Res-Q Services LLC

Tech was professional and diagnosed problem in a short time.  Back office very helpful and cooperative! <br />

We have 2 furnaces and they did work on both. <br /> Work on the first furnace was adequate. <br /> The technician first told us there was nothing wrong with the second furnace even though we had explained in detail what the malfunction was.  He finally looked at the unit and diagnosed the problem.  It took over a week to get the part to fix it.  He installed the part and left.  The furnace was not fixed.  It ran constantly and even though the thermostat was on 68 the furnace drove the <br /> temperature to over 80 degrees.  We called them to come back out the same day and get the furnace working properly.  They refused.  They told us to turn the unit off and wait for them to come the next day even though it was very cold outside.  I called the owner and left a message that this was unacceptable since the unit was not fixed properly and that they needed to come back and get the unit fixed.  After 2 months I am still waiting for the owner to return my call.  We called Anthony's Heating and Cooling and they sent out a technician immediately and he fixed our unit properly.  We had to pay extra for this .  The next day ResQ called us and said they could send someone out that afternoon.  We told them to forget it.  We will not use ResQ Services again.  They are not dependable, especially when you need emergency service.  They do not ResQ. <br />

My heat went out on a weekend and Res-q sent a guy out well into the evening to fix it.  They had the part I needed - in another truck that was about a half hour away! Instead of waiting till the next day, they guy drove out, got the part and fixed it right up. Outstanding service! I've used them to service my air conditioner and furnace for a few years now and can't say enough nice things about them. <br />

Absolutely fabulous! <br />

They are good across the board. We have a service contract with them. They come out twice a year for the service.