QUALITY GLASS TINTING INC

At first, my experience went well.  Then the staff at Quality Glass really showed their true colors once the product became defective.  The tint on my driver's side window started to peel from top to bottom.  Each time I rolled the window down, the tint would peel more and more.  Eventually, it peeled far enough down the window that for safety reasons, (simply being able to see outside my driver's side window) it became a hazard.  The peeling tint was scrunching up making visibility very unclear.  I peeled the remaining half off of the window and spent three days scraping the glue like material this company used to put on the tint film.  <br /> I still have the receipt with the Lifetime Warranty label at the bottom.  When I called, I was told by a representative that the warranty was not valid because I removed the remaining tint from my window.  I explained it was a vision hazard while driving, but he continued to rudely insist that because I had not left the crumpled up tint on my window, that the warranty would not be honored.  Then I was told that the President of the company was not in for the day, but that I could leave a voicemail for him.  I left the voicemail, and sure enough he was not out of the office because he called from that same office number five minutes later.  After basically berating me for explaining why I thought the warranty should be valid, the President actually made an analogy that if my washing machine broke and I did not have the machine in my possession any longer, that the warranty would not be valid in the same way as my window tint.  I said that his analogy was bogus as he was comparing apples and oranges. I said maybe if you place the washing machine in front of my driver's side window blocking my driving vision, then maybe the analogy would work, albeit illogical.  Regardless, he was really reaching with that logic.  <br /> NO JOKE, after I refuted his analogy, the President started screaming at me at which point I asked if he would let me speak since I had let him speak most of the time without interruption.  Obviously knowing he lost the verbal argument, he yelled loudly "Don't ever call here again" and slammed the phone down, hanging up on a customer.  Would you seriously do business with these people? I called two other window tint stores who laughed when I relayed that the President of Quality Glass had said that he had never heard of tint peeling like I said it did.  The two other window tint stores said the tint certainly could peel - with poor craftsmanship.  <br /> I also have the conversation with the President recorded on audio; after the nasty attitude of the first representative, I thought it would be of some use in case the President acted in the same manner, which he went above and beyond.  I thought the head of companies were supposed to keep their cool?  Once I upload the audio on youtube, I will revise this review and provide the link.  (And the President's name)

<ul> <li>everything went great - no problems thus far.</li> </ul> <br />

unknown

I had 3 bids on window tinting in my home.  All were similar, just different brands.  I choose Quality and was very happy with the results.  Windows look great, the installers communicated with me when they ran late on another job--hunted me down by text, phone, etc.  Even months after I got the original bid, the sales guy remembered the home and the color I preferred.  Recommend. <br />

unknown

We obtained three bids for our project.  Quality was the one we chose.  The price was competitive and we liked the professional way Robert handled our concerns regarding the details of matching the tint when he came out to give us a quote.  Joe & Luke were on-time when they came to put the tinting on the windows.  They were professional and caring about our home.  The tint is a perfect match and you would never know it went on some 5 years after the other window.  The whole experience was great and we would highly recommend Quality Glass Tinting. <br />

Everything went well. The installers were punctual, professional in demeanor and appearance. The result was just what we wanted. <br />

Robert was very responsive to our request for an estimate.  Once we compared estimates (we got three) and found Quality Glass to be competitive, the application was quick and clean - the process wasn't messy and they left the work area spotless.  They guarantee their work. <br /> We noted an immediate decrease in heat during the summer in our south-facing wall of windows. <br /> We did have one window which cracked a few months later. Though there was a two to three week delay in confirmation of the repairs, they were good to their word.   We were able to choose our own glass company, then Quality Glass reimbursed us. They covered the cost of new, comparable low-e window glass, minus a small and previously-agreed to deductible. Then they re-appied the tinting to the new window. <br /> The techs and office staff were easy to work with. <br />

The installation crew was prompt, neat, professional, and completed the job in the time estimated (though payment is by the job).We've noticed an immediate change in the way our air conditioner seems to perform, even on the triple digit days. Our set back thermostat increases our temperature during the day, and the temperature is exactly at its comfort set point by the time we get home from work. That was not the case before the film was installed.The only reason I rated price a "B" was because we have not had the film long enough to see winter differences or fading differences. Also, I was initially concerned with window seal or glass failure. There is a warranty but it'll be five years before I will comment on failure rate. Price was very fair, and bested two competitors even without the sale price.We've had no quality issues so far and were pleased with the work and the preformance to date.Ask lots of questions if you think you want to do this. There are a variety of manufacturers, but not all window films are created equal. We're very happy with the SunTek product so far. <br />

We dropped our car off before they opened for work and the work was completed by noon.  I picked up my car and used the Angie's list coupon 30% off and it was not a problem.  I am very pleased with the window tinting and the quality of their work.  They give a lifetime warrantee on the window tinting if you have your original recept.  I am very pleased with the product, service, and price.

