Ray-One LLC

Raman is excellent. I not only hire him for my personal repairs but have recommended him to all of my clients and friends for years. He's professional, timely and does what he says he'll do. Explains repair needed and process. Highly recommend Raman.

DO NOT use Ray One for any repairs. Ray is a crook and a thief. Ray was hired by my Home Warranty company to repair my furnace. There was a gas leak coming through a valve in the "controls" within my furnace. Ray showed up on the first day 1.5 hours late for our appointment at nearly 6pm. He spent 10 minutes at my place and left telling me that he knew exactly which piece needed replace and that it was going to be north of $400. He asked for $150 which is the deductible for repair jobs from the warranty company. He will contend this is standard procedure but the warranty company insists this is not their policy and that the only fee to be paid on the first visit is the diagnostic fee that most companies request which is generally ~$50. It appears from other reviews that this is Ray's MO to steal deductibles against the warranty company policy. I gave him the check for $150. At that point I did not hear from Ray for over two weeks even after texting him and leaving voicemails. Afterhe caught wind I was calling the warranty company to check on him he finally texted me back and said he was waiting on their approval when they said that he had not completed his required diagnosis and that they were waiting on him to reply. A month after the initial visit I finally scheudled Ray to come back to make the repair. Ray gave me a window of 12-2. I texted him throughout this window asking him if he was coming with no reply. After the windo passed I called him a few times with no answer. At 4:30 I finally got a hold of him and he blamed being lat on the previous customer. I had plans at 6 and he had previously told me the job would take over two hours so I asked him to come back the next day between 430-5. This time he showed up at 415 at my house and asked to be let in. I was still at work 15 minutes away. He commented on a different review that I was 30 minutes late. I was at my house at 435. I admit I was 5 minutes late because I did not expect him to be on time. I let him in anfd settled in for him to be there for 2 hours at least as he had told me. Remember he had told me he diagnosed the problem and had to order a part and would take over 5 hours to fix. 5 minutes after he arrived he called me down to the basement and said the issue was fixed, He said he had twisted a pipe within the furnace and there was no leak. He had a ten dollar natural gas detector from Amazon and waved it around the furnace and it did not show a result. I do not know enough to check his work . He left that day without fixing the problem he had diagnosed to the warranty company was a leaky valve or without using the piece he had supposedly ordered. Clearly worried about his work and not certain he had fixed the problem he recommended that I call the gas company back to check. He would later contend he made that recommendation to check the rest of the line as a courtesy which is a flat out lie. I trusted his work and did not immediately call the gas company but when he texted the next Monday unprompted when he had not texted me back previously I knew something was wrong. I called the gas company and they came back and found the same issue unresolved. I let Ray know this and he did not respond. At this time since he was showing no interest in owning up to his incompetency I found a real furnace company to come out. They immediately diagnosed the problem and quoted me 495$. At this point I thought I would at least give it a try and ask Ray for my money back since he had not fixed anything. He became very upset at this and contended he had fixed the probleem. I would contend then why was he at my house for 5 minutes when he said it would take 2.5 hours and why did he not fix what he had diagnosed or use the piece he ordered. He said he would not return my money and that I was being manipulative and after exchanging some terse words he blocked me. The new furnace company came to do the repair and they actually found that their was an important safety piece called the "high limit" missing completely. I am not surre if Ray removed this piece but the technician said this was highly dangerous and could have put buy family at risk. I am not sure if Ray messed with the unit. At the very least it was negligent and he is masquerading as a repairman, at the most he posed a danger to my family. Ray should not be hired by anyone. My warranty company is to blame for hiring someone to repair my furnace who has no mention of furnace on their website. I am to blame for paying Ray without an invoice and without questioning the deductible policy. Ray is ultimately to blame for being a thief, a liar, a crook, and for putting my family in danger with his negligence and ineptitude. Do not use Ray One.

RayOne was contracted by Choice Home Warranty. Quality - Contractor came in behind a Sears contractor who damaged a number of appliance parts. Cleanup after poor work is not ideal; however, RayOne came, diagnosed the problem and returned when the replacement part (condenser) was available. He also replaced 6-8 parts that were ordered/damaged by Sears; however, when replacing the rails, they were installed incorrectly which left the freezer door ajar. The gasket was also not heated and installed correctly causing the freezer door not to seal properly. For over a month, we waited for service, parts and installation only to receive poor quality workmanship. When we contacted him shortly after he departed our house to advise that the door was not closing, he suggested "removing the food." He then suggested it was our fault for installing the baskets (which we did not, he did.) He then said he meant "gaskets." He continually indicated that when he left the freezer was repaired but it wasn't ten minutes after his departure that we noticed the door was not closing properly. After communicating for almost a week, he did return but only to shake his head and leave indicating he had to order another part. When we followed up a week later, he indicated that he would "never come back" and to stop bothering him! Responsiveness - he was pretty good about returning calls/text messages; however, instead of saying that he didn't know what was wrong or how to fix it, he refused to return and finish the repairs. Punctuality - We assumed he was busy and I believe our home was out of his way. One visit, he was over 2 hours later than scheduled and another day it was over 4 hours from the scheduled appointment - he did not call to advise that he was running late - we had to reach out to him. Professionalism - Walking away from a job before completion and poor workmanship is not a good way to do business. We would not recommend RayOne for appliance repair. Choice Home Warranty indicated that they never had a contractor act in the way he did throughout the process.

The technician showed up initially to complete work however a part had to be ordered to do the work. He quickly left after taking my payment a Anne we returned to complete the work. Not only did he not complete but he kept saying he was on his way and never showed. He then started to ignore my communications I would not recommend

I called on a Saturday afternoon because I noticed my washer was not spinning as it should. He answered the phone and said he would come out, and to text him my address. He was there within 2 hours and was able to determine that he needed a specific part that would have to wait til Monday since the parts store was closed. He was very understanding that both my husband and I work full time, and he accommodated us by coming back first thing Monday morning with the part. He installed it and then got a second error code from the machine, which he had to leave to research and speak to the manufacturer about, etc. He returned once again first thing in the morning the following day and was able to completely fix the problem. I was totally impressed with his diligence and scheduling flexibility. Easy to get in touch with, as I needed to call to ask a question on Monday afternoon and he answered the phone right away, no voicemail. Highly recommend!

Very well Quick and efficient

Great, prompt, competitive, good price, professional

Provider showed up in a timely manner. He was able to fix my dryer in a reasonable time at a decent price. Definitely would recommend!

Everything went well. Ray spent about 2 hours servicing my washer. My Whirlpool was dysfunctional before he came and fully operational when he finished up. I'd definitely recommend the service as he knows his stuff and was very personable.