Ram Repairs

Ray came to our house to diagnose the issue with our Samsung clothes washing machine. He said the control board is broken and needed replacement. The next day, he returned and replaced the part. However, it was still broken. I reached out to him regarding the issue, and he said he’ll come back the following day to fix it. He did not show up the following day. I called him several times. After telling him that I’ll file a complaint if he doesn’t respond, he tells me that he called and left a message. I have no phone record of either a call or message. He claims that the part is on back order, and he won’t be able to fix it until Sept 6th. I told him that I would compensate him for his time, but at least refund me for the defective part, which is $350. He told me he will reach back out. That was 2 days ago. I haven’t heard from him since

Very well. Tech was friendly and efficient and completely the work quickly.

Timeline Detail – RAMRepair – Samsung refrigerator 1- On 9-2-22 Ram Repair (Ray) came to our house because our refrigerator stopped cooling. We got him through Angie’s and he told us he was a certified repair person for Samsung. Ray defrosted the ice at the back (inside) and replaced a part at the back of the refrigerator and said the part had a 90 day warranty. We paid $400 for the repair. 2- We saw that the refrigerator was once again icing up and not cooling and called him again but now the warranty was over and we had to pay for him to replace the part again. He told us he just received information from service supplier that a new required part needed to used instead of the one he installed. So on 1/3/23 Ray came and offered to replace the part from September with the new recommended part. We hesitated but he said it was good for 1 year. We decided it would give us time to find a refrigerator and let him replace the part which now was $800. 3. He left and then Mr. Nash called when the shelves were in because when we put the shelves in , we saw the holes for the shelf brackets were not aligned with the refrigerator holes and all the shelves slanted toward the middle. He did return right away and said he would contact his supplier about the problem. 4. 1/16/2023: Mr. Nash texted Ray the model number and serial number of the refrigerator to ensure he had the correct information. 5. On 1/26/23: Mr. Nash texted him about the part status. 6. On 1/29/23: Ray texted back “Waiting on reliable parts”. Mr. Nash wrote: “ Please keep me informed” Ray wrote : “I’m in it sir” Mr. Nash: “Please explain” Ray replied “ I’m here now and it’s coming” and included a picture of a computer screen with the text saying the “That’s claim number” 7. 3/17/2023: Mr. Nash sent 3 pictures of ID label, slanted shelves, and his computer screen number. As well as restating information from previous texts. 8. 4/2/2023 Ray replied with a like of the computer screen. Mr. Nash replied and requested when he will be coming to install the part. Ms. Nash also has been calling but usually through a number that goes to Angie’s and then switches us to Ray because he was not answering my direct calls to him. Mr. Nash usually spoke with him. Mr. Nash also made 7 Phone calls from Jan 3 to May 2. 3/17/2023: We had a phone call with him in our car on my phone and he asked us if we received the invoice. We had no idea what he meant except we have not received an invoice, not a part and we are not going to pay for it. We have tried to give him time and have waited for him to be in touch with us, but he has never initiated a contact, only responded and we feel he is “hiding” from us. We know he actually works for his brother in San Antonio because he divulged that information upon his first visit. During the early time, like around January, I called Samsung. They told me he was not one of their certified technicians and we should have called them. I never thought to call them because the refrigerator is out of warranty. They offered to send one of their technicians, we declined since we did not want another expense.

Ray from Ram Repairs did a fantastic job. He responded almost immediately to my request, was on-site in 30 minutes, and took care of the job promptly and skillfully. I couldn't have asked for more. It was a big repair on a major issue at a fair price. I'd call him again in a heartbeat.

Ray was fantastic!

Very good and seamless. The technician did the diagnostic and found that I needed a sensor in addition to the ice maker. Before the work was done he called me to discuss pricing. We agreed and work was completed to satisfaction. Thank you Ram Repairs!!

The service technician was very polite, arrived at the time designated. I would recommend him to family and friends.

Everything went very well. Came in got the work done and we both were on our way.I would definitely recommend.

Excellent communication from them. They called back quickly, and they were able come out the same day. Technician (Ray) arrived on time, quickly diagnosed the problem and had everything complete in less than an hour. I'm very happy and will use them again.

Excellent. Ray was quick and professional, had the parts needed on his truck. Would use again

Very professional. On time, actually early. Repair completed and all my questions answered. I would use this contractor again.

Really fast and friendly service & had my appliance working like nothing ever happened Will recommend to others

Excellent! Extremely professional, the service was completed in under an hour. I would highly recommend to others.

They right on time and did an awesome job!!

Mr. Ray was very professional. He called within minutes of me requesting a quote and he even offered same day services. He gave me a reasonable time frame of when he would come to my home and even updated me with a 15 minute window of when he was on his way. He was prepared with the part and was done with the job in less than 15 minutes. The price was very reasonable and I am very pleased with his work. I would definitely recommend his services and hire him again.

Ok, but some confusion over times available. Rather pricy for work performed.

Our Samsung fridge was not cooling, so called to get repair help. After checking the box on Angi, Ram called us immediately; others did not. We waited awhile for them to call; then we decided that Ram was the more efficient service, & we called him back. Ray came to our home within an hour! We are verrry pleased with his work & the quick, efficient repair he did. Ray is a true Pro, & gave us a fair price also. We will definitely use Ram’s services again if needed. Thank you Ray!

Great very great

Ray called with earlier availability and was in and out in an hour. The freezer has been working as expected since then with no problems.

Excellent - Alex was responsive, thorough, and educated us. Ram is now my go-to for appliance maintenance and repair.

It went just great he was on time and efficient

Ray was great! He came on time and finished the repair within a hour. After he finished he cleaned the mess my refrigerator left. I will definitely use this company again.

I was contacted within an hour after requesting a quote. He arrived within 30 minutes to diagnose the problem. The price agreed upon and the work began. My refrigerator repair was completed in approximately two hours. It runs like it did when it was new! Would not hesitate to use them again or refer to a friend.

Great! He showed up early, fixed the dryer quickly and was professional!

Very smooth. They responded very quickly . Very professional and nice.