RevoluSun Smart Home

Property Damage and Theft Upon panel installation we had a power tool stolen from our garage. I noticed immediately and asked the laborers if they grabbed it by chance, no one fessed up. Contacted the project manager and he deflected the entire situation. Shortly after the install was complete we noticed water POURING THOUGH OUR ROOF. The solar guys broke our skylight, dragged the panels across our roof ripping shingles and leaving markings, and drilled 8 holes straight through our roof and never bothered to patch them up. Getting the company to take accountability and make this right is like pulling teeth. I have yet to be reimbursed for the power tool and my sky light is still broken with no replacement in sight. It has been over 6 months now trying to make them do the right thing. My entire project and experience with revolution was unprofessional, lacked accountability, and some of the worst communication skills I have ever dealt. My panels were installed Aug 2019 and it took SIX MONTHS to get it turned on. Why? I too asked this question and got a different answer each time. Electrical wire missing, submitting helco documents inaccurately. At one point I had to request weekly updates because the communication was so bad and we were so behind. My request was met with animosity. My solar deal was with sunnova and to my understanding they no longer work with Revolusun due to a LACK IN PERFORMANCE.

RevoluSun did a fantastic job. They visited my home to scope out the job, and we discussed various options. They provided a proposal with two options, and we ended up executing a third option - which was a hybrid of the two. The system created upstairs and downstairs zones, and minimized the number of exterior units by using multiple interior units on two of the three exterior units. The installation minimized the visual impact of the electrical conduits & trim duct lines on the exterior of the house, and it avoided having to punch through the roof. The system has been operational for almost a month, and it has functioned as planned with no problems.

From the first meeting through a recent repair (faulty circuit panel box was replaced at no charge) Revolusun provided excellent information, professional installation and prompt customer service. The cost of service listed below is the total we paid up front (owning our panels) not including the tax credits we received later (which were $23,500 reducing our net payment to $24,000). Our electric cost per year was about $4,000 without PV panels while the first full year with PV panels was less than $700 (we live in a mauka area where rainfall fluctuates yearly).

Fantastic. I couldn't be happier with the quality and service. These guys are really serious about their PV. Much higher quality work than any other company I have seen and I have looked at a LOT. It was a little more than some of the other companies, but we all know that you get what you pay for. These guys were definitely worth the extra cost. Don't be fooled by a cheap price.

unknown

Wonderful.  They did a great job of  engineering the PV needs for house, installing system, cleaning up afterwards.  We are so happy we used Revolusun for our PV!  And the great cost savings, of course! <br />

unknown

Excellent job. <br />

unknown

They installed a 20 panel PVC system however they found it not sufficient and later made correction and installed 4 more panels at no extra cost. <br />

We had been debating installing solar for quite a while but had procrastinated until one day late in 2012 when I went into our local bank branch and found a Revolusun representative set up at a desk marketing solar power. I sat down and chatted with him, asking some of the questions that had arisen during our investigation of solar power. He was very knowledgable and helpful and I went away ready to investigate further. I was a careful i.e pain in the "a" customer with new concerns and/or questions every several days but the rep was patient, answered all my questions even if he had to do some digging to do so. We knew Revolusun was not the cheapest by a long shot but felt that the quality of their products plus their guarantee to see the work through to the end including the permitting by HECO was worth the cost. <br /> This has proved out so far in terms of the professionalism and punctuality of their several crews who worked on our project, the results in terms of our solar production, and, of course, in our electric bills. <br /> When other people ask us for our recommendations for solar work, we advise them to investigate and compare several companies, but definitely include Revolusun <br />

Revolusun was not the only solar panel installation company that came to my home to give us their proposal. However, they were the only company to pay attention to what I told them I wanted information about. Steve Conway from their Nanuet office came to my home and explained how everything worked, went through pricing and even discussed how the NYSERDA incentives worked. If I had a question and Steve didn't know the answer, he always got back to me when he found out the information that I needed. We started this process at the end of last year and due to a bad winter and NYSERDA being inundated with solar panel paperwork it took a while to finally get our system up and running. We couldn't be happier with their service and their install teams. <br />

unknown

They were really great. The quality of the product seems really good so far. We were very impressed with both the electricians and the installers.

