Reliable Basement Services LLC

Project went very well. Company is responsive.

First Frank came out and took enough time to understand my particular problem and quote me and then it was easy to set up an appointment to get the work done. Paul was the person who came out to do the actual work and it was meticulous! Paul took great care at every step and I feel the job he did was extremely thorough. I appreciate the services of this great company. I would recommend them to anyone!

Sales representative met with me to understand needs. Sketch and estimate was written up on site and proposal sent via email. Comments to proposal and sketch were picked up quickly. Install crew hoped to do install in one day - but it took two. The install crew was pleasant and worked with me to review on going installation. If you need to hire someone to help keep water away from home and away from basement this is a good company to hire.

The team showed up at 8am on time and immediately got to work. They were very friendly and did not hesitate to ask questions regarding an old sprinkler system in the yard. They had to remove part of a hedge, but only removed the minimum amount needed to bury the drain pipe. The window well replacement is beautiful. They even replaced the drain at the bottom without asking. Overall, Scott and his team did a phenomenal job. I would totally hire them again.

The work was completed on time and as agreed. Sales and service were excellent.

Dominick was timely with his appointment to provide an estimate. His estimate was accurate, and they kept to their timeline. Their office staff was incredibly professional and courteous. The crew arrived, prepped the work area with plastic where appropriate, and within 20 minutes were jackhammering the existing concrete. They didn't waste any time! The crew was courteous and professional. They hauled away all the debris as promised, making sure to keep the driveway clean of material. They laid down plastic outside in their staging area for concrete - a nice touch to keep the driveway clean. They cleaned up after themselves thoroughly in the basement, walked me through their finished project, and were just generally a nice group of guys who got the job done quickly, efficiently and on budget. They even patched a few holes outside of the original scope of work. Can't ask for more than that.

I had 5 different companies/contractors come out to give estimates. Of all of them, Reliable was one of the lowest priced AND really seemed to know what they were doing. Everything went great, which digging into a foundation of a house, could have had complications. Dominick was responsive to calls/questions and made the whole process as easy as it could have been.

Dominic came out and did the quote to bury to drain pipes from the gutters. He proposed solutions and locations for the lines. He understand my concern with the garden and visability. It took me some time to pull the trigger on the project. He honored the price, always called back promptly. They do have a heavy work load and it took a while to get on the schedule, they didn't do a reminder call for Julie to me so that was a challenge (they could do that to improve efficiency). The team arrived on time, finished the project early. They cut up the grass and were careful of the wiring for landscape lighting. The yard was put back together like it never happened, I'm not sure the grass will survive but were almost a week and its still trying, but not their fault. The team was professional cleaned up the project. I didn't watch to see how many holes they put in the pipe and I should of done that, as they closed it up before I went back outside. I would recommend telling them you wish to view that. I also special ordered white filters so they matched the gutter/downspout vs black. I may have to trim the gutter as they left a large amount to ensure the pieces don't slip but the leaves seem to have gotten stuck with the lighter rain. All in all very pleased.

Extremely professional. Both sales and install were courteous and prompt. Dominic was very patient an explained everything to us so that we understood all our options and helped us choose the right solution for our home and our pocket! installation was fast and neat and thorough. The product comes with a long warranty and has given us enormous peace of mind especially in light of the recent storms. We are very happy with the service.

A lot more to discuss about this than I would like. Drain tile construction seems fine, which is the most important part of this project by far! We will learn more upon a rainy season in the fall or spring. Demo was not as clean as we would have liked. We have steel studs in basement, so they pushed out walls to put drains to window wells behind electrical conduit for outlets. This ripped the drywall off of studs and pulled framing away from windows. We had to rerun electricity around the new drains and do some repairs because of this. If we had wood studs, we do not think that they would not have been able to cause as much damage, so this shortcut cost us some work. There is also a small dent in our ceiling on the main floor from when they were carrying materials. Dust was everywhere. They left the door to the basement open during demo and construction so dust was all over our main floor. Also, they mixed the concrete in our garage, so everything we move out of the basement to avoid dust is now covered in concrete dust. This is very difficult to remove since mixing with water will form more concrete. They asked what we need from them to fix this, but we do not see a good solution other than wiping down each individual item ourselves. It's a lot of work we spent a lot of time trying to avoid by following Alex's recommendations. There was a miscommunication and Reliable Basements did not put the new sump pump in, plus the check valves were put 2 inches from the lid of the sump pit leaving the pit inaccessible to us. After several attempts at communicating with them, they responded and replaced it and fixed the check valve placement in a timely manner. They missed a crack in the foundation, but were quick to come out and fill it for the same price they offered during the drain tile installation.

