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Purely Water

Water Heater Installation and Replacement, Water Heater - Repair or Service, Water Treatment & Purification System Installation and Replacement,

About us

Purely Water is the only company that offers non-electric water conditioners. Why? Because it increases the dependability of your equipment. We have been serving the tri-state area since 1989. With a comprehensive line of water treatment products and trained water professionals dedicated to helping you determine what solution is best for your family. We have confidence you'll enjoy the Purely Water experience. We are an authorized, independent Kinetico Dealer. Reverse Osmosis Drinking Water is our specialty. Reverse Osmosis is a technology, not a product. Some of our certifications and qualifications include: WQA Certified Installer, WQA Certified Sales Rep, WQA Certified Master Water Specialist, Member national Water Quality Association, Factory trained dealer Factory trained installation, Factory trained service. We service most brands of equipment including no name units and other brand names (Electro-Soft, Master, Lancaster and many more). Call us with your needs. Purely Water is interested in solving your issues that includes advice as well as the equipment. Our softeners and drinking water systems have consistently been rated best buy. CALL NOW!!!

Business highlights

Emergency services offered
37 years of experience

Services we offer

Water Treatment - Softeners & Coolers.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.947 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
4%
3
2%
2
0%
1
0%
Showing 1-25 of 47 reviews
John M.
Jan 2020
5.0
Yes, I recommend this pro
We have been using Purely Water for over 20 years now, for our current home and previous home in West Milford. Our relationship with Roger began with him first trying to fix our contaminated drinking water problem over the phone, without Purely Water charging us a penny! Only when the common culprits and DIY fixes were ruled out did we meet Roger, who installed a water purification system that made sure our family of 5 would be drinking safely and healthy from our taps. This family business is ALL about solving problems and customer satisfaction. I have recommended Purely Water to several of our neighbors who now also boast of their amazing work, professionalism, and customer service. I highly recommend Purely Water to anyone who is in need of the services that they offer! John McCarthy

Carlos L.
Jan 2018
5.0
Yes, I recommend this pro
$3,600
We are very happy with our new water softener unit. From the first encounter over the phone to the end of the installation it was a pleasant experience. Roger, the owner, responded immediately to my initial inquiry and was very helpful in providing information and pointing to several sources online where I could get additional information on the different types of water softeners. The entire process was very easy and went smoothly. Everyone we dealt with was friendly. Roger and team were punctual and took the time to explain the system and how to maintain it afterwards. I would not hesitate to recommend Purely Water for your water softner needs.
Response from Purely Water
"Thank you for your review! It never ceases to,amaze me how many truly nice people are still in New Jersey. It would almost seem as if they had left by now. I appreciate your interest in water treatment and your ability to learn so much so quickly. I always find that as the level of interest increases so does the ability to make the right choice. Thank you again, my best to Sky and Luna!"

Conor O.
Sep 2017
5.0
Yes, I recommend this pro
$3,000
I had Roger come out and install a full house system. The experience was a delight. Roger was very professional and informative even our cat liked him and that's rare. The cost was expected and we got to spread it out over a year which made it much more affordable. We have had the system running in our house for over four years with zero complaints. If I need filters or service they and always ready to help. I am now moving forward with an RO system for quality drinking water. I would fully recommend them to anyone thinking about filtering their water.
Response from Purely Water
"Thank you for the review. It has actually been just under five and a half years (looked it up) since the unit was installed. I am looking forward to adding the Kinetico K5 Flex Filtration Reverse Osmosis system. We can put the unit in the basement for convenience. Thanks again for the review!"

Amelia M.
Sep 2017
5.0
Yes, I recommend this pro
$1,920
Very knowledgeable and friendly. I got 3 quotes and these guys were right in the middle. They delivered a quality product at a reasonable price. Fast half a day install and everything that was promised was completed. I would use them again and recommend to others.

Zahra E.
Sep 2017
5.0
Yes, I recommend this pro
I wish I could hire someone of Roger's calibre, brilliance and ethical principals on all projects I need to accomplish around our home. It is a pleasure to have Roger for a service call or job as he willingly shares his wealth of knowledge to assist you in understanding all aspects of your home systems. He takes his time and explains each and every detail in an easy to understand way . Not only is he straightforward, honest, highly efficient and extremely knowledgeable but if you need to call him he will guide you through all issues and concerns and explain the steps you need to go through to do such things as change your filter if you wish to do this yourself. I would definitely highly recommend Purely Water with Roger Garrett. I believe he will work with you to achieve whatever you are trying to accomplish.
Response from Purely Water
"Thank you for taking time to write a review. It has been a pleasure to service your equipment for several years. I enjoy visits and love to answer questions. You never fail to ask really good questions. Thank you again and I look forward to visiting again."

Jacob S.
May 2017
5.0
Yes, I recommend this pro
They did a really good job and I would definitely use them again.
Response from Purely Water
"Hi! It was a pleasure to meet you and discuss your concerns. We were able to provide you with a simple system that needs little service by you. What service you will need will be provided by one of our factory trained staff. Do not hesitate to call us any time whether it is with a question, request for service or if you have a referral. Thank you again!"

