Ragsdale Heating, Air & Plumbing

Technician was very nice. Did not try to upsell me or tell me anything was wrong that wasn’t wrong.

William and his trainee were very nice, kept me informed of what they were doing and made some repairs to my system. They were excellent.

I had called a different company, scheduled a pro to change the main spigot outside which was damaged & rusty. I made an appointment for 12pm-4pm and about 11pm the pro called and said he couldn't make it today & would I reschedule for Monday. I called his office and told the scheduler that he had called to try to reschedule & she offered to get another pro. I said "No, I will try another pro". I called Ragsdale and the pro came straight over, changed the pipe line from inside to outside, added a new spigot and was done in less than an hour. I would highly recommend this plumber and I will only call them next time!! Thanks Ragsdale!

Somewhat disappointed with this contractor. Would have preferred more choices to select from the beginning. There were only 2 contractors when I started the process.

I love this Company, very professional, knowledgeable and dependable.

Did a great job. Was very professional got the job done!

Cust. service is good. I always get along with all their serv. people & they are always polite & on time. And they don’t mind me asking questions & they get the job done .Can’t ask for anything better.

We have used other companies for services but when it came to replacing both A/C units we went with Ragsdale and we are very pleased. They are polite and professional. Highly recommend them for your home or business.

Rashid was very professional and carried out the maintenance with extreme efficiency and kindness.

Their service was good.

I called two hours later they are at my door. James told me what the charge would be. Compared to others it was great. James did the work while I was asking thousands of questions and I am very happy with the results.

Customer service was great

Blake did a wonderful job. He was so polite and respectful. He asked "when do you want them", I said "yesterday". He then ran to Home Depot to get the taller toilets I wanted. He also gave me some pointers on another matter. Thumbs up!!

The latest visit diagnosed a failed ignition valve which needed to be ordered and replaced. They arrived promptly, assessed, diagnosed and ordered the parts immediately. It only took a few days for the parts to arrive and they were able to schedule me in for the service call. The first technician was able to maintain the ignition valve until the new part was available, which was directly responsible for heating my home. The second technician installed the part and was able to assist me in some technical updates on the app and digital thermostats. I learned so much from Michael and appreciated his knowledge and patience. He also fixed a safety issue on the second level and adjusted the air flow for the system. The system sounds so much quieter. It was a warranty issue with no cost.

Wonderful people! Michael was fantastic.

Top notch company - installed our new AC/Heating units two years ago. I was a bit pricey, but has performed flawlessly. Subsequent service calls have been reasonable and professional. Highly recommend.

Very professional, had 2 different services completed and received quote for split zoning.

2 new systems, 1 ERV, 2 Dehumidifiers, New Duct work, and Insulation replacement, scheduled to begin July 5, signed on June 14. They didn't complete work until the end of October and it took a demand letter from us to get it done. Were told we'd be their "case study" for ERV installation after this because they "didn't do a lot of them" when we were assured at the point of sale that they could do this. Still above-average humidity in the house, still have high utility costs. We finally fired them after a second chance in February of the following year when we were told they had parts for a job and would be out between 8-12 and, when calling them at 9:45 learned their tech was going to "get the parts" for his first stop (us). We didn't get a notification they were on the way until 11:15 and they were an hour and 45 minutes out. We're still using them for warranty work and now the system, not even 2 years old, has died. It's hot, and they'll be here in 3 days to look at it.

Although the technicians are very nice. As a company Ragsdale has failed us miserably. We spent about 18K to have our whole system upgraded and new insulation in the attic. We followed the recommendation of their sales person to the letter. He ASSURED us that in spending all that money we would not have any more issues cooling our home. Immediately there were more issues. The A/C unit they installed outside dies in 3 days. It was a lemon I guess. And when they went to replace that they also saw that the sales person didn’t notice that the circuit breaker was not the right one to handle the new unit. They had recommended we add new intakes in two rooms so we had done that as well. Like I said we did everything he told us we needed to do to solve any cooling issues. Still two rooms don’t cool well, my office and our master bedroom. We have reached out a few times and they send someone to look. Every time they have different recommendations from a second unit to another thermostat, tinting the windows, keep the blinds closed etc. I have tinted the windows and we keep the blinds closed, but another unit or another thermostat are just not things we can afford to pay for out of pocket. Two times I was told a supervisor would reach out to us but they never did. The guy today, again he was very nice. Said we should buy wireless sensors to connect to our thermostat so it knows to keep cooling. That’s another $100 out of our pocket. He said there should be a second cooling vent in our master bedroom as well. Yet another thing they didn’t recommend when we bought this system that we were assured would be more than enough to cool our home. All these things we would have considered and/or done if we were told they were needed when we spent the money. But the I think commissioned sales person didn’t really know what he was doing now. He was just looking to make a sale and didn’t care wether it actually fixed the issue or not, he got paid either way. Again today I try to call and speak to someone before I left this review. I sat on home for 5-10 min with the recording telling me my place in line and to hold to speak to someone. Just to get the general voicemail to leave a message. We are stuck with them now, they do the warranty work so they do the yearly maintenance to keep the warranty. But I would NOT recommend til his company to anyone right now. They have completely failed us and taken our money without actually doing what their sales person assured us would happen. Very disappointed avoid them for your own good

I do not know where all these 5 star reviews came from. Terrible company with dirty methods of taking money from elderly people who are living on a social security check. Stay away from them. Find somebody who is honest and doesn’t tell you they are giving you top of the line equipment, only to find out it’s mediocre at best.

Charged $438 for 15 min small pipe repair. No response to my complaint of excessive pricing.

After many visits it got done.

Blower motor was not operating and making a thumping noise. Without even hooking up any diagnostic tools the diagnosis was a bad module. No test of the module or motor. Hmm funny how no error codes were triggered by the unit. Every issue with the Bryant unit has always accompanied an error code but strangely not this time. Insane estimate for a new blower module $1300. Asked if I could return the blower module if it didn't clear the issue. Answer... No. This is clearly a case of offering a crazy estimate for a fix to an older model to get me to purchase a new unit. Again, no error codes from the unit. No diagnostic tools were used. He was going on experience with no guarantee. Technician could not answer why no codes were triggered. So $80 for a guy to go to my attic, take pics of the model # and tell me I need a $1300 part because that's what he feels is wrong. If you're going to use this outfit, get a second opinion if you're given an insane estimate like I did.

It went well, they were awesome. I've been using them since 1997. They were very professional, knowledgeable, they were very responsive, they teach you about your unit. They are very personable as well, they are a very good problem solvers.

Ragsdale services our HVAC system since 2008. Their excellent service record gave us the incentive to include them in a bid with 4 participants. Despite negotiating during a heat wave, Ragsdale's Chris Boyd came through with a winning efficient 2-stage system proposal in one week. We thank the LORD that we will continue to do business with Art Ragsdale's most competent staff. --- Rev. Rob, USMC veteran