Ramco-Remodel America Corp

They did an excellent job installing the windows, I have never had any issues with them . A. Of the staff was very professional and I would highly recommend them.

They did an excellent job installing the windows, I have never had any issues with them . A. Of the staff was very professional and I would highly recommend them.

Very fast turnaround from placing order to install. Had 4 windows and a 9 foot slider installed

Fast & Efficient! Love our windows & sliding patio door! We are for sure coming back to have the rest of our windows and another sliding patio door done soon!

If you are in the market for kitchen remodeling, steer clear of RAMCO. All oversight of the quality of workmanship is left to the homeowner, and RAMCO gets offended when you question the quality of the job. Also, materials used were subpar, with visible cracks in the cabinet doors days after installation. Drawer fronts literally pulled off when opened, due to installers using double sided tape and brad nails. Cabinet doors were left to clank into one another, as RAMCO had never heard of resistors, apparently. Trim along upper valance (where cabinetry met the drywall) was left with large crack. When homeowner questioned installer about this, he was told "You can apply some caulk in it." All trim cuts were done with a table saw with either the wrong blade or a dull blade and left jagged cuts that had to be replaced (but were once again left to the customer to bring up). Finally, the owner of RAMCO puts the blame on homeowner, bringing up the possibility businesses "get taken advantage of" when we pointed out the issues. Additionally, we had ordered some half-moon lazy susans and we had to fight to get them. Owner had audacity to mention to us that they cost a lot (when we were the ones buying them). RAMCO had never heard of them, and it was up to the homeowner once again to do the research. When the bathroom granite was installed, it was left to the homeowner to do all the plumbing himself. And, the project is ongoing still. What was promised to be a 3-5 day project has taken past 18 months at this point. The owner of RAMCO insists this is incorrect, "you have a completed kitchen," yet this is untrue because there are many things that need to be fixed.

If you are in the market for kitchen remodeling, steer clear of RAMCO. All oversight of the quality of workmanship is left to the homeowner, and RAMCO gets offended when you question the quality of the job. Also, materials used were subpar, with visible cracks in the cabinet doors days after installation. Drawer fronts literally pulled off when opened, due to installers using double sided tape and brad nails. Cabinet doors were left to clank into one another, as RAMCO had never heard of resistors, apparently. Trim along upper valance (where cabinetry met the drywall) was left with large crack. When homeowner questioned installer about this, he was told "You can apply some caulk in it." All trim cuts were done with a table saw with either the wrong blade or a dull blade and left jagged cuts that had to be replaced (but were once again left to the customer to bring up). Finally, the owner of RAMCO puts the blame on homeowner, bringing up the possibility businesses "get taken advantage of" when we pointed out the issues. Additionally, we had ordered some half-moon lazy susans and we had to fight to get them. Owner had audacity to mention to us that they cost a lot (when we were the ones buying them). RAMCO had never heard of them, and it was up to the homeowner once again to do the research. When the bathroom granite was installed, it was left to the homeowner to do all the plumbing himself. And, the project is ongoing still. What was promised to be a 3-5 day project has taken past 18 months at this point. The owner of RAMCO insists this is incorrect, "you have a completed kitchen," yet this is untrue because there are many things that need to be fixed.

It was one of the worst customer service I have encountered. They lied to me and did not follow through until I said I was cancelling the order since they had not even sent it to the manufacture yet. They said it was too late. I am still waiting to have my room. It has been 7 weeks. Supposedly they will not take longer than another