I had renters that spilled things everywhere and the carpet was filthy I have never seen Chemdry done before but it not only cleaned all the stains but the carpet was dry in 2 hours I would never use a steam cleaning system again. <br />

We chose this company not because they were the least expensive (other companies did come in with lower estimates), but because of their reputation and our research indicating that they sold a superior product. Our 15 panels cost more but they produce as much as neighbors with 19 panels; they are highly efficient (as advertised). Our neighbors are having difficulties dealing with lower-cost, smaller companies so we are happy to have spent a bit more for a company that we feel is going to be around for many years. I like the fact that they have all their expertise within their company; they don't rely on other contractors to do some of the work. <br />

We knew we were going with one of the more expensive companies but did it because it seemed they would stay with us through the process more thoroughly and they did. lots of questions and a few questions but all were resolved relatively quickly. we're very satisfied <br />

Great sales presentation, but they missed estimated start-up date by four months due to high demand. When they send you the proposed installation, look at it indepth, don't trust that they know what they are doing as I did, a big mistake on my part. They installed our system as low as they could go on our roof so it is shadowed by the neibhbors home almost two hours before sunset. When a representative came to inspect the system in March 2013, four months after it was up and running, I mentioned this to him, he said it was because of the roof vents, he said I could always add additional panels (WRONG answer). Other companies stagger the installations around the roof vents, so it was a lame excuse for saving a few feet of cable when installing. Bottom line, be sure they install the system as high on the roof as they can so you have maximum solar hours. Overall, I am satisfied with the system, but will have to live with the reduced output for the next 20 years because I did not carefully evaluate the proposed installation sketch they sent me and trusted they knew what they were doing. Additionally, we referred out daugter to ResoluSun and it took several unanswered emails and eventual cage rattling phone calls to get the promised $500 referral from them, but in the end they came through. <br />

The salesman was Adam Garcia who was great. He was well informed, provided good information, always responded quickly and if he didn't know anything did a great follow-up. Revolusun goes through a multi step process. First the sales meeting, then the preliminary drawing of the plans, obtaining permits, dropping off some of the gear, laying down the rails and panel installation, electrical work, and finally working with the electric company to get the solar power working so you can get your solar credits. <br /> The first confusing element with Revolusun is the sheer number of people that contact you. I was contacted by Adam, the project manager, and two project coordinators (who are actually schedulers). When scheduling, the coordinators would ALWAYS follow up with an email even if they contacted you, which was good. There is also a customer service person if things aren't going right. All in all, I was dealing with five people. Crazy right? <br /> The homes are on a private drive way, and as such it poses challenges in terms of parking. Adam and the project manager both knew about these issues and I communicated those issues to the project coordinators. Pretty straight forward, no more than two vehicles and specifying where to park. Drawing of plans went well. Permitting, no problem, until later when there was some communication problems with the city and HECO which was quickly resolved. Dropping off the equipment and installing paneling that could support the inverters is when things started to get weird. Here, it took three different work crews: one to drop off everything, another to drill some wood onto the side of the house, and a third to come and get a paint sample, pick up the paint and do the painting. Of course, during that time, someone decided they didn't want to walk 30 feet so they parked in the neighbors parking so they could walk only 10 feet which naturally upset the neighbors. After warning them, the install of the panels went OK. <br /> The electrical turned out to be a fiasco. I had expressly told them one van and one truck. What happened was one van and one truck showed up. Then four more vans and seven personal vehicles. The neighbors above and below us had their parking taken, and a good deal of street parking. The project lead for the day wanted to change the install that day. It was chaos. Complete utter chaos. I called Adam quickly and he echoed that it was unacceptable. It was then that I learned the quad wire to run between the two houses was back ordered. Now, that many people only get in each other's way when on a roof. Did it speed up the process, probably not. They arrive at 3:30 and didn't leave until 8. Yes, 8. <br /> After they were done, customer service called to find out what my issues were. One of the things I was trying to find out was the timeline for the quad braid wire. I called, emailed, and wanted updates. Adam sent emails out too and I assume made phone calls. No information. I finally lost it, called Adam, sent an email with a deadline. Adam sent email pleading for someone from operations to give me a call- and Adam was the only one that followed up. When I finally DID get a call from the project manager, it was to tell me that he had JUST found out that the wire could only be bought in 1000 foot rolls and it was backordered and the purchasing department just let him know. I actually told him it sounded lame. I complained to him about the install and the amount of people present. He offered an apology and I told him really should be apologizing to my neighbors. None of his apologies sounded sincere. I canceled the running of a new wire between the two homes. <br /> I'm still waiting for HECO to come and do their work and the project to be finished. The ratings I have given are more a reflection of Adam than anything else except the work that Revolusun did was of high quality. Perhaps my experience would have been better if there wasn't so many people trying to install systems before the end of the year. <br />

