Remodeling Concepts

Terribly. This is a follow-up after some time has passed. Apparently, in addition to all else, the contractor mis-installed the electric service. We now have to pay for rewiring.

Derek The owner of Remodeling Concepts will steal your money and not do the job. He Took 5k from me and failed to complete the job. It was a simple deck project. He doesn't get back to you at all, he is unresponsive. I'm sorry I gave him my hard earned money. Look else where for your project. Oh by the way he has the labor board after him.

Working with Remodeling Concepts was a continual struggle. The owner failed to manage the project, rarely followed through on his promises and actually disappeared for a period of time. The project was scheduled for 5-6 weeks but remained incomplete when we terminated the contract after six months. Material parts of the work had to be redone, sometimes repeatedly. Also, Remodeling Concepts at times installed products different and less expensive from those specified in the contract. Perhaps worst, we soon came to feel that we could not trust the owner's statements and promises with respect to performance or quality.

We started this project by signing a contract in May, work started in July and as of November 15th is still not complete. Permits were not filed for (pursuant to the contract) and I was not aware until I called the Town to schedule an inspection. Roof was partially replaced- however the portion above bump out was not properly sealed-started leaking and the ceiling fell in the beginning of July. It Is now November and my son's room is still not complete--1 bedroom! The windows put in his room don't match the rest of the house, however we were told that that is why he does not file for permits before, so he doesn't have to worry about things like variances and "egress" windows. Upon calling the Town I was told there is no reason why the windows in a bedroom can not match the others in the house--only requirement is that they open. There is also a hole above the fireplace that has been open for at least a month-- the chimney needs to be properly insulated and we would like our walls to be closed. We scheduled the rug for my son's room and arranged for the fireplace through a separate company, however we believed that as the contractor he would be supervising all aspects of the job, however that has clearly not been the case. Costs figured into the project for things like the permits, insulation under the siding, Johnny on the spot, etc, were stated in the contract, but not produced. Have been being told by Derek since the beginning of September that they were going to finish up--we are lucky if they send someone out to work on the house once a week. Derek has been out to our house less than 4 times in the past 5 months. I feel like when the work is completed we will be happy, however the path to get there seems like a never ending journey. He doesn't answer when we call, and occasionally responds to texts.

Excellent, beyond pleased I chose Remodeling Concepts for my project. I couldn't be happier with the end result. They were knowledgeable, efficient, and their quality of work speaks for itself. Highly recommend

Was pleased with Remodeling Concepts from start to finish. Would definitely use them again and highly recommend them.

They started off okay. Came out, provided an estimate that seemed fair. Scheduled the work a few weeks out. When the time came to perform the work, instead of the promised 4 man crew, there were only two workers. The workers who did show knew what they were doing, and kept my house clean which I appreciated. The issues began trying to get them to come back and finish the job. Multiple promised visits that were never fulfilled. Bit y bit they finished, but it took literally months. Upon the final walkthrough, multiple issues were found with trim, caulk and damage to sheetrock. I was assured these would be taken care of. Thirteen months later and nothing. Derek seems nice enough, and the work that actually gets done seems up to par...but there's zero communication and empty promises.

The original project targeted only the Kitchen with minimum lay out modification. We later added removal of a wall and closet, replacing the dining room floor and painting the is one and the living room. We requested 7 quotes in total since this was a major project. We decided to work with Remodeling concepts due mainly to: - Derek's professionalism, - a timely response during the quoting process. We made four modification to the original project changing design and scope of work, - a very competitive price, - solid references, - have insurance and be licensed. The job started on the agreed date, and run as scheduled. Derek's team follows his professionalism, and they demonstrated a high level of expertise. Demolition (walls, closet, cabinets, etc), cleaning, framing, sheet-rock & taping, tile and back-splash work, plumbing and gas work, cabinets installation, electrical work, appliance installation, and painting were top. And they kept the dust to the minimum. We could appreciate their craftsmanship on the details. We have our DREAM kitchen. My wife is extremely pleased, therefore so do I. Do yo need or want a new kitchen? Call Remodeling Concepts.