On October 6, 2016, Ramco salesman met me at the house and showed the product that would go on all of my existing cabinet boxes. On October 10, 2016, Ramco came back to the house to show my husband the wood veneer, the cabinets, drawers, knobs, hinges. We decided to move forward and sign a contract for all wood kitchen with the understanding that we were not ready to finalize and order. Ramco said that they would review the entire order before running my credit card. I called Ramco several times and left messages that we wanted to stop the process until I figured out what I wanted. I still had not figured out the whole plan especially my color choices. On October 20, 2016, Ramco came over to the house and measured my kitchen. I told Ramco that we were not ready to order the cabinets. Ramco had me sign another document but said it was for my file and that Kristin would go over everything with me and draw everything out before they ran my credit card. On October 21, 2016, Ramco secretary called to get my credit card number. I gave it to her, clearly stating that I have not had a final review with Kristin and am not agreeing to order anything and the contract is not valid until I talk to Kristin. The week of October 24th I proceeded to call Kristin. For several days in a row she was never in the office, she never returned my calls. The week of October 31st I continued calling Kristin. In early November she finally called me at 4:55 and said she was going home and promised to call me the next day. I told her do not order anything. She never called me. And that was the last time I heard from Ramco. We thought they didn't want the business and were blowing us off. Due to the lack of communication we began to interview other contractors as we didn't think Ramco was still engaged. Then on November 28, 2016, I got a credit card bill in the mail for $30,150. I called Ramco that day and they said everything was ordered. I said why am I just hearing about this now? Where are cabinets? They didn't know. I said what color? Didn't know. What handles? They didn't know. On or about November 29, 2016, I called Home Depot customer service. They heard my complaint and elevated my case to Customer care. I never heard anything back. On or about November 30, 2016, I went to Home Depot store and spoke with the Store Manager. He looked up our case number and called Ramco. Then he said you are stuck with Ramco, try to make the best of it. On January 23, 2017, Ramco showed up at the house and started clearing out our cabinet doors and drawers, throwing them away and prepping the surfaces. On January 24, 2017, Ramco was back at the house putting on the veneer pieces. My husband and I were shocked! They were not putting wood on our wood cabinets; rather they were gluing MDF boards on the end caps and putting vinyl tape on the faces of our cabinetry. This was not what we were sold. We learned that the painted wood veneer does not really exist. Because wood venee

I was happy with the salesman and with Kristen. Very knowledgeable. The crew did a good job with the windows. Wait time for the windows was longer than expected.

I was happy with the salesman and with Kristen. Very knowledgeable. The crew did a good job with the windows. Wait time for the windows was longer than expected.

Excellent service and communication from start to finish. With high quality, attention to detail installation.

Excellent service and communication from start to finish. With high quality, attention to detail installation.

Punctual & meticulous, attention to detail.s & cleanliness of work area.

Punctual & meticulous, attention to detail.s & cleanliness of work area.

The rep for the company was knowledgeable and honest. The workmen were neat. Great experience. Highly recommended!

The rep for the company was knowledgeable and honest. The workmen were neat. Great experience. Highly recommended!

They were courteous and professional while working. They cleaned up after they left. I was very pleased with that work, and I would recommend them to anybody.

<p>Representative came to home on appt. call.  He presented his products with explanation about the products and recommended what he thought would be best for our situation. We chose the product that we wanted and the rep. made out the contract. The company stayed in contact with us about the windows delivery because it was a special order. As soon as the windows came in, the contractors were on the job.  The windows were installed in a timely manner and there was no mess to clean . Only one thing is off key. One window ledge is slanted  and anyone can tell that it is slanted. our overall experience was great. Just forgot to send in review for Discount on 5 windows. Hope this is not too late to receive discount.[sincerely].<br /> <br /> <br /> <br /></p> <br />

<p>Representative came to home on appt. call.  He presented his products with explanation about the products and recommended what he thought would be best for our situation. We chose the product that we wanted and the rep. made out the contract. The company stayed in contact with us about the windows delivery because it was a special order. As soon as the windows came in, the contractors were on the job.  The windows were installed in a timely manner and there was no mess to clean . Only one thing is off key. One window ledge is slanted  and anyone can tell that it is slanted. our overall experience was great. Just forgot to send in review for Discount on 5 windows. Hope this is not too late to receive discount.[sincerely].<br /> <br /> <br /> <br /></p> <br />

Extremely well, salesmen, Ramco office personal and installers were knowledgeable, helpful, pleasant and professional.

Extremely well, salesmen, Ramco office personal and installers were knowledgeable, helpful, pleasant and professional.

