much cooler. Looking into that now. Much thanks to the Prudential team for making this process easy, especially in times when people are struggling in general with the Coronavirus situation. Great work Prudential team!
Response from Prudential Heating and Air Conditioning Company
"We would like to thank the customer for their business and the comments provided about the experience they had with Prudential. Our people work hard to provide the finest income service experience possible."
Caroline A.
Sep 2019
Our air conditioner died on a Sunday morning. I called Prudential at 10:30am, they had a tech out and the problem fixed before noon. I'm very happy with the prompt service and quick turnaround on a weekend!
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and the review that was posted. Our people try to provide the finest in home service experience possible."
Charles S.
Jul 2019
Originally bought the HVAC system from Prudential. When the AC went bad, they are who we called. Now I have been dealing with an AC problem for over a month now. Each time they come, something else is wrong. Not sure if they are incompetent or the parts they get are bad. First the coil had a leak. They ordered a coil (not under warranty would take a few days to be in) but once they replaced it they told me my compressor (still under warranty but needed to be ordered and would take a few days) was bad. They replaced it and in less than a week the system could not keep up with the heat. They come out and found a leak next to the compressor. Fixed the leak and then they tell me the replacement compressor is bad which means again, I have to wait for it to be ordered.
Response from Prudential Heating and Air Conditioning Company
"Mr. and Mrs. [Member Name Removed] - after reviewing your service history, it does appear that we changed an evaporator coil and compressor earlier this year. We made a service call on Friday 7/5 to provide a diagnosis on why your system was not cooling. We found the compressor - which was still under warranty - to be bad. We immediately ordered a new compressor and are installing it now (Monday morning - as soon as it arrived). Due to the wide variety of compressors in the market, this is not something that we are able to keep in stock. We appreciate your patience during this heat wave, but we're glad your air conditioning will be back up and running soon."
Kimberly G.
Jun 2019
My AC went out and Prudential did come out and fix the AC on April 11th. My AC and furnace were both 25 years old so I wanted to replace them both. I was told someone would call me to set up a time for an estimate. I didn't here from them so I called later in the day on April 12th and twice the following week. I never received a call back from them until today June 7th. I felt they were not interested in giving me a quote so I had another company out and they replaced both my AC and furnace a few weeks ago.
Response from Prudential Heating and Air Conditioning Company
"We want to take the opportunity to apologize to the customer for our screw up. Our company did drop the ball regarding following up with the customer need. We have processes for this, unfortunately, they weren't followed. Again, we apologize to the customer."
Hilary D.
Mar 2019
I have had Prudential's HVAC Maintenance Plan for several years and HIGHLY recommend them. I have a 26 year-old furnace that receives their attention annually. When I called for my annual maintenance check for my furnace, they gave me a date and time that fit perfectly into my calendar. After my 45-minute advance call, Stuart showed up ready to don shoe covers before entering my home. After a thorough inspection and cleaning, he recommended NOT replacing the furnace because it still had a lot of high-quality life in it. What a relief! The annual maintenance cost not only covers inspections for your furnace and AC, but covers labor costs as well if anything is needed. Who else does that?
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and the wonderful comments about our maintenance program. We do believe the program provides best overall value."
Gerry H.
Oct 2018
I had this service done around 4 years ago and it was a good furnace and AC, and energy efficient too. My L G and E bill went down a lot. I was very happy with the service.
Response from Prudential Heating and Air Conditioning Company
"We thank the customer for their business and the review posted regarding their experience with our company."
Gerry H.
Oct 2018
This was at my old home about 4 years aga now it was a good price and my air and heating bill went down with L G and E . I was very happy with this heating and air purchase.
Response from Prudential Heating and Air Conditioning Company
"We do thank the customer for their business and their comments provided regarding their experience with Prudential."
Erica C.
Aug 2018
What a pleasure working with this company. Very fast, kind and professional. The installation was so smooth and fast. The men that came out were so friendly and made sure everything was clean when they were finished.
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and the wonderful review regarding the work our people provided. They try hard to provide the finest in home service experience. Again, thank you."
Laura M.
Jun 2018
We have been maintenance (once a year check on the A/C and once a year check on the furnace) customers for years spending about $200 a year for that service and have always been happy with the service. Our A/C appointment is normally in August however, knowing it is an older unit I called in May and asked if they would go ahead and come out. I was told there was no need and they would call to schedule in August. Well last night the unit went out. Don’t know if the service appointment would have prevented it or not. Called at 8 AM this morning (Wednesday) and was told they could come out Monday afternoon. I feel like 6 days was a little ridiculous even thought I understand it is hot out and I’m sure they are busy so she took my name and left a message for the service manager. I called back at 11:30 and left a second message. At 2 he finally called me back and while he was apologetic he also told me Monday or I could pay the emergency rate $98 for the first half hour and have them come out late Friday or early Saturday (still 3-4 days away). I am giving them a C because up until now we have been happy with their maintenance (and even recommended them to friend) but I question what is the point of being a maintenance member or “preferred” customer if you can’t get them to come out within a day or two when you need them. Will be looking at one of the other providers that value the loyal customers.
Response from Prudential Heating and Air Conditioning Company
"We would like to thank the customer for their well written review and comments. We called the customer to apologize for not being able, at the time referenced, to provide the service she had experienced from us in the past. While an explanation falls short of providing the service she needed, we do want to recognize our staff had been working [Member Information Removed] hours to take care of a number of customers during a prolonged heat spell, we did fail to take care of her. We are working to improve this situation so it doesn't happen again. Again, we thank the customer for her professionalism and we hope she remembers the good service we provided in the past. We do look forward to a continued relationship."