Easily solved

We have had leaky basement walls in multiple locations for the entire 30 years of living in our home. Our basement was poured with Insulated Concrete Forms (ICF) made of Styrofoam. Apparently, it wasn’t a good choice or wasn’t poured properly.

Work performed took all day. Process is messy and the guys tried to clean up as best as possible. Haven't had a problem for 2-3 weeks now. Hoping work performed will last a long time.

Excellent! Job was done in 2 days! Basement is very very dry!

unknown

So far, so good! I received 5 inches of the rain in the week after Reliable performed the work, and the repairs held up admirably. Dominick's low pressure sales approach and extremely helpful estimation combined with an upfront and honest demeanor minus the "we don't need your business anyway" attitude like I've experienced with other contractors in this vertical means we'll definitely be calling Reliable again for the remainder of work to be completed in our basement.

Would that all experiences with home repair companies were as comfortable and reassuring as was ours with Anthony, our estimator. He was knowledgeable, thorough and honest, exhibiting none of the pushy used car salesman behavior so often experienced with others in this business. He gave us a fair price an I saw no reason to seek bids elsewhere. I gave him a partial payment. About a week later, the workman, I recall his name as Dan, came to do the work. He too was personable, professional and proficient. The repair was done and all was cleaned up. I would recommend Reliable to anyone. They operate on a higher and more respectable plane than their highly advertised competitors. Nice to know that there are still some organizations around that cling to the old-fashioned concepts of customer respectability. T. Ostermab

Prompt, professional

It went better than I had expected. Everything from the initial walk and talk through to the clean up went perfect. The guys from Reliable were not only reliable but fair, honest and very professional. I will hire them again.

Estimate and repair personal on time and did exactly what they stated. Had a big rainfall last night and did not get any water in basement. Very happy.

Dominick was very professional in his analysis of our needs. Understood our budget and provided a quote during his first visit. Followed up and did not exert any high pressure tactics while we waited for quotes from competitors. Always available to answer questions. Installation crew was prompt, very courteous and their installation was skilled. Crew had to move both washer and dryer in order to gain access to sump pit. Cleanup was very thorough and without any complaints. Would do business with this company again and recommend them to anyone.

Dealing with the sales guy was great. Otherwise, we used their service and we never really saw it because we moved and sold the house. They came in and did the work they were suppose to do. I never saw it and never used it. We sold the house and somebody else lives there.

This was our second experience with Reliable Basement Services to fix seepage in our unfinished basement. They're extremely friendly and easy to deal with. Vince (the owner) is very knowledgeable and helpful when it comes to diagnosing and advising solutions. Frank (the tech who performed both jobs for us) was very punctual and extremely polite. He took his time to go over what he was going to do and made sure we had a clear understanding. He was considerate by taking off his shoes when he entered the house. He worked diligently to fill several cracks in our unfinished basement and did an excellent job cleaning up. We were able to get a great deal because we were fixing multiple cracks at the same time. The more cracks you fix, the better pricing you receive. We did compare the pricing and quality of work with other companies. Reliable Basement Services couldn't be beat on price and they're quality is just as great (if not better) than the competition. We highly recommend this company.

A great experience from start to finish. Dominick came out to give me an estimate in the spring of 2016, and I had to call him back in Feb of this year. He was no pressure, very reasonable price, and prompt and courteous, returning my calls in a timely fashion and patiently answering my questions. The crew that came out was great. Polite, conscientious of my space, good workers. There were a few miscommunications and snafus in the process, but nothing that was a major issue. Dominick followed up at the end of the job to make sure everything went well. I highly recommend them.

Our whole experience with Reliable Basement Services was wonderful. Our initial phone call was answered promptly and professionally. Their estimator, Alex, was able to come out the same day to provide an estimate. Alex was on time and patiently answered all of our initial and followup questions. He understood our request to keep the work area tidy as it is a finished basement used as a playroom by our young children. Alex communicated our request to the technician who was prepared with drop cloths and a wet/dry vac. The day of the work, the technician, Frank, called to inform us that he was on his way. He arrived on time and completed the work within the estimated time of completion. Frank was polite, professional, walked us through the work he was performing and took precautions to limit the amount of dust and debris. When the job was completed, the area was left as clean as he found it.