These guys did a wonderful job. the team that did the measuring was the same one that did the installation. It was obvious that they worked together because everyone knew what to do without a lot of discussion. When they encountered obstacles, they did whatever they needed to to fix them -- including a trip to the hardware store to get materials to build out a frame so that the new window would sit out properly. <br /> The windows were available at the early end of anticipated time and the installers were here shortly after that. We have a security system,so they had to deal with those wires, which they did very effectively. And they were neat and tidy. They put cloths under the windows to protect the floors and took their trash outside with them.  Ours was a two-day install and they cleaned up at the end of the first day and the second and hauled the old windows and all of the installation materials, packaging  and scraps away.  We are very pleased. <br />

These guys did a wonderful job. the team that did the measuring was the same one that did the installation. It was obvious that they worked together because everyone knew what to do without a lot of discussion. When they encountered obstacles, they did whatever they needed to to fix them -- including a trip to the hardware store to get materials to build out a frame so that the new window would sit out properly. <br /> The windows were available at the early end of anticipated time and the installers were here shortly after that. We have a security system,so they had to deal with those wires, which they did very effectively. And they were neat and tidy. They put cloths under the windows to protect the floors and took their trash outside with them.  Ours was a two-day install and they cleaned up at the end of the first day and the second and hauled the old windows and all of the installation materials, packaging  and scraps away.  We are very pleased. <br />

The installation was delayed a few days due to rain, but when the two men came out, one of whom was the owner's son, they were friendly.  It seems that our patio project was a training site for the younger installer.  The project took about two weeks because some of the metal was damaged and had to be replaced.  The installers, for the most part, kept the area neat when they left each day. <br /> Overall, I was a little concerned that the construction wasn't being done as professional as possible. When it was completed, we noticed several items that needed attention. Here are the repairs: <br /> ? Metal edges sticking edges sticking out at several corners on the inside of patio. <br /> ? Several pieces are not fitted close together allowing gaps which can be seen while sitting. <br /> ? Almost all of the screens are wobbly and need to be tightened. <br /> ? One lower panel is slightly irregular in the design pattern from the others. <br /> ? On the outside, all screens need excess trimmed off. <br /> ? There is a hole in the screen-door ? upper panel. <br /> ? The vent drips when it rains.  <br /> Since September 2014, I have called Ramco just about weekly to see when someone could come out to make the repairs.  Although the person I spoke to was friendly each time, nothing was ever scheduled and it is now May 5, 2015 at this writing.  I still want the repairs completed or half of our money returned so we can hire another company to complete the repairs.  I truly hope this review helps someone to not make the same mistake we have made in signing our name to the project completion list and taking and believing their promise that someone will return in a few days to complete the repairs.  Thank you. <br />

The installation was delayed a few days due to rain, but when the two men came out, one of whom was the owner's son, they were friendly.  It seems that our patio project was a training site for the younger installer.  The project took about two weeks because some of the metal was damaged and had to be replaced.  The installers, for the most part, kept the area neat when they left each day. <br /> Overall, I was a little concerned that the construction wasn't being done as professional as possible. When it was completed, we noticed several items that needed attention. Here are the repairs: <br /> ? Metal edges sticking edges sticking out at several corners on the inside of patio. <br /> ? Several pieces are not fitted close together allowing gaps which can be seen while sitting. <br /> ? Almost all of the screens are wobbly and need to be tightened. <br /> ? One lower panel is slightly irregular in the design pattern from the others. <br /> ? On the outside, all screens need excess trimmed off. <br /> ? There is a hole in the screen-door ? upper panel. <br /> ? The vent drips when it rains.  <br /> Since September 2014, I have called Ramco just about weekly to see when someone could come out to make the repairs.  Although the person I spoke to was friendly each time, nothing was ever scheduled and it is now May 5, 2015 at this writing.  I still want the repairs completed or half of our money returned so we can hire another company to complete the repairs.  I truly hope this review helps someone to not make the same mistake we have made in signing our name to the project completion list and taking and believing their promise that someone will return in a few days to complete the repairs.  Thank you. <br />