Christine K.
Nov 2016
5.0
Yes, I recommend this pro
I have been using Purely Water since I have my Kinetico system installed by Roger and his son about two and a half years ago. Roger is extremely professional and he quickly responds to requests. You can tell he is very committed to his job. I can really rely on his service, making sure I get my water filters changed properly and promptly. I must say he is one of the most professional home service providers I have ever met.
Response from Purely Water
"It has been a pleasure to serve you! We look forward to answering your calls and providing you with top notch service. Thank you for the review!"

Daniel L.
Oct 2016
5.0
Yes, I recommend this pro
$3,200
Roger and Chris were great. Very informative and answered all my questions. We decided after 6 years of living with hard water to finally install a softener. The installation went smoothly with no issues. The system installed from Kinetico is expensive compared to other products you can get at a big box store. But you are getting a superior product.
Response from Purely Water
"Thanks for the review! It was a pleasure assisting you in receiving the right system for your home and plumbing system. Getting it right the first time saves a lot of money. Your Kinetico needs no electricity to operate. It delivers soft water all day, every day. It is not unusual for a Kinetico system to use half the salt per year over most other units. It is likely to last more than forty years with few repairs. When calculated, the cost of ownership is the lowest in the industry. Thank you again for your business."

Sam S.
Oct 2016
5.0
Yes, I recommend this pro
$200
Roger is great! He has been working for me for years. He is a great contractor. He is trustworthy and explains the process of water treatment very clearly. I have been given prices from other water treatment contractors and never feel as comfortable with their capabilities as I do with purely water.

Marilyn H.
Sep 2016
5.0
Yes, I recommend this pro
Roger is very helpful and does great work. Always comes if there is a problem and never charges. He backs his work with a great service. I once had a problem, he answered the phone at midnight, the problem was caused by the town I live in back flushing fire hydrants, but Roger helped me and came the next day to make sure everything was OK.
Response from Purely Water
"It is always a pleasure to see you. Most issues are minor and easily fixed. Let me know any time I can offer assistance. Thank you for taking the time for the review!"

Andrew R.
Sep 2016
5.0
Yes, I recommend this pro
I contacted Roger at Purely Water via email to inquire about my issues and he responded quickly and helped me out. A true professional who was willing to teach me about my system and offer tips and advice on future maintenance.
Response from Purely Water
"Thank you for the review. Even though I do not service your area I do represent the brand of equipment that is in your home, Kinetico. It is the best system in the market. No electricity needed to operate. Continuous treatment even during regeneration. Only needs about 1/2 the salt to operate. You really lucked out the previous owner installed Kinetico. Expected service life is over 30 years with few repairs. It was a pleasure to email back and forth with the pictures you sent. Made it very easy to advise you on maintenance, where to get filters and more. Let me know if I can help you further."

David V.
May 2016
5.0
Yes, I recommend this pro
$4,000
The two installers, Chris & Royer had an amazing knowledge of water chemistry. They knew the kinetic system thoroughly and the work went fast.

Elaine K.
Mar 2016
5.0
Yes, I recommend this pro
$3,200
Excellent work very clean and professional.

Bruce R.
Oct 2015
5.0
Yes, I recommend this pro
$500
I've had relationship with Roger (the owner for 15+ years) since my environmental problem started. Totally professional, totally knowledgeable, totally fair - he is one trusted, awesome contractor!
Response from Purely Water
"Thank you for taking time to post a review. It has been our pleasure to serve you these many years through the environmental issue you faced. We were here to guide you through the phases from start to finish. Our mission was to make sure your water was safe at all times. I must say that it has been almost like being a member of your family with the hospitality you have shown us. Thank you again for taking the time to review our fifteen years of service. We are committed to a long term relationship with our clients instead of the more common here today, gone tomorrow."

Charles G.
Oct 2015
3.0
.
Response from Purely Water
"According to our records we were scheduled to service your conditioner on March 5 2015. Because you have a steep driveway and it had snowed we rescheduled to April 11, 20125. That is the last date we have for service. Work was done on that date. Do I have this wrong? I value your business and would be willing to discuss this if I have it wrong. In any event, please afford us the opportunity to continue to serve you in the future."

Robert L.
Aug 2015
5.0
Yes, I recommend this pro
$1,260
Roger was on time.  Did his job and explained thoroughly all details.
Response from Purely Water
"Thank you for your review. I was happy to fulfill your requirements for water treatment and within the budget set. I look forward to visiting again soon to check the operation of the new unit. Thanks again!"

Joe N.
Jun 2015
5.0
Yes, I recommend this pro
$6,000
On time, very helpful, informative, finished on time, left no mess, offered to come back to review if there were any questions. Offered to clean my existing unit so I could re-sell the unit.
Response from Purely Water
"Thanks you for taking time from your busy schedule to complete the Angie's List questionnaire. As a long term client it has been a pleasure to treat your water for so many years. Let me know if you need anything at any time."