Gerry H.
May 2018
AC, furnace and humidifier installed it was a good deal and the warranty was transferable. They did a good job and was very happy with what I got.
Response from Prudential Heating and Air Conditioning Company
"We would like to thank our customer for their business and the comments provided about our provided product. We look forward to our continuing relationship."
Gerry H.
Apr 2018
He guys installed them and worked great happy with everything they did. It was March and cold in the house when the furnace went out. So got there pretty quick, so I wouldn't be cold. The price was a little high, but had a transferable warranty.
J P.
Mar 2018
Every contact and employee of this company showed exceptional professionalism. Sales Rep. Nick was on appointments ahead of time with a heads up call as he was on his way. He made decisions immediately, that was the most important item. His confidence and manors let the customer be very comfortable feeling he was there to solve the problem. When an alternative Lennox combination was needed for location, we talked with Lennox direct on the speakerphone. He was not done until ALL answers and commitments were WERE UNDERSTOOD. They constructed payment timing to start install for heat and simple payment on completion. The installers were great guys and I felt VERY SAFE with them having open access to my home during replacement. A manager arrived upon completion and check the complete job offering any help I might need. We went over every detail on the ipad style new digital Wi-Fi I-Comfort Thermostat. I REALLY knew how to use it when they left! Lenox Rebates & LG&E Rebates made the final price very attractive as Nick educated me on each available Rebate. I know I have a VERY PROFESSIONAL TEAM to support me after the sale. “They are not done until I’m completely satisfied!” .......... Well Done.
Response from Prudential Heating and Air Conditioning Company
"We would like to thank the customer for their business and the review that was posted to Angie's List. Our people try very hard to provide the finest in home Service experience possible. We look forward to our continued relationship with customer."
Rick R.
Nov 2017
Quick and easy. Guy was friendly and prompt.
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and the review posted regarding the experience provided from our people."
Ilene B.
Oct 2017
Well, the unit was repaired and is working well. I had called another firm and they said I needed a whole new init as well as a new furnace . Also I had a a home warranty and they came out and said that the reason the unit stopped working was an 'act of god.' naming hail. What a scam! What was wrong is the unit had the wrong fan in it. and it was not damaged by hail.
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and the time they took to write their review of our company. We look forward to our continued relationship."
David S.
Oct 2017
great job, very professional.
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and for utilizing Angie's List to post their review. Look forward to our continued relationship."
Joshua R.
Oct 2017
There was another company to my 4-plex and they charged me an after-hours service charge to tell me that I needed a whole new A/C unit. If that was the case, that was the case, however, I called them for a service charge and they could have said: "the compressor's bad or something else is bad or the whole thing's bad". That's what they said, "the whole thing's bad". I had Prudential out and they fixed it for $120 and it was running again.. The other company charged me $100 to tell me I needed a new furnace when I got Prudential to fix it for the same price.
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and we are glad to have fixed their issue."
Tom W.
Sep 2017
..
Response from Prudential Heating and Air Conditioning Company
"This is a duplicate post from same customer name. We do thank the customer for their business and time to post."
Tom W.
Sep 2017
They come every 6 months.
Response from Prudential Heating and Air Conditioning Company
"This is a duplicate post from the web. Again, we thank the customer."
Tom W.
Sep 2017
They come over any time I want for what I need. I’ve got the maximin that you can do with the air situation here. The highest end that you can get. I got the best. I had to buy the special filter that goes in there, that’s about $100. Other than that, I pay like $200 a year for them to come out twice a year. It’s a minimum twice a year to do the normal maintenance on it to make sure that everything is running right. It’s a whole year filter.
Response from Prudential Heating and Air Conditioning Company
"We thank the customer for their business and posting to Angie's List."
Taras G.
Sep 2017
<p>They were a subcontractor to a handyman company I hired to do an exhaust install. What I disliked was after the final install Prudential had to come out and hook up the duct work they ran. They ended up messing something up to where the exhaust almost came down so the handyman had to come back up and hang it again. I don't know what Prudential was charging. </p>
Response from Prudential Heating and Air Conditioning Company
"Sorry to hear of this customer experience. Our installation department will look into issue with handyman company and respond."
Shawn S.
Sep 2017
unknown
Response from Prudential Heating and Air Conditioning Company
"We want to thank the customer for their business and for the posting to Angie's List."
Ann J.
Aug 2017
They're prompt and efficient. It's held up wonderfully!
Response from Prudential Heating and Air Conditioning Company
"Thank you for your business and your posting to Angie's List."
Ann J.
Aug 2017
They're prompt with their service, and they're very forthright with their opinions. They're awesome! I love them!
Response from Prudential Heating and Air Conditioning Company
"Thank you for your business and posting to Angie's List."
Judith H.
Jul 2017
They are a good company. They don't push to replace the units, they are happy just to repair them.
Response from Prudential Heating and Air Conditioning Company
"We want to thank this customer for their business currently and the loyalty provided to us over the years. Our people try to provide the finest in home service experience possible."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Prudential Heating and Air Conditioning Company is currently rated 4.8 overall out of 5.
Prudential Heating and Air Conditioning Company accepts the following forms of payment: CreditCard
Yes, Prudential Heating and Air Conditioning Company offers free project estimates.
No, Prudential Heating and Air Conditioning Company does not offer eco-friendly accreditations.
Yes, Prudential Heating and Air Conditioning Company offers emergency services.
No, Prudential Heating and Air Conditioning Company does not offer warranties.