Our sales person was Pono. He was very knowledgeable and not and quot;pushyand quot;. He explained all the tech jargon in simple language to help us understand how the technology works. He explained the different components, advantages, disadvantages. Showed him our electric bill and he made a recommendation to fit our needs....not overkill. He responded to emails in a timely manner when we had afterthought questions. Somebody you can really trust. The different phases of installation went well. They came on time, cleaned up and workmanship was excellent! They just completed installing the monitoring system and again, the explanations was very comprehensive. Very very pleased with the installed product. <br />

We opted to lease our solar PV system for a monthly fee based on our average monthly electric usage. We chose to lease rather than buy the system outright as our annual taxes will not allow us to take advantage of the federal and state tax credits.It also permits us to have solar with no upfront cost. This contract projects that we will have a monthly savings of $100-$125 for this utility. We signed our lease agreement in early July. The company representative was very knowledgeable about both the pv systems and the projected time schedule to complete the installation. We live in a residential area that has a HOA that requires a pre-approval of any changes to the structures of our homes. Our representative was aware of this and included that into the calculating the projected completion date. People should be aware that to add a solar pv system to your home requires a building permit. That, potential HOA approvals; and the number of people signing up for solar adds to the wait time to complete a given project. This was all carefully explained, and we greatly appreciated the forthrightness of the representative. We were told that our system would be completed by mid October or early November, and it was completed by 10/17. All of the people that we had contact with at RevoluSun were courteous and responsive to all of our questions. They assisted in filling out paperwork for our HOA, communicated with us regularly about the scheduling of various aspects of the installation. We had only one minor glitch, one worker came out to install a backer board for the inverters and placed it in the wrong place on the side of our house, The area of the installation was a building code violation, but he did such a good job installing and painting to match our house, that it is not really noticeable. The crew that came out to install the actual inverters corrected the mistake and all is well. All in all, I would highly recommend RevoluSun. <br />

I researched roofers on Angie's list and found MRC Roofing LLC along with 3 others. The 4 were currently licensed with liability insurance and none had a reported complaint made with our State Commerce and Consumer Department. I selected 2 others from suggestions from friends because I wanted a total of 6 bids. Over the summer, only 5 responded. Most, including the roofers I selected from Angie's list did not present me with a written proposal. Only MRC Roofing LLC presented me with a professionally written proposal signed by the owner, Michael Chu. The rest gave me oral guesstimates. Most asked if I would be willing to do it for a and quot;cash priceand quot; that would be less than the amount quoted. But it was understood that there would be no receipts, no warranties, and no checks that can be traced to IRS. It was strictly a cash deal. I said and quot;no thank youand quot;. MRC Roofing LLC was the only contractor not to suggest a and quot;cash priceand quot;. But the written proposal was the same as the and quot;cash dealsand quot; suggested by the other roofers. I required Sunetric to sub-contract with MRC Roofing LLC rationalizing that if there were any future leaks caused by the solar panel installation, I did not want to have to pursue either the roofer and Sunetric when it was obvious that the roofer would not be disturbing the shingles. The roofing project was delayed a few days because of heavy rain which was understandable. But I did get a daily call from the owner from MRC Roofing LLC letting me know whether the weather was acceptable to go forward with the project. It was done in 1 day and the cleanup was great. I paid my general contractor who had built my home to watch over the preliminary stages of the roofing. The general contractor reported that he was pleased and said he would recommend this company to future customers. The new roof looks spectacular and matches the color and grade to the other portions of my roof. Of course it is still a little early to tell if there are any future problems, but I am hopeful that there will not be any. I never met or spoken to Mike Chu before receiving this bid and had no knowledge of this company before I selected it from Angie's list. I did join Angie's list to preview the list of recommendations and comments about roofers and solar panel installers in Hawaii. <br />

I began dealing with Revolusun two years ago. I didn't understand the solar technology and it was too costly. John Moberg worked with my wife and I over the two year span. He introduced us to a solar leasing program and educated us thoroughly about solar. I would recommend this company to anyone seeking solar for their home or business.

I would use them again. We are going to expand our house, so we will be using them again. They will putting in more panels. They were great.

From the time of consultation, assessment and installation, it took only a little under a month. The company took care of the complicated paper-work. Because we don't own the system, we don't have to worry about the system. It's insured and maintained by RevoluSun via SunRun for the duration of our contract, which is 20 years; this is a good prospect for us because we want to save on electric so bad. The solar panels looked so good on our garage roof and just like what the agent said, there were no electrical components hanging off the solar assemblies. We love to watch our meter run backwards.