Purcell Service

"This is revolutionary equipment which will be the standard for steam cleaning which we do. Must consumers are not famliar with new equipment options because the standard is handwand carpet cleaning our equipment provide a deeper clean here is a link of are equipment we use to clean carpet. http://www.hydramaster.com/Products/Accessories/Rotaryextractors/RX20HE.aspx"

"Our firm had a tech do the first diagnostic. Later the customer called as Matthew the owner returned to check the system the compresser was working althought the compressor presures were abnorminal the system amp drawl was check to make sure the compresser was operating which was the case. Matthew told the homeowner that it wasn't likely that the system would make it over the weekend. That would answer the question why some else found the compresser not working. Also we were one of several companies after others. As to the repair cost are 1st tech spent sometime working with the system to help get some of the load of the compresser so the customer could some cooling. So they would have sometime to make a decision without pressure (like a salesman) that is where Matthew the owner came in he was called to give an estimate the owner expressed that the furnace was in the center of the home originally. So Matthew crawled done to the crawl space and found that was the case. Homeowner also expressed that there wasn't good air flow in the far east bedroom Matthew explain that since the furnace was moved to the garage that length to deliver airflow to the other in of the home the duct is sized incorrectly and repairs would need to made to correct the airflow problems. A estimate was given from the low in end which wouldn't meet their airflow concerns but would provide cooling. The customer seemed to be sincere in wanting the airflow corrected and didn't what the cheap way out. We believe the customer wasn't honest with us that is why i don't understand why they our upset. Matthew is more upset at reading their report he wish he would have done a better job with the pressure (like a car salesman). We also recommend we would refund the repair if they replaced the ac unit or replace the furnace with us. Also the Ameren deal we have made application they have been slow to adding other company such as ours and also we our really not interested in there program we feel as a company the owner should get the rebate cash but that isn't the case the contracting firm gets the money and it isn't $800 anyway. We feel Ameren should give the rebate cash to the owner not a discount off the job because the contracting could make the price whichever. We heard nothing but praises with our work and honesty when Matthew was there the homeowner explain that is why the choose our company; was are honesty and rating at Angies List. We as company understand that we can never make everyone happen but we try are best to be professional and if a customer as a complaint like this one it has been awhile since Matthew as had a complaint. Matthew feels he may need to check himself or should he? as a company and personally Matthew does alot of charity work for those in need, as employees we believe Matthew has done nothing wrong in this situation but to provide options. Matthew is sorry the results wasn't different but every homeowner has options, it soons like they found there option."

"Thank You Member. Sabrina and I enjoyed working with you. Enjoy having valued customers like yourself. We have enjoyed having you as a customer for the last 10 years we look forward working with you in the future with your annually service. Again Thank You so much for the kind review."

"Thank You member"