Response Service Group Inc

A hard rain caused the patio drain of our 100+year old house in Brooklyn to back up, flood the patio and prevent us from flushing our toilets. (You said you wanted detail so here goes.)  Instead of going into the sewer, the contents of the toilets emptied onto the patio. (Gasp!)   After one plumber worked for three hours he couldn't solve the problem, and two other plumbers (one from Angie's List) passed on even trying. One plumber said we need a "drain specialist" and referred us to Kenny at Response Service Group. <br /> When I called Kenny his response was immediate, detailed and professional. He took time over the phone to ask me several questions to help him assess our situation. After ten minutes we set an appointment for the next day and Kenny was there the next morning. He first checked out our house and plumbing set-up, and then he and his assistant set to work with a "super-snake."  Within two hours he had cleared the clog and we were happily flushing our toilets again and the patio drain was dry as a bone. Plus, he took extra care as he worked inside our kitchen and bathroom. I highly recommend Kenny and Response Service Group to anyone who needs a top-notch plumber or drain/sewer cleaning specialist. <br />

Considering the issue at hand; I had a good experience. I called and spoke with Ken the owner.  He asked me a few questions like if I knew the size of the the current hot water heater; make etc. which I was able to provide. <br /> He heard in my voice the panic and re-assured me that it was not as bad as it appears; so he was comforting to speak with. <br /> I was given a time frame of 2 hours when the workers would arrive with the new hot water heater which was precise. <br /> The mechanic and helper removed the broker hot water heater and replaced with a new one.  Clean up was excellent. <br />