Queen City Kitchens

Fantastic. The whole process is made simple by the professionalism of Noel in the Sales office, and Donnie in the fabrication facility. The Donnie's many years of experience with stone shows through in the final product. Extremely satisfied from start to finish. These folks care about making sure the customer is beyond pleased at the end of the day. This is our second project with Queen City Kitchens, and if I can find any other places to add stone, I will only go here. Excellent service. Great people. Folks you can trust.

Queen City Kitchens is fabulous to work with every step of the way. Teri was so helpful from the minute we walked in the door and was always available whenever we had any questions. Once we chose our stone, we met with Donnie for fabrication. He gave us a tutorial on how to care for our new counters and helped us decide on the cut of the slabs to have the most beautiful island. Donnie also assured us that whenever we have questions in the future, he’ll be there for us. This is the type of customer service that I look for and will bring me back to Queen City Kitchens and I would highly recommend them to anyone working on a remodel.

Excellent. Extremely satisfied. Very knowledgeable. Amazingly beautiful results.

Since I only needed a very small piece for my project, I was referred directly to the fabrication shop for a remnant. Donnie was extremely helpful in showing me what they had and in working out a very reasonable price. On the day they were cutting my granite, he sent me pictures asking my opinion and approval on what part of the slab I was most interested in for my piece, and he put me on the calendar on the day I requested for installation. The day prior to installation, we had a snafu with the cabinet makers, and Donnie did everything in his power to remedy the situation. The installers showed up on time and called in advance to let me know they were on their way, and they put in extra time and effort on site to work around the cabinet issues we had discovered the day before. This is the second time we have used Queen City Kitchens (Imported Stone when we used them to resurface our kitchen counters 3 years ago). They are a top notch operation, and a special shout out to Donnie and his installers for their promptness and their ability to help fix a less than ideal situation. We will definitely use them again!

Did a complete kitchen renovation project with Queen City and I must say these people are the real deal! From the moment we walked into the showroom until the final cabinet was installed our experience was simply professional! Diane our kitchen design consultant was a absolute pleasure to work with and was there for us through out the entire process. From the planning & design to the cabinet & countetop selection to final installation these guys were awesome! 5 stars - highly recommend!

We worked with Richy at Queen City Kitchens. He was always available to answer any questions and to suggest alternatives when something did not fit our budget or taste. His drawings were amazing and their selection was top notch with a variety of materials in every price point. As someone with a BFA in Interior Design, I would definitely use Queen City Kitchens in the future.

Everybody there was awesome! They were extremely resourceful. So much talent in one company, craftsmen, engineers, designers, plumbers, cabinet guys, flooring guys, tile guys, you name it and they can help! My experience was beyond pleasant. All I needed was some new counter tops. They made me feel like my job was worth a million dollars. Real nice folks and a no pressure attitude.

Everything went very well, i.e., the consultations & purchase with Noel Smith in the showroom, the precise measurements, and the fabrication & installation coordinated by Donny the fab shop manager. Everyone involved in the process was very personable, professional & competent, and easy to work with. A few weeks after the installation, we noticed a minor flaw (knick) on the product which Donny was able to repair very much to our satisfaction. He also made an excellent repair of a knick that we had caused a few months later. He is very good at what he does. The company's product selection, attention to detail & customer service are all excellent.

Great - there were a couple of follow-up items, but they were taken care of in a very timely, equitable and professional manner.

All went perfect with our kitchen remodel. All, with the exception of a Wellborn customer service issue. I would suggest another cabinet line, though our issue was handled superbly by Diane and Jeff. They were awesome and our kitchen is beautiful. We love our kitchen and Queen City Kitchens/Imported Stone.

Queen City and associated sub-contractors fabricated and installed our marble kitchen counter tops. I obtained bids / quotes from three separate companies and Queen City was in the middle. Their pricing per sq foot on par with what I expected. I selected QC because their customer service throughout the bidding process was very good, the pricing was reasonable and they were very willing to work with a DIYer. Throughout the process I worked the Teri, Noel, Rafael, Donny and several installers; everyone that I dealt with was extremely courteous and professional. They were responsive to questions, phone calls and texts and easy to work with. The only negatives on the project were that the fabrication and installation process went a little slower than we expected and the stone pattern around one seam didn't turn out quite like we expected (visually); it's not bad, just a little less than we expected. With that said, we still love our new counter tops and I wouldn't hesitate to do business with QC again.