After meeting several companies and based on reviews we awarded the project to Remodeling Concepts. The construction began within the discussed time frame and moved quickly. The workers protected floors and cleaned daily. We were updated for the most part daily. Derek personally was on site often often. The Project went a bit longer than discussed however we are extremely pleased with the finished project. Would hire again and recommend.

I hired Remodeling Concepts based on a recommendation. Right from the start Derek was very responsive and once at my home he was full of ideas and suggestions to help us with our remodel. I brought in 3 contractors before hiring RC. The estimates were all around the same amount and Derek was right in line with his prices but he offered a lot more than anyone else I spoke to. Throughout the remodel, the entire staff were professional and friendly. I actually got to the point that I felt that the guys had become family...my dogs even liked them! Derek and his staff were always available when I needed them and anytime I made changes to the project Derek took it in stride and worked with me to make sure I was happy. One of the things that really made me happy when dealing with Derek is that when he would come to the house on a day that he wasn’t on site, he would review the work done and at times would find something that he deemed unacceptable that my wife and I didn’t even notice and would have the work redone to make sure it was perfect. This was a huge project that I was very nervous about and Derek and his staff made sure things went smoothly and I couldn’t be happier with the results. We did everything from new siding and a new roof, to a full kitchen remodel, new laundry room, new covered deck, and central air among other things. The biggest indicator of how happy I am with the work done is that I recently contacted Derek to do more work for me!

Derek came to the house to estimate the job as agreed. He was knowledgeable and professional. After I accepted his estimate, he communicated clearly and frequently until the job was complete. Remodeling Concepts performed a sound and professional job rebuilding the porch as close as possible to the original design and appearance. They were careful not to disturb shrubbery in front of the porch and left the job site clean and in good condition.

Impeccable workmanship: we are totally happy with the results. Derek also professionally guided us to a custom rail solution that no one else suggested. His work and team were professional and friendly, and they made sure all of our punchlist items were addressed. Derek even fixed some roof shingles he noticed were awry! Derek sometimes failed to let us know in advance when issues were going to adversely affect his timing. But, he always followed up, responded to our questions and did extra work—often after business hours—to catch up. We found Derek extremely easy and professional to work with, and we are extremely happy with the results. We also plan to contact him if/when we do further work on the house.

I had received several quotes for this project and I chose remodeling concepts because contracter Derek was the most organized, prepared, and professional of all the candidates. Additionally, he had the most realistic understanding of the job and its potential challenges. His price was also very fair and competitive. As the project moved forward, my initial impression was continuously validated. He persevered through a challenging permit process, never failing to communicate throughout the duration of the project. He showed up days after the permit was obtained and completed the project within a week. His crew was extremely professional and respectful of our property. Derek was on-site throughout the entire process to ensure the job exceeded our expectations, which it did. The completed project was absolutely incredible, down to the last detail. He not only has a talent for construction but he truly has an eye for design as well. The price never changed regardless of some unforeseen challenges and the communication from Derek and his partner Valerie was consistent and informative throughout the entire process. I could not imagine working with anyone else but Derek and his crew. have already asked him to work on two other projects in my home! Highly recommended A++++

Everything went well. Will hire for future needs.

Derek and his experts are friendly and easy to work with. In understanding the jobs they were able to make good suggestions, and they considered my requests as well. Professional in all respects.

The project went well. The crew were punctual and polite. We constantly changed our minds during the project about design ideas and derek and his crew were patient and willing to make any changes without hesitation. Overall we had a great experience choosing this company.

