Quality Carpet Cleaning, Inc.

They aren't the most customer-service oriented, and actually annoyed my wife quite a bit with their aggressive sales tactics, however they have cleaned our carpets twice now and both times the carpets came out looking almost like new. If you don't mind a somewhat abrasive salesy experience in return for an excellent cleaning job, this could be a good chioce for you.

Did a good job for the price

They did a very nice job and were very friendly

This "professional" was hardly thorough. He tried to invoice me $310; I was quoted approximately $80. I was pressured to accept a $140 fee, given I had already prepared the apartment for the service.

They tried to charge more when they arrived than had been quoted on the phone. Carpets were left wetter than usual. They completely broke a desk, and did not say anything. It's a $79 desk, but still - that's the cost of the cleaning.

On the first try, the workers supposedly got lost and couldn't find the address. When they finally arrived, several hours later, it turned out that their vehicle was too tall to fit in the garage. They promised to send another one within and hour or so. 3 hours later we had to cancel and reschedule for the next day. All this could have been avoided had they sent a person to see the job ahead of time as we requested. Most of the work done the next day was OK and the people were polite and courteous. However, more care could have been taken in draining the excess water left on the garage floor.

The price ended up being more than what was quoted and the stains did not come out.

Very conscientious, but were not able to do the job.

When I called to complain they were not receptive. Told me it would be extra to send someone out to clean the bugs near the base boards

The sales office was misleading and unprofessional, but the independent contractor who actually came to do the work did a very good job, and worked VERY hard for a very reasonable amount of money.

The man who cleaned our carpet was exceptional. He did a great job,

The service was excellent and timely which produced outstanding results ! I have a small apartment, however, the representative made it look like I have brand new carpet ! Thanks Quality Carpet Cleaning !

Arrived on time, worked hard, good job.

They were a little late but they made up for it. They are a very professional business. I will use them again. Thanks for the referral. Kristine Kelly

Courteous, low price, acceptable products and services. I would use this service again

Workman showed up ontime! I was quoted a fee of $ 75.00 and it ended up being 200.00 for the cleaning only. I almost didn't have the work done because of the change in price but I have had a hard time finding someone with the knowledge of cleaning leather. So far so great! It looks good. Now I jus have to condition it myself because it was another 150.00 charge to do that.

They were great!!!!

Very good - they were able to get some tough stains out and finished in a timely manner.

I needed my sofa cleaned very quickly and Quality Carpet Cleaning was able to come out on short notice. They did a very nice job, and we were happy with it. Thank you for the referrals.

I am very pleased with my decision to use Quality Carpet Cleaning. My telephone calls / inquiries were handled professionally. The quote I received was competitive, so I decided to give Quality Carpet Cleaning a try. They showed up on time as scheduled and the job was completed for the amount of the quote. The technician that cleaned the carpets was personable and knowledgeable. I will definitely use them again and I have already referred them to a friend.

They were very prompt and professional

Courteous and fast

They showed up on time, but... The technician was gruff, unfriendly, and belligerent. He immediately told me I needed to get the extra treatment (25-35 cent/sq foot) for a few spots on my rugs that I didn't think were that bad. He told me if I had 1 or two tiny spots he could pre-treat them with a spray, but he had to pay for the spray out of his pocket (6$/bottle) and wasn't willing to use it. I refused anything beyond a shampoo-- they came out clean enough (some spots didn't come up totally)- but I didn't like his attitude. I wish I had used a smaller family company carpet cleaners" even though it was 40$ more.

Overall, very good experience. Although the female rep on the phone assured me she would notate that the Cleaner arrive "closer to 12pm", the Cleaner (Filiberto) arrived at 10:30 AM. Since it would take me 1 hour to meet Filiberto, this confusion somewhat disrupted my morning schedule. However, Filiberto was extremely professional, patient, and did a thorough job. Thank you!

Very efficient service