They did counter tops in a few of our rentals before we sold them. We are looking into using them again for different properties.

From the beginning of our trip to Imported Stones showroom it has been a great experience. Teri our sales person was extremely helpful, courteous, and professional. Teri coordinated and scheduled Raphael to come out to the house and take measurements of our existing counter top. He was very professional and used a laser measuring device to get exact measurements. We than went to the warehouse to view the piece of granite that we had chosen. That's where we met Donny. This gentleman really knows his business. We had chosen a piece that matched in color, and what we thought was the same pattern although it was a different name . He pointed out striations in the granite that our existing granite did not have, and advised us against taking that piece. The minute he pointed out the differences it was clear to us we would have made a grave mistake. If it wasn't for Donny we would be living with something we hate. Today Dave and Matt installed our beautiful counter top. Thank you to all team members of Imported Stone for their professionalism.

From our introduction to completion, Teri, Taylor, and Donny provided excellent, honest, and professional information and assistance. I am very impressed with the organization, their workmanship, and professionalism. Their installers were just as good and all sub contractors were punctual, professional, and did quality work. I highly recommend Imported Stone.

Working with Imported Stone was great! I was nervous about all the things that could go wrong, but thankfully it was easy. The measuring and fabrication went smoothly and then installation was a breeze. Absolutely in love with our new countertops and we get lots of complements.

Very well.

Donny came out fixed the chip and showed me exactly what to do in a few years to keep my granite looking forever beautiful!

Terrific! I could not be more pleased!

These people get it! They were friendly and helpful. They listened to what I wanted to accomplish in my space, and then offered options that worked with that. They under promised, so they were able to over deliver. They have consistently been available and willing to answer the many questions that I have had.

Fine Did not use for backsplash. Cost was excessive for tile work .

From the beginning with the sales person, Teri, and also with Raphael and Donny at the shop, everything went extremely well. This is the 3rd time we have used Imported Stone.

Outstanding. From the time that we ordered the material at the office with Teri, things went smoothly. Teri and her associates knew their products and were able to steer us in the correct direction as to what we wanted and needed. Their prices were comparable or better than all the other providers we checked in the area, and their selection was great. After we picked out our materials, Rafael was sent out to make templates. Rafael was extremely knowledgeable (he is also an engineer) and completed the templates in short order. Our next stop was at the fabricator shop, where Donnie focused on the minute details that can make or break a project. Donnie spent just a few minutes talking things over with us and knew exactly what we wanted. He brought the slabs out for our inspection and let us show him how we would like the slabs cut to show off the parts of the stone that we loved. He also made some really good suggestions that made everything even better. The countertops were actually completed ahead of schedule and delivered/installed by an outstanding group (David and crew). They were on time, detail-orientated, and very neat. During the installation process, several issues arose (primarily from things are cabinet guys did), and instead of complaining or waiting for the cabinet guys to correct the issues, they just fixed the problem(s). And they fixed them correctly. They stayed late into the evening making sure everything was correct with our installation. And everything looks fabulous!! From start to finish, our experience with Imported Stone was great. We will definitely use them again if we remodel anything else in our house. I would highly recommend them.

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From the time we first met with Terri at Imported Stone, until the day that they installed the countertops, things could not have gone better.  We were having a complete kitchen overall, and our contractor recommended that we use them for our countertops.  They were super responsive.  If I had a question, I got an answer quick.  Even if it was after hours, and I left a message, I was contacted promptly the next business day with an answer.  Everything was scheduled according to the contractors schedule, and Imported Stone was there on time, and completed the work just as they said that they would.  We have a question about something regarding the stone after the install, and they were out there ASAP to check on it. <br>I could not have been more pleased with their work, their professionalism, that they lived up to everything they promised.  I would HIGHLY recommend them. <br> <br>