My husband and I hired Remodeling Concepts for two major jobs in our home and they will never be allowed to walk through our door again. Words cannot express how disappointed we are in the in the process that we endured as well as issues with the end result. We still need to find time to complete the bathroom finishes for the new bathroom we hired them to do and fix what they damaged, because we would rather have to do it ourselves than deal with them, more specifically the owner. A few years ago we hired this company to finish a space as a family room. The project was on budget but took approximately a month longer than it should have. There were issues with communication between us and the owner and he was not around the job much at all. Some of the finishing touches in paint and clean up were not done well and we took care of it ourselves, but overall we were happy with the outcome of the room. About a year ago we hired the company again because we knew them and had trust in them from being generally happy with the outcome of the family room, and also did so under the promise that any previous poor experience with communication and the owner not being around would not repeat itself. We even liked the owner, finding him personable and relatable. My husband made it very clear that we wanted the owner to be on site as much as possible, especially because so much of the job had workers in the main area of our home and it would be an intricate job to completely gut and recreate a bathroom, and the owner agreed to this. It was also important the job moved on schedule since we only have one other bathroom to use in our home. He assured us of how his employees would “work clean” and that he would be at our home regularly to check in and check the work. He even told us that he would be completing certain aspects of our project himself. When the demolition of the bathroom began his workers showed up without a fan to put in the bathroom window to pull dust out of the room and house and did not sufficiently tape off areas that could be affected by the dust that billowed from the room. To be clear, the workers were extremely nice gentleman who were polite and did their best but had clearly not been set up for success by their boss with the supplies or direction that were necessary. My living room drapes and all surfaces in my main living area were coated in significant dust (well beyond the amount of construction dust you would have to accept in a remodeling situation). The owner was nowhere around and my husband went to buy more tarps and tape, etc. to block off areas. We were not reimbursed for anything we bought to help the workers keep our home safer and cleaner. The reconstruction of our bathroom began well, for a couple weeks. The tile looked beautiful and we thought the job was moving along and looked great. Then it almost seemed to stop. We were not waiting on anything to arrive and did not understand. There was a massive amount of failed communication between us and the owner where he did not return our calls, where he had his secretary communicate with us, and where he did not come by the job site. We were reminded about the payment schedule and (stupidly) I paid each major installment in full and on time. When the owner finally showed up and walked through he literally told us he was surprised how little had been done. This was exactly the problem! He had no idea because he had not been around at all! He also admitted that he had put a worker on the job that he knew was not a great worker in the way of staying on a schedule and getting things done, but even then he was surprised how little was done. So let me get this straight- you put a guy that you know is not a great worker and you wonder how long he’s actually at the job site and what he’s actually getting done while he’s there, and you send him alone and don’t even check up on the work. Oh and he also said he knew he was not the cleanest worker. This last part was an understatement by the way because each day he had been in my house I came home to have to scrub what was obviously stool that had been sprayed and streaked inside and on top of the seat of the one toilet we had to use during this project. In addition, saw cuts were done inside our garage and covered everything stored in there (my husband’s tools and toolboxes, snowblower, etc) with thick wood and fiber dust. The little things damaged (i.e. scratches and gauges to our walls) were obvious. Certain items that were done had to be redone because they had not been completed as per our specifications and conversations with the owner, who clearly did not communicate these things with the worker(s). The owner told us he would be on site “more” to see us through the end of the project, but never was. From then on the only time he offered to come by the house was to pick up a check. We could not be more disappointed in the way he conducted himself and that our project was not and we were not (because you personalize things when it’s your home) taken care of. He literally failed to do what he said he would do and that we paid him good money for and didn’t seem to care about trying to make any of it right and didn’t seem to understand what he did wrong in any of this. By the “end” of our project, the glass shelving was not done in the shower niche, spots of paint were missing but there are paint dots on my tub that will not come off without destroying the finish (that came off of someone sloppily rolling the paint without covering the tub to protect it), the pocket door and door jam are not correct, where there had been shoddy or missing grout between tiles it is badly caked and messy looking (like they just had to throw some more on there as a quick fix), the vanity is not sealed to the wall, and the shower step was not sealed which made it leak water through the downstairs ceiling several times until we found where all the unsealed parts were to fix it ourselves. New cracks and holes have opened up in between tile as it was never sealed or leveled correctly, though this was promised. The tub faucet does not work correctly. A pipe leading to our septic was damaged in tying in the new plumbing and they did not pay to have it fixed. We had to hire a company on our dime to fix the fact that gray water from our septic was leaking into our basement and causing further damage. The undue stress this has caused on me and my family alone is tremendous. I CANNOT express that enough. It seems this company is about demo and the beginning of a project, but they do not appear to be about finishing the project or doing so to the standard for which we paid. In our experience, the owner is apparently not about doing what he says he will or taking care of the customer. He showed us that we could not count on him to be on the site or in close contact, even when he placed a worker with a poor reputation in our home. For us, we lost hard earned money in this while work was left undone and damage was left behind. So disappointing.

