ReBath of Austin

The entire process was wonderful, from my first meeting with Todd to the final walkthrough. Todd’s expertise in helping to select just the right products and the above and beyond workmanship by James, the installer, provided me with a bathroom that is beautiful and functional. I couldn’t have asked for a better experience!

The entire project was a very pleasant experience.

It went great. The initial consultation was very thorough, and we were presented a number of options for redoing the shower. After we chose our options, communication wrt scheduling the work was outstanding. The workers were prompt, professional, and thorough. The result is very satisfying. The price was very much on the high side of the other bids we got, but I guess you get what you pay for.

Started a little shaky with an employee making appointments but not actually putting them on the books, but when I called for a missed appt., I had immediate response. The owner came out the next day, drew up the plan, gave us the options for the tub (deep soaker), surround (goes to the ceiling), shower head and fixtures. He made some suggestions that really helped (corner shelves, grab bars). He made it easy. No price games were played, like I can do this if you book today, or let me call my boss to see what we can do. He gave us a discount for cash payment. The work was done as soon as the parts were available. The installers were friendly and courteous. They cleaned up everyday before they left. I would absolutely use Rebath again

When removing the old tub, the wall of the shower in the adjoining bathroom cracked. The manager came to look at it.They replaced the shower unit at cost price

Among Rebath of Austin,Statewide and Lowe's, I finally chose Rebath of Austin for my master bathroom remodeling project after long time and careful comparisions of pricing, design etc. My master bathroom did not have a tub and I need a soking tub for helping my prostate healthy. So I had Rebath of Austin convert my existing shower and one small closet into a big Japanese soaking tub and a very confortable shower area. Yesterday Rebath of Austin team well finished all the items and did excellent jobs for my master bathroom remodeling. I am very happy and very satisfied with Rebath of Austin whole team's excellent great jobs: --Josh--Excellent company president & designer, I am specially satisfied with his excellent designs for my big Japanies soaking tub area with three beautiful steps. --Matt--Excellent overall production manager who was easy to communicate and always can satisfied my expectations. --Dago--Very Excellent installer who was very easy to communicate and always came on time and did everything very carefully. I was happy to have Dago as this remodelling project installer. --Virgil--Excellent piping master who helped a lot for the piping jobs and did excellent jobs. --Colt--Excellent glass master who did excellent job for the glass door installation. --Mario--Excellent assistant for Dago. As I am very satisfied with the result and their lifetime warranty terms, I am now discussing with Josh for my another remodelling project. Thansk again for Rebath of Austing whole team's excellent job !!!

Went very well. Took them 5 business days.

If you think about it, we spend a fair bit of time in the shower. Ours is now perfect.

Went good.

Looks brand new

It went very well.

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<p><strong>The project went beautifully</strong>, with very professional salesman [Tony Laudadio, who came to our home in the first week, filmed and measured everything, calculated with his IPad, and gave us a firm cost, with a free flooring flyer discount], Josh Agrelius [scheduling], Matt Wallace [project manager], as well as Jason Duane and Christina in the Austin office -- all providing information, advice, and assistance over a two-and-one-half month period, from initial call and visit through final installation. The main work was done in a week-and-a-half stretch by two very skilled tradesmen from South Austin, who were courteous, competent, clean, dependable, helpful with decisions and changes, as well as very appreciative of our hospitality. There were no added costs, even when we made changes in fixtures and flowing choices. When they finished -- meeting the deadline that ReBath had set two months earlier -- we then chose our own paints and completed our renovations in the next week. </p> <p>We wondered about the price and how Tony did the estimate, since his work order just listed the materials that we had chosen. When I asked for a detailed list of item and labor costs, they sent only a list of rough combined material and labor costs for each of the rooms. When I noted that some folks on Angie's List had noted somewhat "high costs," ReBath stated that the costs were actually reasonable, consistent with the high quality of materials and workmanship. I found that to be true, as best I can tell.<br /> <br /></p> <p><strong>We actually could not be happier with the beautiful outcome!!!</strong>  We had lots of choices for shower and floor materials, in both color and substance. Given the small samples that Tony could bring to our home, we found it most helpful to go twice to the ReBath office on Howard Lane in North Austin to see larger and more varied samples, as well as model displays, in picking our shower stone walls and flooring [at Tony's suggestion, we visited Floors and Décor warehouse on Braker Lane to see their huge offering, before choosing a different more dramatic flooring there for the Master Bath]. The materials and colors that we chose, with some advice from Tony and Matt, turned out great - many shades of browns to greys in the wood and granite, with striking contrast in the dark bronze fixtures. And removing the dividing wall in the Guest Bath, as Tony suggested, made a huge difference in the open feeling, so well implemented by the two craftsmen who did all the work. </p> <p><strong>We are grateful to the whole ReBath of Austin team, and we highly recommend them to our friends and others.</strong>  <br /> <br /></p> <br />