Gene B.
Apr 2015
5.0
Yes, I recommend this pro
$3,300
What's to tell, good job start to finish - very, very knowledgeable - gave us lots of info.
Response from Purely Water
"Thank you for your review! I will be returning to check everything and will call first. I was happy to restore the full flow of water from the reduced plumbing that had been done by the previous installation. The Kinetico Systems will provide many years of soft water and the Drinking Water system (K5) will provide the highest quality water to your kitchen. Thanks again!"

Rob C.
Mar 2015
5.0
Yes, I recommend this pro
$3,490
Job went the way the installer said it would.  On time to the tee.
Response from Purely Water
"Thank you for your review. It was a pleasure to meet you and discuss your requirements. I was very happy to bring a high quality system to solve both problems in a low maintenance system to your home. We also appreciated your bonus - home made cupcakes! They were really great. If you need anything going forward, please call at your earliest opportunity. I am here long after the original sale for service or just questions. Thanks again!"

Fritz K.
Feb 2015
5.0
Yes, I recommend this pro
$1,000
They ordered new softener, set up an install date, came on time, did an excellent replacement and clean up, and explained the new equipment.
Response from Purely Water
"Thanks for the review. It was a pleasure to upgrade to the Kinetico system. A properly sized unit that no longer needs programming and setting the clock will be an absolute pleasure. No more middle of the night regenerations waking everyone up. No more power failure issues. Best of all - lower salt consumption and softer water. Please call any time with questions or comments. It was a pleasure speaking with you and your family."

Tony A.
Feb 2015
5.0
Yes, I recommend this pro
$3,000
Roger came out Friday evening to test our water ad explain the kinetic features & benefits. The system we purchased was installed the following Wednesday.
Response from Purely Water
"I always enjoy an appointment when the potential client has dome some homework and is truly interested in how products work. I love to explain in simple terms how these units work and why some do not. As you know, the Service Flow Rate is one of the key factors in deciding what unit will work. The existing equipment was not doing the job mainly because it was undersized. I was happy to fix the drain and bring it up to code with the Air Gap. I was also pleased with getting the unit to fit in the space available. Let me know if there is anything else you need."

Bill F.
Jan 2015
5.0
Yes, I recommend this pro
$2,000
I have dealt with Roger before and he is always professional.
Response from Purely Water
"That was a real pleasure to get the Kinetico K5 Drinking Water System in to replace the much older Reverse Osmosis system. What a great gift to your family for the holidays! Installing it downstairs (whee the old one was) saved a lot of cabinet space. The new faucet looks great and delivers the water almost three times faster than the old one. I just returned from fixing the drain connection from the water softener the other day. It was done incorrectly and was a real threat to your health. It has now been corrected with a trap and air gap. Call me anytime for assistance with water issues."

Ana C.
Jan 2015
5.0
Yes, I recommend this pro
$125
Roger came on time and was reasonably prices . He was very professional.
Response from Purely Water
"Thank you for the positive review. When I first put the Kinetico K5 Drinking Water System in several years ago I remember that you were a little concerned about getting the filters changed. That is quite understandable. Many companies promise to return and then find it "just too far". We won't take a job if it is too far to return for service - ever. We don't believe the homeowner should change drinking water filters. We are trained by Kinetico in the proper procedure to change the filters without damage to the system or contamination of the cartridges. The few minutes it takes for us to change the filters is a great opportunity you to ask questions and get answers. Water issues are an on-going process and new questions arise even when you have treatment. Enjoy!"

Steven D.
Jan 2015
5.0
Yes, I recommend this pro
$3,100
Very well. Did a very nice job.
Response from Purely Water
"Thanks for the review! The older unit was no longer doing the job and was very inefficient. The new Kinetico s250-OD will use a lot less salt and provide even better water. The prior unit may have had a longer life if a filter had been installed. Even small amounts of grit can be damaging to systems that have a piston and cylinder style control head. Kinetico is a unique softener in that the water does not pass through any moving parts and goes directly to the tank for softening. This simple design can add years to the life of a water softener. Add that to the moving parts are only exposed to treated water and you can just begin to see why Kinetico products last so long with so few repairs. Hope to see you again when you need new filters."

Richard K.
Jan 2015
5.0
Yes, I recommend this pro
$1,700
Great.
Response from Purely Water
"Thank you for your business, We first spoke several months before installation and I gave you the information you were seeking at the time. Happy to answer your questions and address your concerns. I believe you made a great choice that fit your circumstances. Kinetico makes several different types of softeners for just such applications. You will get many years of care free service from your non-electric Kinetico Essential water softener."
Showing 1-25 of 47

Licensing

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FAQ

Purely Water is currently rated 4.9 overall out of 5.

Purely Water accepts the following forms of payment: CreditCard

Yes, Purely Water offers free project estimates.

No, Purely Water does not offer eco-friendly accreditations.

Yes, Purely Water offers emergency services.

No, Purely Water does not offer warranties.