Owner Kersten estimated the job and 24 hours later it was completed by Joe and Cory, two very personable young men.  They were courteous and knew their craft.  It was installed in about 15 minutes.  They had obviously done this before and were experienced, working as a team.  It was a sunny day and the temperature immediately dropped 10 degrees after the tint was applied.

I give them all a's. Their service is excellent.

I originally had 3 different companies come out to give me estimates.  Quality glass offered the most reasonable prices along with a better product for our home.  The owner thoroughly explained the different types of tint available from the cheapest to the most expensive.  Once I made the appointment to have them install it, they came out quickly, and on time.  They applied the tint, and were finished.  They cleaned up everything!!! My windows look great.  Today was the first day that the sun has shined brightly and I can truly feel a difference in temperature sitting in those two rooms. <br /> <br /> I thought I would update this to note that this summer compared to last summer I have saved over $200 on my electric bill during May-June and June-July.  It has been warmer this summer and so I feel that this definitely is an investment that is paying off for us. 

Fantastic

are looking for car window tinting.  The service was perfect.

See below for my original review which gave positive remarks, but things have changed. Eight months ago the tint on my drivers side window peeled off one cold day when I pulled my window down. What an awful noise it makes when the tint starts to peel. Not to mention the sticky residue that took about an hour and a bottle of alcohol to remove from my glass. I called several other rated window tinting services on Angie's list and all, including info from the internet, couldn't believe the tint had already peeled after 2 years. The quote I received from Quality Glass when I called them recently was close to what I paid originally and no sympathy was shown for what appears to be obvious poor craftsmanship. In an age of Angie's list type websites, you'd think customer service would be any company's top priority. I have no issue with an error, as long as it gets fixed. This time it appears Ill have one passenger tinted window and one clear drivers side window for a while. <br /> <br /> <br />Original review: <br />The guys at Quality Glass Tinting did a great job from start to finish.  They were friendly, took my car at the scheduled time, and made my car look just how I wanted it.  Very clean place.  Great job all around!

Their prices were better than anyone else's I have checked, they were prompt, did the work good and quick and the owner is great. I would definitely use them again for any tinting work in my house as well as my cars.

very happy

These guys always do well, I've taken 4 cars to them now and always been happy.  Plus they have a lifetime warranty on all their work.  

<p>They came out when they said they would.  They did their job well and there was no mess.  I liked the quality of their work, their professionalism, and their cleanliness.  They had given me the costs beforehand and were thoroughly in their explanation.  They are a good company.  I would recommend them.</p>

The worker that gave us the quote was very good. The workers that came and worked a week later were very quick, efficient and quiet. The pricing was very reasonable.

I am so glad that we contacted this company to tint that window. I feel that it will help it be more energy efficient. I think they completed the work very quickly and did a thorough job. I would definitely recommend them to other people looking for a specialty service like this one.

ROBERT HIMSELF CAME OUT TO DO THE ESTIMATE. HE EXPLAINED THE DIFFERANCES IN COATINGS AND RECOMENDED A SPECIFIC COATING FOR MY PROBLEMS. THE WORKERS SHOWED UP ON TIME, WALKED THROUGH THE JOB SITE TO SEE IF THERE WERE ANY UNUSUAL WINDOWS OR AREAS THEY WOULD BE WORKING ON. THEY SET UP THEIR EQUIPMENT AND WENT TO WORK QUICKLY. I WAS SURPRISED AT HOW QUIETLY AND FAST THEY WORKED. THEY FINISHED IN ABOUT THREE HOURS, CLEANED UP ALL OF THEIR EQUIPMENT AND TRASH. THEY SHOWED ME ALL OF THE WINDOWS AND MADE SURE THAT EVERYTHING LOOKED GOOD TO ME BEFORE THEY LEFT. FAST AND PAINLESS!

Very positive experience. They were professional, prompt, polite and did a good job. They were able to match window film that I've had on my home for 7 years.

Kelly was delightful to work with and scheduled our service call within the week. Nick was our installer. He called to see if he could come early. The work was performed very quickly, and they cleaned up after themselves. I would highly recommend Quality Glass.