The remodel project took about 2 weeks to complete.  Part of this time included ReBath coordinating with a flooring company we hired to replace the tile floor in the bathroom and to run the same tile into the master bedroom.  ReBath does an excellent job on tiling floors too, but we wanted tile from another company.  The cost of the tile flooring for the bathroom and bedroom was an additional $4000 above the cost of the bathroom remodel.  The total cost of our project was $22,000. <br /> During the 2 weeks we had plenty of opportunity to observe how the work was being done.  These are our comments regarding our full experience with ReBath: <br /> 1.  Working with the ReBath design consultant to plan our remodel was an excellent experience [Bryan Letts].  We were able to pick out all the materials we wanted to use as well as having total input to the design of the remodeled bathroom. <br /> 2.  The same 2-3 man work crew came every day and did the complete job from start to finish during this 2 weeks period.  This crew was led by Ismael, who is a plumber, carpenter, and tiler.  It was nice not having different people coming each day as our remodel progressed. <br /> 3.  The work crew did an excellent job of cleaning up before leaving each day. <br /> 4.  I have never dealt with a more courteous and professional company than all the ReBath people we interfaced with . <br /> 5.  Every part of this job was done right as Ismael and crew take the time to do it right the 1st time. <br /> 6.  The entire ReBath staff was very accommodating with our all of our requests during this entire project. <br /> 7.  The ReBath staff was even responsive to phone calls/messages after the job started. <br /> 8.  The only area we could see for a little improvement was on one occasion I was trying to get pricing and a part number on an extra accessory that was not part of the original job scope.  This request was not responded to in a timely manner, but eventually the accessory was provided and installed at no cost! <br /> OVERALL.....BEST JOB EVER!  WE ARE COMPLETELY SATISFIED! <br />

It went wonderfully. I would use them again in a heartbeat. They were clean, prompt, cleaned up when finished, protected wood floors, and completed job in expected time frame.

They did really good work. Their prices are a little on the high side but they also don’t sub-contract any of the work out. The got the job done in 2 days. The cleanup was good and they took care of everything.