I found this company while searching the internet for contractors in my area. Derek (Owner) was my 5th a final estimate. In this case, saving the best for last was a TRUE statement. I will be honest, was Derek the cheapest? No...Was he the most expensive, absolutely not. Was he the most professional, straight forward, honest.....YES. I have never met or spoke with Derek before we met the day of our estimate. Derek was the only one to bring documentation about his company, his insurance policies, and provided a full written contract within DAYS of our initial meeting. We worked on a price that was fair for both of us and he broke down all of his costs to highlight why his price was where it was. It is the little things that won him the job. Changing the locks on my basement door so I would never have to worry about anyone coming upstairs, ordering a port-a-potty so no one would have to use my bathroom inside, daily morning phone calls to let me know what was being done that day and the upcoming days, etc. Every single one of his workers were kind, intelligent, hard working, and professional. Choosing Derek to complete my project was a choice I am glad I made. Derek is a perfectionist, and will not stop until it is 110%. If anyone has any questions or concerns about this company, please reach out to Derek and Valerie and they will provide my contact information. More than happy to discuss as I would like nothing more to see this company continue to grow. I have already re-hired Derek to complete my back splash in my kitchen, and will be hiring him to do my closets and pantry and eventually re-modeling my deck. I promise you, you will be thrilled you hired this company.

They did an excellent job

Amazing work! Derek is so responsive and communicates with his clients directly & extensively throughout the project from start to finish! His crew is responsible, extremely professional and most of all thorough!!! They were so cleanly and executed each task 100% as contracted! We are sooooo estatic about our gorgeous new outdoor living space! I highly recommend Remodeling Concepts! High quality,top notch, beautiful work is what this company provides.

We are completely satisfied with the final project, we'll definitely use their service again.

I was very happy with the price and the work that was done to create the room. There were three estimates and this price was what I wanted to spend. I was pleased with the workers who came to complete the project, everyone was very friendly and answered any questions that I asked. A porta potty was placed outside so the workers did not have to come into the house, and it was great that I didn't have to be home when they were working downstairs. They entered and exited through the egress window. At the beginning of the project there were two mistakes made but as soon as I mentioned them to the contractor they were immediately corrected. They notified me through a phone call each day that they were coming and almost always were on time. I would definitely recommend this company,

I had used Remodeling Concepts in t he past for a home addition + siding + roofing and was extremely satisfied with the result. I called Derek just to see if he could recommend an electrician. Instead, Derek sent over his own company electrician to review the work to be done. Martin (electrician) did not want to open the ceiling for fear of damaging the soffits. He instead said he would run the wires thru a 2nd floor outlet to the porch. We set a date and time and he was at the house right on schedule. The job turned out to be more difficult than we thought but Martin was patient, professional and persistent. He managed to snake the wires and install the fans. I am very pleased with the work. Thank you... Martin and Derek.

They did replacement windows in my house they do a great job they paid attention to detail you guys were great very punctual very polite and there was minimal dust which I was very worried about I will hire him every time and the price was very fair very pleased with the work that they did

Derek and his crew were very professional . They had a system which made the process run smooth and efficiently. We were very pleased on how well they took care to clean the jobsite at the end of the day. We would definitely have them back to do our deck and basement. Thanks guys for a terrific job.