Reliable Tech Heating Cooling & Plumbing

We were not there but our property manager was very pleased.

The two gentlemen (technicians), Louie and Danny, were prompt, pleasant, courteous and thorough. They resolved my problem quickly with little interruption or mess. Nice guys, Great job.

I hired Reliable Tech because I've used them in the past and been extremely satisfied with their service. Last year I called them because my air conditioner wasn't working. Their technician came out and told me I probably have a leak somewhere that is causing the coolant to leak out. I scheduled for them to fix it. The technician spent about 8 hours trying to find the leak. Finally, he said he located it and fixed it. This was in May of 2016. I ran the air conditioner all summer, seemed to be no problems. This year in May when I started up the air conditioner, it wasn't working and was doing the same thing as last year. I called Reliable Tech for them to come out again and check it. I took off from work to meet the technician at my house. Never showed up. Needless to say, I was not pleased. I called another technician who was at my house the next day. He told me I had no coolant in the unit and there was probably a leak. He put a dye in the system to check for leaks and came out that night to look for the leak with a black light. He found the leak. It was in the evaporator coil. He put coolant in the meantime until the part could be ordered. I called Reliable Tech to tell them I wasn't pleased about the situation. They told me since I had another technician look at it, it voided their warranty. What warranty, I wasn't told the problem might be under warranty when I first called them. I complained about being stood up for the initial appointment. I spent $800 with them and they didn't fix the problem. Needless to say, I probably won't use them again and won't be recommending them

The technician did a review of the cooling systems which were not working at the time. Rather than trouble shoot the obvious - lack of coolant - he told us we needed a new system and charged us for 1.5 hours of work. i contacted another group who did excellent and honest trouble shooting, replaced and refilled the coolant, re insulated some pipes at a very reasonable cost. When I contacted Reliable Tech and told them what happened they came back out to the house and offered a partial refund.

They are always on time and attend to whatever situation professionally and effectively. They offered information on how to save money with maintenance contract. We are glad we took that advice because it has saved us quite a bit.

Worst contractor ever! Middle of three estimates I got. RT called and cancelled first work appointment and rescheduled for 2 weeks later. They forgot to come on the rescheduled date. Two guys showed up late the next day. The second guy tracked mud all over my house, then we had to wait more because he forgot to charge any of his cordless tools. I stopped the first one from running water line outside the studs on an opened up wall. "You can always put a cabinet in front if it," he said, but I made him do it properly and watched until he finished. Second guy said I had to turn off gas to the house if I needed to disconnect stove, I made him put a shutoff valve on the line (which they had already brought with them.) Second guy left and forgot some of his tools. Called several times to ask when inspector was coming, so I could put drywall back up. Find out they did not get a permit that I already paid them $300 for. Then another two weeks waiting for inspector. Quality of work is okay. The gas looks fine, but I could have done a neater job on the water myself. An agonizing experience, they are very unreliable and unprofessional.

They did a pretty good job for me. Everything went smoothly. They kept their appointment. I was pretty happy with them.

I've used Reliable Tech numerous times. They are professional and get the job done. I highly recommend them.

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From beginning to end, it was a pleasure to do business with Reliable Tech. They provided professional, friendly service, they were neat and on time, and we liked everyone that we worked with. We feel like they really went the extra mile for us and are happy to highly recommend them for heating, cooling and plumbing needs.

Charged an outrageous amount. Brought a trainee. Said they would credit follow on work. Would never commit to a schedule or price for completing.

Paid $151 for NOTHING< tried several times and ways to get response. How do I get a refund?

Good...team worked hard

I would recommend them. He also made some recommendations and observations I was not aware of about how my furnace was installed. I haven't done anything to confirm or correct that. I think he was very knowledgeable. Their price was very reasonable.

The price was as good as anybody else. They were very good in terms of their responsiveness.

Punctual and efficient

Very well, although a couple followup visits were needed to correct incorrect settings on the furnace's natural gas regulator. A new version of that regulator was on the new furnace and Reliable Tech had not seen/noticed the new version. The subsequent visits fixed that issue.

The service was fine.

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I had problems with them. They did it for me last week and they actually attempted to over charge me substantially and I just got off the phone with the office manager. We worked that out and I said you know the advertising he was running on Angie's List was very deceptive I thought and he did not mention what the full price was and so I believe On Angie's List he's mentioning it for I believe the price was like for $52.17 for $100 of work, he actually attempted to charge me $550 for it. I spent about half an hour talking to the office manager and  \he did not realize I guess on his side that it was very deceptive and I explained to him that in my own house I actually had two other vent cleaners clean out my vents during the past six months and both of them charged me roughly $100 for the job, and so I was expecting the same price roughly and so I was shocked when I got the bill in the mail. He got some minor work on it and the total cost he was trying to charge me was $750. But when I finished talking to him he understood where I could have misinterpreted what the deal was and so I told him myself that he probably need to go with the person who is actually running the ad for Angie's list to verify how much the service cost, what it entails and all that stuff, because it was extremely vague.

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