Title: Some ups, mostly downs <br /> If you want a simple remodel of a small bathroom, Re-bath lives up to its hype and will do the job very quickly and fairly well. If you <br /> want something more, caveat emptor. <br /> Our saga started in March 2014, when we had a lengthy consultation with the sales guy and signed the initial contracts. Right from <br /> the start, the sales guy insisted that the project would take 4-6 DAYS to complete after all of the products were in and the work was started. Tony insisted this even though the project included a small bathroom with new tile floors, shower enclosure, vanity, cabinets, fixtures, and replacing a standard door with a pocket door; and a master bathroom with all of the same plus additional cabinets, two pocket doors, a jetted tub, and a tankless water heater. I had upped that estimate to two weeks in my mind, but we were both way off. <br /> We started the wait for project materials to arrive. Part of the delay was our fault for taking time to select the tub and fixtures we wanted. The first snag came in April, when Tony told us that the shower enclosure we chose was being discontinued. This was a big problem because we chose everything else in the bathroom to go with the shower enclosure we originally picked. It took a good month for the samples of the new materials to arrive and of course we needed to see everything together so we could select cabinets and tile to match our new surround color. We are into June by this point, and again waiting for the materials to arrive. Finally, finally we get word from the project manager that the work could start on July 7 and would take 4 ? 6 WEEKS to finish. After much argument, he agreed to try to finish in a month. OK, the small bath was done first and it was complete within 4 days, yay. We discovered many details were overlooked but they were eventually finished. With the master bathroom, it was one thing after another. The vanity went in but the fixtures weren?t centered properly. We received a tower unit for the vanity, but Re-bath never validated the measurements with us and it wound up taking up too much space. When the right unit arrived, it had to be moved TWICE because, again, measuring was not done properly. The new wall with a pocket door was hung crookedly and the pocket door didn?t close properly. The threshold between the master bedroom and the bathroom, and between the bathroom and closet were sloppy and mismatched. <br /> When Re-bath considered the project finished, we had a punch list of 24 items?stupid things such as not sealing the top of the enclosure to the wall and not sealing the entry to the jetted tub, among other things. Nearly every item on the punch list was due to lack of care of their part and all could have been avoided through proper supervision and review of the work. The glass for the shower, while OK, was not frameless as specified in the contract. The glass is the only thing that?s bringing this review up to three stars, however, because Re-bath agreed to reduce the contract price for most of the cost of replacing the shower glass by someone <br /> who knows how to make frameless glass enclosures. <br /> The fiasco with the water heater is quite another matter. The Re-bath sales guy probably should not have agreed to include the water <br /> heater as part of the project, but he did include it and said it would be no problem. Their master plumber is the only one allowed to deal with that sort of thing. Finding time in his schedule and coordinating the installation with the inspectors brought one problem after another. Initially, he measured the existing conventional water heater and ordered the parts needed for the gas lines and the exhaust flue. When he came to install it, he realized that he ordered the wrong size flue so had to order another, which took another week.  Then he said that they needed a special platform ladder, but there was not one to rent in the entire city. The fact that it took weeks to look for the ladder needed for the installation is unbelievable, but it happened. After the installation, it rained and there was leak and they had to send the roofer out to properly seal that leak. <br /> In the end, what soured us on Re-bath is the lack of communication. It appears that this is a common problem for contractors, and <br /> one that is so easily solved. If Re-bath had bothered to stay in touch on a regular basis, we would have grumbled but would have accepted delay after delay after delay so much better, and I think all of us would have been much happier. The project was finally completed in October 2014. After the project was finished, one of the owners of the franchise booked time with us to discuss the <br /> project so he could use it as a teaching situation, but he forgot about setting up the appointment and did not show. When we called, he asked ?what did we do wrong now?? not even realizing his error. We were fed up and did not wish to waste any more time with them on this. <br /> Re-bath is not cheap. In the end, we like our bathrooms and think the materials are attractive and (we hope) durable. But it was a painful process and we cannot recommend Re-bath for anything except simple bathroom remodels. They claim two things that set <br /> them apart ? speed and a no-additional-cost-for-any-surprises-behind-the-walls guarantee. They did live up to the latter promise, but fell far short on the speed promise. <br /> <br />

I have tried to call them numerous times to tell them about the shower head. It's practically impossible to take a shower because there is no force of water. It also won't reach the bench If a person wanted to sit down. No one ever answers the phone or I would not be complaining here. I simply do not use that shower at all and it is in the master bath. I like the quality of all the other things that were used.. <br />

Overall, I was happy with the customer service, the quality of the materials used and the upfront estimation of what was being done.

They did what they said that they were going to do and they were true on all their promises. They thought that they under promised but they delivered. Considering the work that they did, their price was fair. It was a little high but the bottom line is I have had no complaints and I have had no trouble. So, I got what I paid for. I would definitely use them again in the future if I need to.